Customer Ratings & Reviews

The kids loved this item that I purchased for Christmas

I think it is greatbit downloads and uploads wicked fast. But it definitely could use more memory its not working with that problem that well ..

I’m giving this a low rating for the simple fact it burnt out in about 3 weeks not from overuse it’s just died while I was using it I have no clue why happened running through a surge protector also. I couldn’t return it because you only have 15 days if you’re not a best buy member. Just writing an honest comment on my experience. Nothing could be done for me through best buy but since it was a brand new system I shipped it back to Sony to get fixed

Boys seem happy with it. Games are expensive to add to play. That's a bit of a challenge.

The box it came in was in rough condition but the actual item is okay.

Good system just wish i had more internal storage but needed an upgrade since my ps4 broke

Spent almost $500 on an open box option that didn't work absolute trash and junk. Best buy has refused to process my return. I would not buy this item if I was you. Buy from the official store

Not happy!!!!! I bought this item specifically for the Fortnite download for my kid for Xmas. The code/voucher did not come In the box. After an hour- someone gave me. # To call that could send me the voucher via email. I called and then was told that is not possible. Rip off! Check your boxes before you buy. This was shipped to my house so I didn't have that option- very disappointed child at home.

Controller had drift and told me id have to return the whole thing

Console was defected but great service hope not every console is like that

The video game came on one time and that’s it . Best Buy selling fault broke video games and then they only give you 15 days to return it which it should be 30 days or 90 days.

The product arrived with no power plug and no hdmi cable. Had to spend extra $100 to buy them. Was very upset as was supposed to be in excellent conditions but the main things to make it work were missing.

Quit working after 10 days. Won’t work at all and Best Buy won’t let me return. Brand new ps5 now I have to try and get a new one through PlayStation but I don’t even want another now. I never buy from Best Buy and now I know why. Return policy is so bad.

This item was purchased using the return of stolen items. When I tried alerting Best Buy to the fraudulent purchase, I was met with an endless cycle of automated options that led nowhere.

Unfortunately I have not been able to get this new PS5 to connect. I’ve tried different cables and devices and nothing.

Start the game jntro the screen has checkered squares abd when the selection is done it goes away.

Someone stole my package and they denied my replacement and refund will never shop her again

bad it was broke never again want money back need help

Not arrived, I don’t arrived and they didn’t helped me

I definitely like the PS5 , this system is beautiful.. The visuals are amazing .