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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 14,674 reviews
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Must have video game system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best console ever!!! I love my PS5 , fast , sleek design

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Awesome visuals

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome system, love the look, the performance and the incredible graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Graphics

    Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest console ever! Graphics are great. Easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best playstation yet! No load screens are fantastic and the graphics are great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation 5 equals 5 star Review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son absolutely loves his PlayStation 5 console that we bought from Bestbuy! The quality of the video games on this console by far are is the best out there! The video games look so real that he feels like he is actually in them. The charge on the controllers last a while and we haven’t had any issues with the console or controller and we have had this console for over a year now. All in all, this is a 5star review because it is his favorite console and we have more than enough. Thank you Erin K.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    An amazing gaming system!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive truly enjoyed my PS5 after only PC gaming for several years. The UI is so much better than the PS4, as well as the ability for the graphics in this system to keep up with my PC at no issue. The haptic feedback in the controller is a really cool feature, too. Definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for 2 years and love it the PlayStation exclusive make it worth it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better then the xbox for sure good deal for sure!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really amazing graphics, worth the upgrade. So glad best buy could help

    I would recommend this to a friend
  • Pros mentioned:
    Console, Performance

    Rated 5 out of 5 stars

    Revamped ps5 is awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance for next gen-games Great controller

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Work of art

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's truly a work of art. Under the hood, the PS5 is a powerhouse. The custom AMD Zen 2 CPU and RDNA 2 GPU deliver lightning-fast loading times, stunning visuals, and smooth gameplay. The console supports 4K resolution at 60 frames per second, and some games even offer the option for 120 frames per second.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 4 out of 5 stars

    Not all great but overall happy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm usually a PC/Xbox gamer but I've been surprised with how happy I've been with the PS5. The Dual Sense controller finally feels nice in my hands. I've always hated the Dual Shock controllers because they felt too small and flimsy. I've also been enjoying the interface more than my Xbox, but I've been unhappy with the Xbox interface since they abandoned the "Blade Interface" of the 360 era. I'm not happy though with how weak the bluetooth transceiver is. My soundbar interferes with my controllers on my PS5 but has never bothered my Series X. Also... how is it I can't use my Sony XM4's with my PS5 but I can use them with a Switch or SteamDeck? Weak!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great edition to my sons room for Christmas giftss

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Best bang for your buck.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick loading. Awesome graphics. Price point just works.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console works great. Very fast. Graphics are clean. Son seems happy with this.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Great performance for years to come

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely blown away by this console. I loved my ps4 but this is improves on it in every way. The games are beautiful and fun and the controllers and interface are incredibly easy to use and function great. Even the audio on some streaming services is better when played off the ps5.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves the new ps5. Better graphics and loading time is much faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gaming console

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Want a powerful, “next-gen” gaming console that feels future-proof

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Playstation for life

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been wanting a PS5 since launch. Wife surprised me with this as a gift. I paired this with a LGC1 TV and its amazing. The graphics the smoothness the games play all more than I could have expected.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    It’s the PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say here with uncapped frame rate, amazing graphics, HDR, and Dolby atmos baked in it lives up to the hype and expectations. Best console to date with the best exclusives available for consoles. It’s a lot but if you’ve been wanting one for 3 years like I had I say get it.

    I would recommend this to a friend