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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 14,674 reviews
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    A Must have for all Gamers (Xbox Lovers Too)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an Xbox Series X Day One lover, This console is still fantastic. The exclusive games, such as Spider-Man and Breath of The Wild, are a draw-in (not included). My favorite aspects are the controller, exclusive games, and the 4K media player. It's worth it for the games alone.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bust gift my son ever asked for and it keeps him home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy now regret later

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great still working very good we all use it in my household

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy the console, it’s a lot quieter than my ps4 pro and I can play all day with no issues. The UI is a little confusing at first if your used to ps4 but everything is smooth, things don’t take forever to load and i it’s pretty cool that you can jump right back in to the game where you left off.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs very fast game play is very crisp storage could be better

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great upgrade from my PS4!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great counsel. Super fast load times. Grafix are amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Graphics

    Rated 5 out of 5 stars

    PlayStation 5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics are great! I love playing it and it was easy to set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 best

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a perfect system and improves with every software update! worth having the disc player

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best Grad and Bday gift ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an 8th grade graduation and birthday gift. Our grandson LOVED it. He was so excited he walked away before looking at the other gifts lol. That was a ringing endorsement that we did good. He states the graphics are amazibg and now asked for a better tv. What have we started lol. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Dang i finally got a ps5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. That's my review and I'm sticking to it. But on the real getting it with the best buy plus membership was even easier and adding a bit of whew 60 days to return if its broken. Great machine pick up ghost of Tsushima if you really want ro se the beauty of this piece of equipment

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    MY BOY LOVES IT!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son had saved up his money making custom wood works for people over the summer. He made enough money in a few months to purchase this PS5. I asked him if it's worth a 5-star review and he said make it 10-stars!!! Buy a second controller while you are there, you'll need it and a game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation 5 digital version

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth process ordered my playstation on the best buy app and picked it up no problems

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Great perfomance.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A sleek design and fantastic performing console so far.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Perfect and fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great graphics and gameplay, fast, happy with this new gen console!

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Great Value, for all upcoming games.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tis a gift for my brother, but I’ve had mine since launch and let me tell you… for 500 we havemt even scratched the surface of games. With recent releases like God of War Ragnarok, and Last of Us Part 1 (Though part 1 did not need a remake, but here we are.) they’re will be more games that will push the PS5 to its limit. We just have to see, in due time.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Speed

    Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product and is so much fun to use. Way faster than the PS4.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Runs well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good! Best console I’ve ever used, would definitely recommend. Runs 60 fps with high graphics very smoothly and can even go up to 120 fps with medium graphics, a game changer for console gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product its fast, great graphics and controller is nice

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    From 1st gen PS4 to PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally was able to upgrade from my 1st gen PS4 that I’ve had since 2014, to this amazing new PS5. Even though I knew it was gonna be an upgrade, I didn’t realize how much of an upgrade it was until I started playing, amazing graphics, quick downloads, I love it!

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    PS5 review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a PS5, you're getting exactly what you think you're getting. The graphics are a big jump up, bigger than the ps3 to ps4 jump. Audio quality was a surprising performance increase. The only down side is the provided internal storage is too small when games average 65GB each. 2-4TB should've been standard issue.

    I would recommend this to a friend