Customer Ratings & Reviews

Was handled with great care and worth every penny! Graphics are fantastic, and the new controller is such an improvement from the PS4 controller! A great addition to the PlayStation line. Only drawback is the storage, I’ll need to get a memory stick to add to the capacity.

Had this for almost a year now and it's still working great. Much faster speed than even the ps4. Only thing I wish for would be slightly smaller controller sizing options.

Best graphics I have ever seen! The system is super fast and and exceeded my expectations. I had been bored of video games for a while now but I’m hooked again thanks to the PS5. System looks awesome it’s a little bulky but fits where I wanted to put it. Looking forward to some of the new releases coming out!

I lost my luggage with my ps4 in it. I thought it was an opportunity for an upgrade! When i bought the console, the customer service sales rep was really friendly! Made sure i was happy with the purchase, he even checked to see if i had everything i needed to enjoy the ps5. Thank you for that! The PS5 is awesome! It doesnt heat up like ive read in some reviews! The gameplay itself is really good. Graphics are just phenominal!

Can’t get enough of this. Works flawlessly and quickly. Just a bit bulky and loud but great

My favorite things about the PS5 so far are the nearly non-existent load times, the 4K graphics and the controller features. Gone are the days of loading screens. Wait times are down to only a few seconds compared to a minute or more with the older systems. That's a total game changer in my opinion. Secondly, the graphics are unreal. UHD 4K graphics run seamlessly, with unprecedented detail and next level ray tracing capabilities, without the jet liner turbofan sound that the PS4 is so notorious for when playing videogames. Additionally, I love the haptic feedback and trigger resistance on the controllers. It brings a new level of immersion to games that utilize the function that has never before been possible. Feeling the tension of a bow and arrow as you draw the string back only adds to the realism of the experience. The PS5 is an upgrade over past generation game systems in nearly every way possible and is well worth the investment.

Exceptional service by best buy team. The PlayStation 5 is a next-gen gaming console that truly delivers an immersive gaming experience. With its powerful hardware, lightning-fast SSD, and stunning graphics capabilities, it sets a new standard for gaming. The DualSense controller offers innovative haptic feedback, enhancing gameplay like never before. The console's sleek design adds a modern touch to any gaming setup. However, limited stock availability and high demand have made it challenging for some gamers to get their hands on one. Overall, the PlayStation 5 is a must-have for any serious gamer looking to take their gaming to the next level.

Switched from XBox One to PS5. I'm glad I made the switch. The PS5 has better graphics and is faster. Still adjusting to the controller differences. The controller seems to be sturdy. I went through countless XBox controllers and thumb buttons.

My PlayStation 5 is my ultimate escape. The stunning graphics, lightning-fast load times, and immersive gameplay make every session unforgettable. Whether I’m exploring vast open worlds or battling online with friends, the PS5 delivers. The DualSense controller’s haptic feedback adds another level of realism—I love every moment with it.

We really like this PS5. My son says that it is much better than the PS4. He says it is faster and the graphics are much more realistic. The one thing that is concerning me is that the console gets really hot after about an hour of game play. I am going to look into a fan for it to see if that helps.

Love the speed and graphics. This system makes everything on my tv look better. The main reason I purchased was to play Spider-Man 1 and 2 and it did not disappoint. I will have to purchase more memory.

Really well done system with very noticeable graphics improvements over previous generation. Phenomenal Sony exclusives and very well designed controller. Not a fan of the overall look of the system. It could definitely be shrunk down in the near future hopefully. Love the upgradeable storage for once !

So far one of the best consoles ever made,I own 2 gaming pc’s and the only reason I bought the PS5 is because GTA 6 will only be available for consoles on the release day SO no way I’m missing out that Lol, on the other hand if you can’t afford a gaming pc and you cannot wait until they release GTA 6 on PC then you should invest in the ps5 and play all the games and upcoming titles! At max Quality and high FPS Still working like a champ, no problemas at all, also the controllers is one of the best experiences ever, so immersive and nobody can’t compete with that. Cons: is the storage, you gonna have to invest on a 2TB SSD since the ps5 only comes with 800gb and games are heavy, so keep that in mind

I love this system! Performance and graphics are amazing. PS exclusive games are always on point. My kids love Spider-Man games on here. Highly impressed with the system. My only complaint is storage. I have the external hard drive but im sure ill need to go purchase the internal drive to expand space.

Was excited to find out my local bestbuy had these in stock again and even more so when I was able to buy one. I bought one without much expectation as I haven't been into gaming in years. So far, I am impressed and very happy with it. The controller is amazing, buttons are sensitive, and yet simple to use despite the advanced features of the new gen. The games load right up with amazing speed. Like when you insert your disc or if it's a download game and you simply go to "resume" or "play" on your PS5 home screen it simply pops right up and into play as if it was a minimized computer tab. The consoles usually share a wide array of titles but so far I did buy one PS exclusive "Ghosts of Tsushima" and it's amazing. The graphics are so good it's like playing a movie and it's in depth with lots to offer. You can also play your blu ray discs, PS4 titles, and run streaming apps like Netflix on this device. Well worth it.

Finally had the chance to upgrade from a ps4 pro that was struggling with everything. Wish I could have done this sooner, way worth it and just hassle free on speeds, noise and over heating issues the ps4 pro dealt with.

What else can I really say...It's a PS5. I've been waiting to get one for 2 years and it's finally here. Yes, It's as big as I hoped it wouldn't be but the trade off is, now we are gaming on a futuristic system with futuristic performance. I use it with the stand vertically so yes, there appears to be a small space shuttle on my TV stand but a very nicely designed one. Okay now for the Dual Sense: It is just amazing all around. One way to describe the new L2/R2 buttons is, if you're driving a car on lets say GTA V; the feedback on the triggers resemble the resistance of pushing on a gas pedal or brake pedal. There are a few older games that have been upgraded to use the Dual Sense's enhanced triggers, but it doesn't feel the same as it does for the current-gen games that were created specifically for this technology. Nonetheless, Sony never fails to leave me in awe. If you can finally get one go ahead. You won't regret it.

The PS5 is a great console. The graphics are insane and the load times are fast. But don't believe the hype of 800GB drive. I only downloaded 3 games and 2 disc games and I only have left like 80GB. I will get a 2GB extended drive. However, it's a good system.

This console is truly outstanding! The graphics are next-level impressive. For those who owned a PS4, some games seamlessly upgrade to their PS5 versions at no extra cost, showcasing a remarkable boost in visual quality. Picking up the PlayStation 5 was a breeze! Now over two years into its life cycle, the PS5 continues to grow in prominence, boasting an ever-expanding lineup of exclusive games and a suite of impressive accessories. Beyond offering 4K gaming, the PS5 showcases advanced haptic feedback, a lightning-fast SSD, and immersive 3D audio. These features collectively shape a gaming experience that truly heralds the era of next-gen — or, more accurately, the current-gen gaming.

Very good loading times, slightly bulkier than previous Playstations but definitely worth it. The new controller capabilities are amazing. Storage is pretty small, but installing some more storage looks quick and painless!