Customer Ratings & Reviews

The item itself was perfect after I got a replacement but this company is trash since it puts fake MSRP prices up and then puts them on "sale" for the actual MSRP price. Don't let me catch it Best Buy cuz I'll gladly place a class action on y'all myself

Apon purchase the employees had informed me that the console would have the features but Ive been looking thrue the it and was lied to very disappointed and when i went to get help no one would give me a solid answer

Purchased the ps5 it on Christmas Eve and it did not last a month. I do not think it is a bad product. I think we purchased a bad unit.

I had to return they delivered my item to the wrong house. I had to fight to get the item back. They will not refund me. I had to get the police involved sent the product back.

Takes to much time to set up accounts (complicated

The store manger tried to sell me the wrong item on purpose.

Just recently purchased, but so far no issues. My husband loves his Ps5. I didn't realize that many of the games he played on ps4 progress will not transfer to the ps5.

Best gift i’ve ever gave to someone aka my brother. I have one of my own and best buy offers an amazing protection plan for the gaming system

Have only had it a few hours, but already love everything about it so much more that my XBOX series X, especially the price of the online service. Graphics are better, speed is better, the jury is still out on the controller but that’s only because I’m so used to the xbox controller. Just Buy 1 of these you won’t be sorry.

This console is absolutely amazing, and stunning. Quality is crisp and games run smooth. Haven’t had a single problem with it yet. 10/10

Easy purchase. My son is enjoying it. So far it seems to be working great.

I purchased it for a XS gift. Excellent performance, my kids love it.

Love the game the graphics are awesome and idk what I would do with out it

Feels like a decent upgrade from ps4. Came from a ps4 pro but this pretty cool. Only complaint is it feels like 1 tb can fill pretty quick. Its not a bad piece of machine. Just waiting for more ps5 exclusives and not remasters

It nice and enjoy our family we like because make our family feel like we all together because we play and my family is in another state so that make us together and keep us has a family

I got a good deal on PS5 Black Friday Door Busters

We have really been enjoying our ps 5 as I purchased it for the grand kids to play when they are here . Me and my husband have been having fun playing it also !!

The product was in great condition, I got a good deal and was able to pick it up the same day. Very satisfied with my purchase.

great but all my kid wants to do play. we love it as a family. thanks best buy.

a perfect choice and a perfect customer service, i’ll recommend it