Customer Ratings & Reviews

Love the PS5. Easy setup and fun to play. Got some great games during the PlayStation end of year sale

Very good video features and audio. My grandson enjoyed this Play station 5 very much

Everything went smoothly. I even ordered a game for the wrong system and it was corrected with no issues at the check out. Thanks Best Buy!

I enjoy playing the ps5 its easy to set up and play.

Christmas gift for my son, he hasn’t complained so I guess he likes it.

Good Christmas gift for the family. Getting a lot of play time.

Overall pleased. The disc drive was unpluged under the cover.

Solid platform, good deal, easy to purchase, nice people

Great unit, doesn’t come with a stand to put upright.

Nice gaming console but i feel the digital is enough if you have psextra

The controller came with stick drift had to buy another controller

Overall good liked the vbucks for a Christmas gift

Box seemed open. Plastic wrap missing from The PS5.

My son got this for xmas. After setting up an account, the home screen would only allow Fortnite to be added to a wishlist and wouldn't install. Thinking it was an age restriction, I also signed up for a parental account, paid $0.50 for some reason, removed all the restrictions, and it still wouldn't install. I had to do a factory reset and sideload Fortnite through my phone to his account to get it to work. It took me over two hours to figure out. Poor interface and a lot of work just to play the "bundled" game.

Was suppose to be brand new , but came already open and repaxked but because it was for Christmas i let it slide

Best surprise ever for Christmas this is his second one and I hope the usb port doesn’t break on this one

It has really large sound and vibration when using discs.

The package arrived completely exposed with no protective packaging whatsoever, and the box was visibly damaged. The only reason the item wasn’t stolen is because I happened to be home when it was delivered. Upon opening the box, it was immediately obvious that the console was not new—it was covered in dirt and had visible markings and wear. Just three days later, the HDMI port failed entirely, confirming that this was a used or defective unit sold as brand new. I paid full price for a new console and instead received damaged, misrepresented merchandise. This situation strongly suggests either gross negligence or intentional misrepresentation, and it is completely unacceptable.

Well if you really want my review... the ps5 is great. That being said, it isnt the one I ordered. I ordered one with black ops 6. Got one with fortnight...I caught it before it even shipped and contacted them. They said ship it back when it arives. I said you just told me that only the shipping label had been printed, but since it had I had to wait to recuve it. Ship it back. Then reorder the right one after the return clears. Obviously weeks of hasel for their mistake. Not even a discount for getting a kids game I didnt want. I said when I got off the phone I would never shop here again, and that i would post about this on my socials. Posts that got censored out of excistance imediatly. Not happy at all....

The remote control arrived with problems, but my brother had a spare. What a shame. I called SONY, but I couldn't get through.