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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 14,674 reviews
  • Pros mentioned:
    Console, Speed
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Solid console upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is vastly superior to my PS4 pro. The UI is greatly improved with just a single feature I miss. Besides that it loads quickly and has a great 4K blue ray player. The controller is awesome but more battery life would make it a lot better.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great gaming system

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming system, use it daily and havent had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Da PS5 baybe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent console, albeit restrictive when it comes to playing older generation games. A bit unfair that I have to subscribe to play emulations and or older ports. Runs well, is quite and I the majority of the games are quite enjoyable. Purchased online for pickup and they had it waiting for me when I arrived!

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 5 out of 5 stars

    Best gaming from Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming console so far, sorry XBox series X, but sales do not lie! This newer revision model 1215A spreads even less heat due to improved main 6nm chip. Price is still the same as at launch, and there are now games from sony bundled with this one (games are great though, but there might be a chance you already got them). Just buy it for yourself and your loved ones!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Its works fine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the game console it fast and work smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system and very fast load screen amazing graphics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best consile ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love my playstation 5 best console i got at a good deal and price

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    New system

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my husband and surprised him with it. Came with a wall mount to put it on the wall very convienent and a controller as well. Set up and transfer from the ps4 was a breeze. Love the graphics on mortal combat. Very happy

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great console.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is great. Fast load times. Great looking

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Birthday present for our son. Absolutely loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how great the graphics are and how fast it runs

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Graduation Present

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Place to Play. Bought this PS5 for my God brother. He didn’t believe it when he opened the box. Just jaw dropping reaction! Thanks to Bestbuy for having them in stock and amazing service with this one! He’s loved it!! Highly recommended for a gaming teen who needs a upgraded from the King we knew as PS4.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Best home console to date

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, smooth and easy to use. Greatest lineup of games

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Fantastic Console

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony’s console is great and the only way to play their exclusives without having to wait a year or more to play on PC. Dualsense is pretty cool too and it’s always good to see companies try something new instead of reusing the same controller every generation.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Excellent video game

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent video game, the storage capacity is not very large. But installing an extra SSD is easy and not expensive. I had a problem with a game due to the game's high resolution, but it was easily fixed by lowering the texture resolution. I highly recommend the PS5

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    PS5, essentials sold separately

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do your homework before purchasing especially if on a budget. You’ll want an upgraded TV (to avoid pixel burnout) and to purchase extra memory (requires physical installation, YouTube adding memory stick). Thankfully staff warned me about the extras at time of purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Definitely an upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an improvement from the PS4. The design of the consol is nice for display. Better graphics, smooth game play. Transfering data from my previous consol was easy. The controller feels like a good fit in my hands, i like that the handles are longer than previous styles.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics are great! The smart controller is very cool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Backward compatibility ensures that your existing game library doesn't gather dust. I was pleasantly surprised by how flawlessly the PS5 handled my PS4 games, often enhancing them with improved performance and faster load times. It's fantastic to see Sony's commitment to ensuring a smooth transition for gamers.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    It's THE PS5!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Love it! Love it! Runs smoothly, very quiet, fast processing no lag. Beautiful colors a graphics.

    I would recommend this to a friend