Customer Ratings & Reviews

Was a really smooth and easy transaction to get my system

This was purchased during the Holiday season and the bots were just ridiculous preventing actual customers looking to purchase. As usual, the Best Buy domain was able to allow me to make my purchase and pickup went through seemless as usual.

Very nice, it was very fast and the support was fantastic

Seems to work Great. Easy to Set up and it looks very sleek

Super fast and quiet. Still gets warm but that’s expected. Love the controller!!

This purchase made my Christmas. I stayed up all night and finally got it at 4:30 am. I was so excited. Had a little delay because when I ordered it I was told I could pick it up on Black Friday but I would get an email telling me when it is ready. Never got it called and called no answer so I emailed finally got an email telling me if they could not fill the order by December 5th they would refund my money. I was really upset because I got this for a little boy who lost his grandmother that he has lived with since birth He watched her battle cancer of the face and jaw for a year and a half. It was a very sad situation especially for an 11 year old boy. The video of watching this child open up that PS5 was such a beautiful sight This little boy was the happiest he has been in a year and a half Thank you for filling my order and making a little boys christmas

Got this launch day. Initial set up was a bit slow as I imported data from my PS4 but has been smooth. I found that I had almost filled up the internal ssd so I bought an external ssd and enclosure for PS4 content. I was very impressed with Astros playroom. Free, but challenging. Really puts the controller and its features on display. I've been enjoying Miles Morales in fidelity mode.

Best console on the market came faster than expected!

Let me first start off by saying that I’m not a fanboy. I have the PS5 and the Xbox Series X. I’ve had both systems since their respective day one launches. I love both systems but there are pros and cons on both sides. The PS5 is an awesome system when everything is running as it was intended too. I will explain in a bit. First, I’ll talk about the positives. The user interface in my opinion is hands down one of the best I have ever interacted with. It is gorgeous just too look at if you have a 4K tv or monitor. I am fortunate enough that I have both systems hooked up to the 2020 LG CX 55” OLED. The UI is snappy and very responsive. The only thing is I wish it had folders or just a nicer way to organize everything but that is really just me being a little picky. Next, the Dual Sense controller feels amazing in my hands. It is very comfortable. I like the concept of the adaptive triggers but I have to be brutally honest, I turned off the adaptive triggers when playing games like Call of Duty: Cold War because there was too much of a delay whenever I would try to fire my weapon. Now when playing the included game Astro’s Playroom, the adaptive triggers worked spot on and added a nice touch to the whole experience. Now let’s talk about a few things that some people don’t like to hear about. You have to first understand that this is a launch system and all launch systems always have bugs or little quirks that need to be worked out. So far I have had several occasions while playing Demon’s Souls, Call of Duty: Cold War, Spider-Man: Miles Morales or Godfall where the game would just freeze, stop responding, produce an error code and kick me all the way back to the home screen. The code is automatically sent to Sony by the system so I’m sure they are aware of these issues and are tracking them accordingly. Another issue is that there is simply not enough space on the internal SSD. You start off with roughly 667gb of usable space. I have six PS5 games installed on my internal SSD: Demon’s Souls, Call of Duty: Cold War, Spider-Man: Miles Morales, Godfall, Devil May Cry: Special Edition and Astro’s Playroom. I’m already down to a little over 200gb of usable storage. At this rate I would run out if I continue to install PS5 games and Sony has not release a list of compatible internal SSD’s that can be purchased to expand the internal storage. Let me say that by no means should these issues be a deal breaker for you when considering a purchase of the PS5. Given time I firmly believe that Sony will iron out these kinks through future firmware patches and expandable storage. Rest assured you are going to absolutely love the PS5 and feel good about your purchase! I hope this honest review helps you in making your decision.

10/10 have had it for 2 years now works like a charm the best console ever

Best console ever, very fast, very quiet, very good looking, runs well!

Such an amazing console, everything about it is great, the only thing is that it is big but besides that it’s amazing, the loading time is super speed. The graphics are insanely amazing and it looks nice. The controller is by far the best controller of all time, the trigger feedback and the vibrations makes you imagine like you are actually inside the game. BEST CONSOLE IF ALL TIME

This console is everything I could want! Several PS4 games are improved on the console. Playing Ghost of Tsushima at 4K 60 frames makes it feel like a next generation game. PS5 games load fast. The controller is absolutely amazing. If you are lucky enough to grab a console, make sure you play Astro’s Playroom. It’s a great showcase for the controller and is full of PlayStation nostalgia.

Excellent console was well worth the money and effort put in to ascertain!

A next gen experience, super fast loading, very quiet, though surprisingly large.

Runs smoothly @ 4K60fps on all of my AAA titles, downloads are faster than ever over WiFi 6, as are streaming services, i.e. PS Now, music and video. Paired with the DualSense Controller and the Pulse 3D headset, I've had an excitingly immersive experience so far. The unit itself is also incredibly sturdy, I've move it back and forth several times in a basic backpack with no issues.

Great controllers. Quiet system. I wish the external HD could house ps5 games...it won't. So I am happy I got the console version because digital will fill fast! That 1TB is actually about 560GB after the OS data. That's the only con so far. Super fast load times and the remote play is quite fast and responsive! Hope you folks can grab one and the scalpers lose money! Good luck!

Graphics are amazing! Super fest loading. Just needs more internal storage!

Boots quickly, fan is near silent, the dual sense controller is amazing. It’s also great that it has so far played every PS4 game I’ve tried perfectly. Only real “issue” I’ve had is that the disc drive is kind of loud and spins up every 20-30 minutes whether you’re using it or not (if there is a disc in the drive). Demons Souls and Miles Morales are amazing and everyone should play.

The holy grail of gaming and movies,0 issues and looks good with black covers.