Customer Ratings & Reviews

No to much space for games downloading plus the ssd card pride is to much from $200 to $400 tb dollars this is crazy insane

My son got this for xmas. After setting up an account, the home screen would only allow Fortnite to be added to a wishlist and wouldn't install. Thinking it was an age restriction, I also signed up for a parental account, paid $0.50 for some reason, removed all the restrictions, and it still wouldn't install. I had to do a factory reset and sideload Fortnite through my phone to his account to get it to work. It took me over two hours to figure out. Poor interface and a lot of work just to play the "bundled" game.

This is for Best Buy, not the game. The game I actually picked up is great, grandson loves it. The game that was never delivered to me is still in dispute with Best Buy even though I have proof that roadie never delivered it. Best Buy refuses to make it right. Will NEVER order from here again, and reporting them to the BBB

The remote control arrived with problems, but my brother had a spare. What a shame. I called SONY, but I couldn't get through.

Only purchased this for the psvr2 and that just wasn't worth it. I'll stick to PC

The item itself was perfect after I got a replacement but this company is trash since it puts fake MSRP prices up and then puts them on "sale" for the actual MSRP price. Don't let me catch it Best Buy cuz I'll gladly place a class action on y'all myself

Apon purchase the employees had informed me that the console would have the features but Ive been looking thrue the it and was lied to very disappointed and when i went to get help no one would give me a solid answer

Purchased the ps5 it on Christmas Eve and it did not last a month. I do not think it is a bad product. I think we purchased a bad unit.

The customer service was very poor and the package was open although it was brand new!

I had to return they delivered my item to the wrong house. I had to fight to get the item back. They will not refund me. I had to get the police involved sent the product back.

The store manger tried to sell me the wrong item on purpose.

Takes to much time to set up accounts (complicated

Have only had it a few hours, but already love everything about it so much more that my XBOX series X, especially the price of the online service. Graphics are better, speed is better, the jury is still out on the controller but that’s only because I’m so used to the xbox controller. Just Buy 1 of these you won’t be sorry.

Just recently purchased, but so far no issues. My husband loves his Ps5. I didn't realize that many of the games he played on ps4 progress will not transfer to the ps5.

Best gift i’ve ever gave to someone aka my brother. I have one of my own and best buy offers an amazing protection plan for the gaming system

a perfect choice and a perfect customer service, i’ll recommend it

I love the way the ps5 moves a lot better and the games look much better.

This console is absolutely amazing, and stunning. Quality is crisp and games run smooth. Haven’t had a single problem with it yet. 10/10

Easy purchase. My son is enjoying it. So far it seems to be working great.

I purchased it for a XS gift. Excellent performance, my kids love it.