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Customer reviews

Rating 4.9 out of 5 stars with 14675 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 14,675 reviews
  • Pros mentioned:
    Design, Overall performance

    Rated 2 out of 5 stars

    PS5 is 9th generation's unimpressive best console.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing my PS5 that had been shutting down me this year, I've owned a PS5 practically since it first launched. In that time, there hasn't been much in the way of quality games. There were a few good ones in its first year, and this year I've played a couple so far (namely Hogwarts Legacy and Final Fantasy XVI). PS5 is a lot like the PS4 that came before it: disappointing with a complete lack of amazement from the gaming department. At least the system does manage to pump out 4k visuals in games that take advantage of the technology. The haptic feedback, however, is not something I've seen most developers touch on. So far, the best game on PS5 to this day is the freebie that comes packaged with every system, Astro's Playroom. I'm still waiting on a developer that can outperform the system's impressive pack-in. As for the system itself, I do think the PS5 is the best-looking system in the current generation. Standing out more so than the basic PS4, it has a decent design that pops out a bit more than usual. The DualSense controller is barely different from the DualShock 4. Whoever's idea it was to implement a microphone directly into the controller is stupid, as you can hardly hear other people and they won't be able to pick up on what you're saying either. Thus far, PS5 isn't much of an advantage over the PS4 that came before it. With PS4 being Sony's worst console of all time, PS5 has been following along that same line with the same faulty first-party lineup giving little reason to jump aboard this sinking ship. Relying entirely on third-parties this generation to find some solace with the PS5, it's an ongoing waiting game of seeing if and when there is at the very least one game that'll grab my attention over the several months that companies release this associated information each year. As of this moment, 2023 currently has nothing lined up for the year's closing. Do I want another cruddy Spider-Man game? Nope! Not being a fan of Call of Duty, rehashes, or remakes either, there's simply nothing to be excited about right now. Will next year get any better? It's doubtful.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing system, great upgrade from the ps4. Fast, hardly wait time for the game to load.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Controller battery life

    Rated 5 out of 5 stars

    went well, quick and easy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything about the console is good. wish the controller was a little better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a great pleasure to own, taken up alot of boredom with this and sure worthy of the invested money and time. Thanks Sony and Best Buy !!

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Overall performance

    Rated 5 out of 5 stars

    Next gen console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 is a great console with tons of exclusive games making it the premier next gen console

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say about this GORGEOUS gaming console that hasn’t been said by multiple other people <3 Bottom line I love my ps5 SO MUCH! I’ve had it for a few months now and I haven’t had any issues. I do recommend buying an internal SSD for it if you can so you can store all your games on it more comfortably! I also recommend buying an Ethernet cord for faster download speeds and less lag when gaming online!! 10/10 would recommend I’m SO HAPPY!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Good but bulky

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its bulky and a bit noisy but the preformance is great. I love playing FC 24 on it..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Be ready to be amazed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is amazing, unbelievable product. I am proud I jumped from computer to PlayStation 5. So easy and quality is exceptional. I got for racing games only to enjoy the competition and the driving. I added a racing wheel, pedals and shifter, I installed in a cockpit. Now I am feeling like a real race car driver. Don't forget to buy games with, racing games and come to compete with me.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Michael Duvall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics are outstanding and the speed is off the chart, I would recommend this for everyone

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    PS5 is a winner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast loading times, beautiful graphics and high performance overall. My internet just needs to keep up!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Counsel

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system and the graphics are pretty good. Wish Playstation would come out with more game selections

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Overall performance

    Rated 5 out of 5 stars

    Ps5 is EPIC !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best there is, plays All the Best games, has all the best Tech inside. I use it daily !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Controller battery life

    Rated 5 out of 5 stars

    Worth it. Love it. Buy it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. We still have PS4, but I adore the 5. Love the controllers. Just wish the controller speakers were louder.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ps5. Huge upgrade from ps4. Actually handles games and doesnt sound like a jet starting up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, 10/10. Played all the time until I upgraded to PC

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Amazing! Worth every penny.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned the PS5 for almost a year now and love it. Graphics, game play, and intelligent design. You wint regret getting one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better then the last one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics are amazing on a 4K tv. Storage seems to be lacking, Only complaint. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Game Console

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my fiancé and he loves it. Out of all the PS console we’ve had this is by far the best one. Definitely going to purchase 2 more for the other rooms

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Super fast

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, great quality. Easy to set up. All around Win

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Console

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded from a ps4 and there is a huge difference,the reviews you see on youtube may not seem like it does a huge difference,but it does and good ones too,every game you play,when scrolling through things feels a lot more faster and smoother,the graphics are insane,i would highly recommend buying a tv that suports HDR that is great with Next Gen consoles so you can get the best out of it.10/10

    I would recommend this to a friend