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Customer reviews

Rating 4.9 out of 5 stars with 1183 reviews

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  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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98%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,183 reviews
  • Rated 2 out of 5 stars

    PlayStation 5 1 tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No to much space for games downloading plus the ssd card pride is to much from $200 to $400 tb dollars this is crazy insane

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fortnite wouldn't install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got this for xmas. After setting up an account, the home screen would only allow Fortnite to be added to a wishlist and wouldn't install. Thinking it was an age restriction, I also signed up for a parental account, paid $0.50 for some reason, removed all the restrictions, and it still wouldn't install. I had to do a factory reset and sideload Fortnite through my phone to his account to get it to work. It took me over two hours to figure out. Poor interface and a lot of work just to play the "bundled" game.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No trust

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for Best Buy, not the game. The game I actually picked up is great, grandson loves it. The game that was never delivered to me is still in dispute with Best Buy even though I have proof that roadie never delivered it. Best Buy refuses to make it right. Will NEVER order from here again, and reporting them to the BBB

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Control Damage!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote control arrived with problems, but my brother had a spare. What a shame. I called SONY, but I couldn't get through.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only purchased this for the psvr2 and that just wasn't worth it. I'll stick to PC

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scummy best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item itself was perfect after I got a replacement but this company is trash since it puts fake MSRP prices up and then puts them on "sale" for the actual MSRP price. Don't let me catch it Best Buy cuz I'll gladly place a class action on y'all myself

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apon purchase the employees had informed me that the console would have the features but Ive been looking thrue the it and was lied to very disappointed and when i went to get help no one would give me a solid answer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PS5 stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the ps5 it on Christmas Eve and it did not last a month. I do not think it is a bad product. I think we purchased a bad unit.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    White Marsh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service was very poor and the package was open although it was brand new!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Be careful about ordering from Best Buy. They don’

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return they delivered my item to the wrong house. I had to fight to get the item back. They will not refund me. I had to get the police involved sent the product back.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store manger tried to sell me the wrong item on purpose.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Takes to much time to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes to much time to set up accounts (complicated

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just buy 1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had it a few hours, but already love everything about it so much more that my XBOX series X, especially the price of the online service. Graphics are better, speed is better, the jury is still out on the controller but that’s only because I’m so used to the xbox controller. Just Buy 1 of these you won’t be sorry.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Ps5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just recently purchased, but so far no issues. My husband loves his Ps5. I didn't realize that many of the games he played on ps4 progress will not transfer to the ps5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review playstation 5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift i’ve ever gave to someone aka my brother. I have one of my own and best buy offers an amazing protection plan for the gaming system

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a perfect choice and a perfect customer service, i’ll recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way the ps5 moves a lot better and the games look much better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps5 review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is absolutely amazing, and stunning. Quality is crisp and games run smooth. Haven’t had a single problem with it yet. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My sons Christmas

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase. My son is enjoying it. So far it seems to be working great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it for a XS gift. Excellent performance, my kids love it.

    I would recommend this to a friend