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Customer reviews

Rating 4.9 out of 5 stars with 14675 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 14,675 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Incredible Console

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 is by far the best video game console I have ever purchased. The variety of games is perfect and the graphics are INSANE. I would recommend any video game fan to purchase one, especially now that they are readily available.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Very recommended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very good console with no problems except some that could be the size but is best because is skinny so it can fit besides my tv and storage which is easy to fix with an expansion card which are cheaper than the Xbox

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    totally worth the price!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally found one instock after momths of searching. Went home and hooked it up. Man the quality of the graphics and the sound was amazing. I was glad that you don't need a 4k tv to play games. All i had to do was switch it to performance mode. Runs great has a comfortable controller.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Honestly not shabby

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a huge gamer, have been my whole life. I think the ps5 is a amazing and fast system. My only con is the size of it. But i would atill recommen the ps5 to anyone. For reference i own a switch, xbox and pc. I would still say order the ps5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my ps5

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant if I should upgrade, but it was worth the investment. Amazing quality and beautiful gameplay. Only feedback I have is I hope they bring back themes one day

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PS is unbelievable!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The library of the old games is amazing. OG ff7 able to be played with 3x speed and unlimited limit breaks so you get aeris’ level 4 before she leaves the game. Fortnite is a breeze. I recommend hard wiring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 GOAT

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment! It’s absolutely perfect for the days you don’t want to just stream on regular tv apps and you want a little fun in the house. It’s great for my visitors and for my lazy days. It’s so pretty and modern. This is the best design yet!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Playstation did it again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s perfect way better than the ps4 which i had before the graphics are very immersive and when playing games the controller you feel like your actually apart of the game the ps5 is a must buy if you love playing games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gaming GOD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guaranteed entertainment for the whole family! Not only can you view all your steaming apps you can play along to your favorite songs or chat away with your friends around the world! I would have to say it’s definitely one of my BEST buys!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wish i could’ve gotten it sooner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love my ps5 but there’re a couple of annoying things including: no custom wallpapers, no bluetooth mic compatibility, the controller’s battery life also sucks a bit so i’d recommend getting an extra one unless you’re good with a cord (i like to be wild & free so i got an extra blue controller), and how it’s not very straightforward to save ss & video captures to my phone. overall an 8.7/10 imho. get it if you can but if the price is a lot and it feels right for you then maybe wait for a sale

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my console worth every penny has outshined in all peramiters in my book

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome deal at best buy it seems like everywhere you go, they are so expensive, but at best buy they are very reasonable, and let's not forget the variety of games to choose from great place to get everything you need highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed

    Rated 5 out of 5 stars

    P$5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase I’ve made all year, I love how fast the console loads compared to the Xbox, the controller is comfortable although I wasn’t fond of the white look so I ditched the stock plastics for black ones.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    FINALLY!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited months and I was finally able to get this system I was sure if i wanted Xbox or Ps5 and im glad I got the Ps5. Its a nice looking piece of equipment thats upgradable and youlle have hours of fun ti burn. Very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    love my ps5

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have had mine for almost a year and have nothing bad to say about it. Absolutely phenomenal console. The controller is truly something else to experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love My PS5

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a PS5, great picture and super fast conpared to my PS4 Pro. Ny only issue is there isnt much room in the memory if you have large game files. I need an external memory for mine bc I have too many games. But thats my problem not the PS5s.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth of it buying

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ps5 I been stuck with it since I bought it thr system been running smooth came as brand new

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bought this for my husband

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ps5 was excellent quality. I have had no issues and my husband loves his ps5 ! Best buy always has great deals and love their price match. After months of owning it no issues! Excellent quality

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gaming console

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience purchasing online and picking up at Best Buy. Product is perfectly fine. Storage not the best but you can purchase a device to install to add more. Will be making future purchases through the app. Makes everything easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hopefully i win the survey

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product Great service Quick pickup Would purchase again

    I would recommend this to a friend