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Customer Ratings & Reviews

Model:
1000031652
SKU:
6523167
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Customer reviews

Rating 4.9 out of 5 stars with 14675 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 681 Showing 13,601-13,620 of 14,675 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New console of the generation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great! Looks really good when playing any game

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the system it plays amazingly w my Sony TV!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt dislike nothing it actually was pretty good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yep, I’m a hero now !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know much about gaming systems but I heard these were thought so get. So when BB had a sale I purchased this for my boyfriend and his son as a early Christmas gift. All I can say is that I can do no wrong in their eyes now lol!! So to recap if you have a man in your life who is a gamer just get it :D

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pope John Paul II is remembered for his successful efforts to end communism, as well as for building bridges with peoples of other faiths, and issuing the Catholic Church's first apology for its actions during World War II. He was succeeded by Joseph Cardinal Ratzinger, who became Pope Benedict XVI.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah it’s a PS5 so its awesome to finally have it. I got PS +. I downloaded a ton of games from ps4 and ps5 that i have not tried yet. My recommendation is to purchase a storage device because you will need it. I got an internal SSD and an external for PS4 games. Be prepared to spend extra!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok I guess

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok. Doesnt have all the accessibility im used to but depending on you friendships and types of games you like it might be worth it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    PlayStation 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had I known you couldn’t have google on the I would have gotten another PlayStation 4

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too many downloads needed to play a game...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why did console makers over complicate the system to where so many downloads are needed justto play a game. Took me and my daughter several hours to start 1 game. Disappointing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the holy trinity. PC, PS5, and XBOX Series X. Ive never had an issue with my PS5, even while carrying it in check luggage cross country. Ive ordered three from BestBuy through TotalTech for friends and family. Honestly havent heard a single issue from anyone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    The ps5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As coming from pc i am know about storage and space limits it would be nice is the ps5 cane with more then 1tb of storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally was able to get ine and was so excited to play some ps5 games. Luckily my brother has a digital so he gave me his account to use and play demon souls and i am enjoying it. Would recommend but look between which model # you get. There are different ones

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Internal Power Supply Fried After 3 Months Of Use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the PS5 on 3/18/2023. Today is 6/29/2023 and I am currently packaging the console up to be sent to Sony for repair... The console randomly would not power on, no lights no beeping, nothing. Support had me try a different power cable, nothing. Then different outlets, and still nothing. The support person suspects that the internal power supply is fried. So barely 3 months of gaming and it's already died on me. Not sure how long the Sony repair process is going to take, their website states 15 days, but I'm currently waiting for them to send me the box and shipping label that it needs to be sent in, which they did not say how long that will take to arrive. I am very disappointed and wish I just got the XBOX X or a PC.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very excited for this.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best system ever. Can’t wait for a slim version but keeping the disc drive and 4k and all the same features this has is important. Would like it to have a bigger hard drive included and not have to upgrade it or add to it externally would have been nice.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed

    Rated 4 out of 5 stars

    Christmas gift 2022

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t see any difference with p4. Regarding the graphics. On thing is quick upload. Same video game with the p4. Kids likes it. That’s all it matters…

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Big let down

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 months later the console overheats and turns off by itself. I did not opt for the protection plan and Best Buy scheduled and then cancelled a service appointment. They said talk to Sony. Sony is unreachable no matter what time of day you call and the website is even less useful.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Issues with a brand new remote controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the system I haven't had the chance to play that much but I feel like every time I'm playing it's a brand new system and the remote keeps acting up I just have to bring it back one of these days so I can get a replacement

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needed for PS Movies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a PS 4 or 5 due to Sony PS Movies not playing on amything else thanks to Sony greed. Seeing that I had purchased over 75 movies this was a necessity

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy a longer warranty, you'll need it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent over 700 dollars with warranty for the ps5 in January of 2023, by January of 2025 it stopped working. Motherboard completely done! Two year warranty no good. 700+ dollars on a practically brand new Playstation that was barely used, gone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Buy an Xbox series s before you buy a ps5

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    U get a lot more for less money with Xbox PlayStation charges u a lot more for the bare minimum

    No, I would not recommend this to a friend