Customer Ratings & Reviews

This was bought during the dark days when you had to wait till they went on sale and were usually sold out within minutes. I was so glad I got it. My little cousin was very happy.

Just amazing. The order process was so easy compared to trying to order from other retailers when they do their limited drops. The console is extremely fast and has gone beyond my expectations.

I really liked this video game console, very fast and so far it works very well, the graphics are amazing, highly recommended for the whole family.

I have nothing but great things to say about the Playstation 5. I've heard that some people are having some technical issues with their consoles but that's to be expect with new hardware. A few updates here and there should fix some of those issues. I am happy to report that I've had no such issues and fingers crossed that it continues to work properly. I have to say although there aren't many games at lunch the games that are available are fantastic and the graphics on a 4k TV with 60 or 120fps is astonishing to look at. This truly feels and looks like the next generation hardware and I'm looking forward to what is coming down the pipeline. Great job Sony keep up the good work

I had an excellent experience with my customer service representative. The product exceeded my expectations! I always love shopping with Best Buy.

Bit of a learning curve with the new interface but I didn’t bother reading the instructions. Like that it comes with a 2.1 hdmi cable to take full advantage of the graphics. Haven’t had any issues with games. Have played godfall, Astro, Cold War and war zone. Miles morales feels like watching another Spider-Man movie. Love the haptic feedback triggers on the remote and would love to see developers take advantage of this feature more. It mimics trigger pull so crazy. The gyroscopes in the remote take a bit getting used to but also feel really good. I completely forgot about the speaker and microphone in the controller until it started talking to me while sitting in a COD lobby.

Well worth the wait. There are some patches that need to happen fast like extended storage and some functionality, but overall these systems are an incredible difference from their predecessors.

Finally got to open on Xmas. Was a present from santa.great so far. Def faster load times. Arctis pro wireless coming Monday. Alot of mixed reviews on sound quality with good headphones. Hear only the 1st party games use the 3d great. Cod supposed to be horrible with the 3d so dont base any views off that. Demin souls apparently is best sounding 3d game out right now. Takes an extra sec to figure out how to power off. Extra step. After hitting middle button have to hit it a second time to bring up another menu. And than usual power symbol on far right. Dont know why it isn't shown with first press in the upper right with the other couple options. Hopefully they update that.

Although the price is high it was worth buying. It’s super fast and the 4K quality makes it 10x better. To put it in perspective it took Assassins Creed Valhalla to load in 5 seconds on the PS5

Big improvement from the PS4. Very short load times, wifi 6 capability is nice, and hard wired speeds are much better than the the PS4. Graphics and sounds are great improvements form the PS4.

Great price for non disc version but more memory and or storage space availability would be nice

Finally got one and it’s way fast! Cleaned up everything I didn’t care for on the PS4 and load times are super quick.

Games look amazing on this system. Can even play games in 8k. Only wish it had more storage. 850gb goes real fast. Prefer this over Xbox.

Great Console, Even Better controller, Sony has been doing some amazing job with the haptic feedback from the controller, really immerses your in the experience.

The search for this console was worth every second, I had two games ready and waiting for download the moment I plugged this console and even after almost two years, it hasn’t been something I regret buying

The quality and speed is beyond worth it. It was hard to get but worth it. Games load faster and the controller has some nice features. I would recommend any day it’s worth the price!

First playstation ever and it kicks but. The graphics and clarity are really good and the unit has many neat features very fast. I also like that you can stream other services from it.

Amazing console. I'm a huge xbox fan but playstation really came out with an awesome console. The controller is amazing, graphics are awesome, down to the design of the console. Amazing job.

Excellent performance, graphics are excellent, data transferring was easy and like the new futures of the PS5. Haven’t had any problems at all since I got it I am very satisfied with my product

The PS5 looks amazing, it is pretty fast, gameplay is insane. The controller is pretty cool, and some of the games are a must have. You will not be disappointed.