Customer Ratings & Reviews

I purchased this PS5 as an open box item which was described as “excellent condition.” The price was a great deal. The good: The console and controller look and work as if brand new. I set up the console and everything worked great. Both the console and controller look brand new with no visible damage, scuffs, or markings. Now the not so good: Open Box-Excellent Condition is described per Best Buy’s description as an item that looks and functions as brand new AND comes in its original box AND includes all inserts. The unit I received was shipped in a brown cardboard box; no PS5 manufacturer’s box, wrapping or inserts were included. The console was thrown in the box with some bubble wrap placed at the bottom of the box and loosely placed on top of the console, but not wrapped around the console for protection. The controller and cords were shipped together in a plastic ziplock bag. Not much padding g was provided to prevent the items from moving in the box during shipping. Also, the stand that is usually included with brand new units to support the console standing vertically or horizontally WAS NOT included. I had to purchase a stand. Had it not been for the missing stand and the packaging (or lack thereof), this would have been a 5-Star review. For the price and overall condition of the item I would recommend this purchase, but it will not provide that “new console” feeling you would expect from the “Open Box-Excellent Condition” description.

Best game console out have no problem with it. Has very good picture quality very good performance over time. Has limited storage is only bad thing about it. Also controllers breaks very easy.

Love the design and the color scheme. The graphics are phenomenal and the game offerings top notch. Bought it primarily to play exclusives such as GT7 and did not disappoint. The Dual Sense controller is almost freaky. So well designed.All in all, worth the wait and playing it as often as i can.

Works well great for if you don’t want a PC, can do the same thing for less

Total awesomeness. Loading times are lightning fast & such a cool display screen.

I’ve had the digital and disc! I think the disc has a longer life! This is my fourth ps5 so if that says anything … The controller lag is definitely worse on the ps5 then it was on past consoles

Bought my ps5 3 years ago and it’s still performing well, I use it everyday wether it’s gaming or entertainment.

I love this system! Performance and graphics are amazing. PS exclusive games are always on point. My kids love Spider-Man games on here. Highly impressed with the system. My only complaint is storage. I have the external hard drive but im sure ill need to go purchase the internal drive to expand space.

Other than being a bulky oversized system this ps5 is an absolute beast of an entertainment system. Love the games it has and it pairs well with Sony tv. Happy with my purchase and recommend it to anyone who enjoys its first party titles

Perfect. Exactly what i expected it to be. No complaints here.

My son was very happy with his new PS5! Really great purchase.

Loads super quick. Really nice graphics. I’ve had no issues with it the games for it are awesome I love the exclusive games for the PS5. I definitely would recommend a PS5 to my friends and it’s worth the money it’s just a shame that has the cost so much. Especially if you want to get the VR with it.

I lost my luggage with my ps4 in it. I thought it was an opportunity for an upgrade! When i bought the console, the customer service sales rep was really friendly! Made sure i was happy with the purchase, he even checked to see if i had everything i needed to enjoy the ps5. Thank you for that! The PS5 is awesome! It doesnt heat up like ive read in some reviews! The gameplay itself is really good. Graphics are just phenominal!

Excellent product. No faults whatsoever and excellent service upon delivery.

Finally got my hands on one. Good upgrade from the previous one. Great picture and quality! Gaming effects are seamless. Console looks like on my wall.

Excelent, my son love to play all his games in this console

I love the fact that the playstation 5 does everything better than the playstation 4 the faster loading times are really wonderful. The only thing bad about this item is the storage space you always need more space just to play more than three or four games

Love the speed and graphics. This system makes everything on my tv look better. The main reason I purchased was to play Spider-Man 1 and 2 and it did not disappoint. I will have to purchase more memory.

My daughter loves the quality and the performance of the gaming system!

What can one say, it’s a great system. I have both the PS5 Gand the Xbox Series X. I started way back with the original Xbox and Halo. Currently I lean more to the PS5 because of the games coming to that system. I know that size is an issue but It’s fine for my setup.