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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 14,674 reviews
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Great console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console works like so smooth and I love how the games look so crisp

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a backlog of DLC and games waiting for this console! 1,000+ hours of play from Horizon Forbidden West to Final Fantasy 16 and 7 Rebirth, I’ve only had one instance of frame rate dip. Every game looks incredible, definitely worth the upgrade from my PS4 Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Graphics

    Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing ever . So very easy to set up . Graphic are cool . Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming system, high quality graphics. Fast speed since my ps4 was already getting old

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great console

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It honestly needs no introduction. One of three big consoles. Next generation experience. Easy to use and fairly straight forward to set up. Accsess to some very highly rated exclusive games and backwards compatibility with ps4 Only reason it isnt excellent is the color scheme. Prefrences aside the white is really easy to scuff and mess up, yes you can buy no plates to change it out with but thats another 70-150 (controller included) and i dont beleive the process of changing them is very forward or casual friendly

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Overheating

    Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great PS4 replacement. No waiting for games to load, quiet, and less heat.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Totally Worth It!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sold my high end gaming PC for this because of the amazing games the ps5 has and that everything works so seem less. I personally prefer the size and quieter fan of the series x but this one looks better with my all white and black setup and it is has better first party games in my opinion. I also really like the controller as well it even has a microphone and speaker of its own and the haptics are nice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    early Christmas gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    enjoyable to use, fast and fun. Easy to set up and convenient

    I would recommend this to a friend
  • Pros mentioned:
    Console
    Best Buy Employee

    Rated 5 out of 5 stars

    Superior Console

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the exception of my gaming PC this is the next best thing. Ive had everything and was mainly an xbox player but can confidently say the PlayStation definitely beats all of the xboxs right now. Apex Legends in particular is much better on Playstation along with fortnite, call of duty and rocket league. The new spiderman game is also the best Ive played.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun times! 10X better than PS4. Doesn’t take forever to load and the graphics are better.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my ps5! Fast response and fast loading of the games! Graphics are phenomenal!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my PlayStation, and the digital version just makes it easier to manage my games. I've had it for awhile now and it's always worked perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Overheating

    Rated 5 out of 5 stars

    As good as you would expect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As good as you would expect. Run fast in apps and games. Picture is great. Does get a little hot. My only concern.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    PS5 is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t regret the purchase it’s fast and loving the graphics .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first PlayStation since the PS2, so it’s nice going back and being able to play all the games I missed, and even newer ones like Final Fantasy XVI and such. I’ve had it for nearly two months now, and I have to say, I’m please. Plus, I got it for $487, which is insane. Overall, I’m definitely pleased with it, and will be for the months or years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    PS5 for the win

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS5 works like a champ and has such beautiful graphics and interfaces. Easy to clean and maintain with removable face plates and it’s not load at all when running

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Love it more than the ps4. Great storage beautiful graphics

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great gaming console!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 is a fantastic system. You basically get a $1500 gaming pc for $400. 12 teraflops of graphics processing power, 4k resolution, 60 to 120 frames per second, and ray tracing. The graphics and audio are phenomenal and Sony has so many exclusive games that you can only play on PlayStation. I own them all - Xbox series x, the Nintendo switch, and the ps5 is THE BEST. No question. I love my Xbox too, but ps5 is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great console

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally was able to afford this and it did not disappoint! The adaptive triggers feel great and thr rumble is surprisingly versatile.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Great console

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, fast, smooth, and looks incredible, lots of great exclusives

    I would recommend this to a friend