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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 756 reviews

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  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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98%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 756 reviews
  • Rated 5 out of 5 stars

    Finally got my PS5 and I love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally bought my PS5 from Best Buy and honestly, it was a great experience from start to finish. Ordering was easy, the checkout process was smooth. As for the PS5 itself… it’s amazing. The speed is the first thing you notice, games load incredibly fast. The graphics are beautiful, and everything feels very fluid. It really feels like a true next-gen console. The DualSense controller was a nice surprise too. The haptic feedback makes games feel more immersive and fun. Overall, I’m very happy with my purchase and with Best Buy as a retailer. Reliable, easy, and stress-free. I would definitely recommend buying a PS5 here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this during Black Friday deals. My son likes it and we play together sometimes. I like the controllers and the picture quality is great on our tv. Storage is not a lot, each game downloaded takes like 100gb so the hard drive fills up very quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 digital edition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the digital version because I hardly play physical games anymore and I have no regrets. Aesthetically it is much more beautiful and symmetrical than the reader version. The performance is incredible: charging times are almost non-existent thanks to the SSD and the DualSense control is honestly the best thing about the console; the vibration and triggers completely change the experience. If you have a good internet connection to download the games, this is the best option to save you a little money on the hardware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Christmas Gift Perfect Gift for My Son

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the PS5 Digital Edition for my son as a Christmas gift, and it was a great choice. Setup was quick and easy, and the console looks sleek and modern. The performance is excellent with fast load times, smooth gameplay, and amazing graphics. The controller is very comfortable and adds to the overall gaming experience. Even without a disc drive, the digital setup works perfectly for us. My son loves it, and I would definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS4 to PS5 upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally I came to buy a PC, but after further thought and a conversation with a really nice employee- I chose to buy a PS5, mostly because I needed an upgrade. I went home, set it up, and played for 5hrs straight. I’m so glad I got to upgrade from a PS4 to a PS5. Thanks Best Buy :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Holiday Experience Buying a PS5 at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience ordering and picking up the PS5 from Best Buy for my kids’ Christmas gift. The online ordering process was simple and clear, and I appreciated how easy it was to choose in-store pickup. I received timely updates letting me know when the console was ready, which made planning much less stressful during the busy holiday season. Pickup was quick and smooth. The staff was friendly, professional, and made sure the order was handled securely. Everything was packaged well, and the PS5 was exactly as expected. Seeing how excited my kids were on Christmas morning made the whole experience even better. Overall, Best Buy made what can sometimes be a hard-to-find, high-demand purchase feel easy and reliable. I would definitely recommend Best Buy for gaming consoles and holiday shopping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for Christmas and my birthday, wasn’t expecting such a good price. I’ve been looking for a while and didn’t know if I wanted the slim or regular, but slim works the exact same. I’m glad that it’s digital, but I’m worried about running out of space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful, Smooth, and Worth Every Penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been extremely impressed with this product from day one. The performance is fast, smooth, and consistent with no lag or glitches. Setup was simple and straightforward, and everything worked right out of the box. The quality feels premium and well-built, and it runs quietly even during long sessions. Overall, it exceeded my expectations and delivers exactly what it promises. I would absolutely recommend it to anyone looking for reliability and top-tier performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My PlayStation 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it been wanting one for the longest now I finally have one and for the price you can’t beat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great present

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my younger brother, and he loves it so far! I’m a ps5 owner too, so it’s a great console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100/100

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. All I ever wanted. Great service, great product. Really fast an quality. 100/100

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation five

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very fun doesn’t overheat works completely fine Lots of games and Good storage controllers work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    playstation 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery was excellent and the condition of the ps5 was extraordinary , beautiful performance and console

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy playing my PlayStation,I got a great deal and it was worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation 5

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with this purchase. We upgraded from the ps4. We bought it on Black Friday sale which made it even more worth it. The bundle came with a Fortnite skin pack and 1000 V bucks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ps5 runs completly smooth and 4k graphics really happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Play station

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it! My family never gets bored with it ! Honesty the best game ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would recommend if you like playing games

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it runs great i don’t regret buying this at all.. the Fortnite extra character was the best !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how packaging was easily accesssble and the slim digital version is the way to go !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase i’ve made

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I didn’t know what to get my friend for his birthday and I thought about a ps5 because he’s had a ps4 for so long and i’ve already upgraded so i thought why not buy him one so we both can play and I could say my friend was very happy and it also came just in time cause i ordered it literally 3 days before lol and it came 2 days early

    I would recommend this to a friend
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