Customer Ratings & Reviews

The service at the store was amazing. The employees help me with all the process.

Been wanting to get this for year, finally my wife got it for my birthday.

Excellent service, excellent accessories and the best technology.

Gave it as a gift for my grandson. He really wanted one.

Best Buy is my one and only go to store and always have been.

Love it! It is a great system , no problems. Lots of fun.

The best system hands down. Easy to setup. Sony is awesome!

I love the system and look of it the game is amazing

I love it. The game is dope the system looks dope.

Loved it, the quality it’s incredible, the best purchase

Excellent everything I like the store is the best definitely

Amazing item! Love the look, feels amazing, and great quality!

Amazong! beautiful product. but bought used so stuff was missing

Ghost of Yotei Ps5 bundle did not have an authorization number to download the game. I called Playstation they said call The seller (Best Buy online) and they can activate the code at the store off the receipt. Finally went up to the store and spoke the the mgr. He was unable to find the authorization number from the sales receipt. Beat Buy sent a replacement game but not Ghost of Yotei so back to the Best Buy store that doesn’t have a correct replacement.

First PS5 from Xbox and did not come with code. Pretty sad I’ll have to do all this work to get a new one when it should’ve came

The product was good but best buy service was at the worst, you guys got scammed and putting it on my head is the worst thing, no help at all, I bought an open box and there was no mention that I will not have the game but when i received it and complained about it I didn’t get any help from your side other than returning it, don’t you think that’s fair, PS5 is great but the service I got was the worst, here I am taking some others fault it feels like, grow up and take responsibility for your actions best buy

Ps5 is great. Ghost no game that sucks. Then they want you to pay$70 for the game.

I thought the bundle meant they would include the game pre-installed, they did not.

It should come with a headset, the remote dies insanely fast. I should have just stayed with my Xbox 360 if it was gonna be this bad. At least on there 1k gbs. Was worth it too. Honestly im doing this for the 400$ promotion they probably lied about. So im giving my honest opinion. You should just build a pc.

No game code to use the new game have called repeatedly and no one has answered why and where to get one have talked to 8 different people one says you have to go back to store,problem is iam out of country fot rwo months and it is a gift for my son who lives in Colombia so going to store is not an option, just give me code over phone you have all my info including receipt.