Customer Ratings & Reviews

The best console I ever had can’t be any more happier

Good product and good service on store. Good stuff

Item doesn’t work had to send it back because it arrived after the 14 days return for repair with Sony over heats

I ordered a PS5 which they delivered with no packaging, literally sat a ps5 on my door in EAST DALLAS. Like how careless can they be, I left my 12 yr old at home just to be able to get the package but they didn’t knock or ring the doorbell like I asked. And when I called customer service it took them 10 business days to email me and say “please contact you local law enforcement” WORST EXPERIENCE AND CUSTOMER SERVICE EVER !

Bought it used. And as soon as we plugged it in roaches started coming out.

Ps5 is good controller that came with it has the r2 button stuck and hasn’t even been 2 months yet

I’ve had my PS5 for a little bit now and honestly it’s one of the best purchases I’ve made. The difference from my old console is crazy. Everything feels way smoother and faster, like I can load into games in seconds instead of just sitting there waiting forever. Even just moving through menus feels quick and clean. What really surprised me the most is how good the games actually look and feel. The graphics are super sharp, but it’s not just that — the gameplay feels way more responsive too. I mainly play competitive games like Siege, and having that smooth performance and higher frames actually makes a real difference when you’re in those clutch moments. The controller is another big thing for me. At first I didn’t think it would matter that much, but after using it, you can definitely feel the difference. The vibration and triggers make everything feel more real, especially depending on the game you’re playing. It just adds that extra level that I didn’t know I needed. I also like how quiet it is compared to what I had before. I can play for hours and it’s not loud or overheating, which is a big plus. Plus, storage and downloading games is way faster, so I’m not stuck waiting all day just to play something new. Overall, I’m genuinely happy I got it. It’s fast, smooth, and just makes gaming way more enjoyable. If you’re thinking about getting one, it’s 100% worth it.

[Employee of bestbuy] The PS5 Slim is a smart refinement of Sony’s flagship console rather than a major upgrade—and that’s exactly what it needed to be. It delivers the same powerful performance as the original PS5 but in a noticeably smaller, lighter, and more modern design that fits better into most entertainment setups. Performance is identical to the standard PS5, meaning games load incredibly fast thanks to the SSD, visuals are sharp with ray tracing support, and frame rates stay smooth even in demanding titles. If you’re coming from a PS4, the jump still feels huge. If you already own a PS5, though, there’s no performance-based reason to upgrade. One of the biggest improvements is the redesigned chassis. The Slim looks sleeker and takes up less space, making it easier to place vertically or horizontally. The modular disc drive is a nice touch too—you can buy the digital version and add a disc drive later if you change your mind.

I picked up my PS5 from Best Buy and I’ve been loving it ever since. Setup was super easy, and the whole buying process was smooth, which was a nice bonus. Using it day to day has been awesome. Games load crazy fast, and the graphics honestly blew me away the first time I played. Everything runs really smooth, even during intense moments. The controller surprised me the most—the haptic feedback and triggers actually make games feel more realistic and fun instead of just feeling like another controller. It’s also way quieter than I expected, even after long gaming sessions. The menu is clean and easy to use, so jumping between games and apps is quick. The only downside is storage fills up fast with newer games, but that’s not a dealbreaker. Overall, the PS5 just feels next level. If you’re thinking about getting one from Best Buy, I’d definitely recommend it

Absolutely love it! The PS5 Digital Edition is a beast. Blazing-fast load times, stunning 4K graphics at 60fps (with ray tracing), and the DualSense controller is pure magic — the haptic feedback and adaptive triggers make every game feel next-gen. Super sleek design, compact, and all-digital means no more discs or clutter. Everything downloads quickly and runs perfectly. If you’re done with physical games, this is the best value PS5. Zero regrets — best console I’ve ever owned

I recently purchased the Sony PlayStation 5 from Best Buy and I’m extremely satisfied with it. The performance is outstanding—the console runs incredibly fast thanks to its ultra-high-speed SSD, with almost no loading times, which makes gaming feel smooth and seamless.  The graphics quality is amazing, with sharp 4K visuals and very realistic details. Games look stunning, especially with support for advanced features like ray tracing and high frame rates. Whether you’re playing action games or sports, everything feels fluid and responsive. One of the best parts is the overall gaming experience. The combination of powerful hardware and features like haptic feedback and adaptive triggers really makes gameplay more immersive and enjoyable.  Setup was simple and quick, and the interface is clean and easy to navigate. The design of the console is also modern and premium—it stands out nicely in any setup.

The PS5 Digital is honestly amazing. The graphics are super sharp, the load times are crazy fast, and everything runs really smooth. I love how quiet it is compared to older consoles, and the controller feels next level with the haptic feedback. If you’re cool with buying games digitally, it’s totally worth it. Definitely a huge upgrade.

The PlayStation 5 Digital Edition – Fortnite Flowering Chaos Bundle is a fantastic package for anyone looking to jump into the PS5 ecosystem. The console itself performs incredibly well, with fast load times, smooth gameplay, and quiet operation. Even demanding titles run beautifully thanks to the PS5’s powerful hardware, and the overall experience feels responsive and modern. The bundle content is a nice bonus. The exclusive Fortnite cosmetics look great in‑game, and the included V‑Bucks add extra value right out of the box. For players who enjoy Fortnite, it’s an easy way to get unique items while upgrading to a next‑generation console. Setup is quick and straightforward. The PS5 connects easily, updates fast, and the interface is clean and intuitive. Storage is solid for a digital‑only system, and managing games is simple. The DualSense controller continues to be one of the best parts of the PS5 experience, with excellent haptics and adaptive triggers that make games feel more immersive. Overall, this bundle delivers strong performance, great value, and a smooth user experience. Whether you’re upgrading from an older console or buying your first PlayStation, this is a great choice and easy to recommend.

Speed and graphics are amazing! Model runs cool and quietly. The hi-tech DualSense controller is a standout, with adaptive triggers and naunced haptic feedback that add tatile immersion to gameplay. With over thousands of games released and new hits still coming, the PS5 remains vibrant and is perfect for my 5 yr old!

The PS5 is easily one of the best consoles I’ve owned. The graphics are insane, load times are crazy fast, and the DualSense controller actually makes games feel way more immersive. Whether I’m playing competitive games or story games, everything runs super smooth. The UI is clean, downloads are quick, and the exclusive games are on another level. Definitely worth the upgrade if you’re serious about gaming

Love the slimness… enough memory and love that doesn’t freeze

Excellent product. The quality is very good and it works exactly as described. Setup was easy and the performance has been consistent since the first use. Definitely worth the price and the overall experience. I would highly recommend it.

The PS5 is a 4K beast with a fast SSD and a wild Haptic controller.

The PS5 has been awesome so far. It’s fast, runs smoothly, and the load times are incredibly quick. The graphics look amazing, and the controller really adds to the experience with its haptic feedback. Setup was easy and it stays quiet even during long gaming sessions. Overall, I’m very happy with the purchase and would definitely recommend it.

The PS5 Digital Edition – Fortnite Flowering Chaos Bundle delivers outstanding value and performance, especially for players who prefer an all‑digital gaming setup. The console itself is fast, quiet, and incredibly smooth thanks to its ultra‑high‑speed SSD and powerful hardware. Games load almost instantly, and the DualSense controller adds a level of immersion that still feels next‑gen with its adaptive triggers and haptic feedback.