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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 14,674 reviews
  • Cons mentioned:
    Overheating

    Rated 5 out of 5 stars

    Great product, but it runs hot, hot, hot.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Playstation it works great. But know this, this sucker runs HOT. You can use it to heat a large room. Please insure that you have adequate ventilation for this thing. I suggest keeping it off by itself so the heat it dissipates won't effect any of your other electronics.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Graphics

    Rated 5 out of 5 stars

    PS5 Digital

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Console Good Graphics Easy To Use And Reliable

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    PS5: Worth the Hype

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 has provided hours of entertainment to my son so far:). Very smooth setup and the appearance looks very nice for a video game console sitting in my living room. The graphics are hyper realistic and sometimes it’s hard to tell if it’s a video or computer generated, it’s so realistic!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Amazing graphics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best game console ever graphics are amazing very fast

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    PlayStation 5 recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review of the PlayStation 5 that I bought my son was very good because it doesn't lag at all he can play games with his brother and don't worry about any problems but I recommend u buying your son or husband a PlayStation 5 from Best Buy thank you

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Better than Awesome!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy playing games on my ps5. I upgraded it from my ps4 and it was totally worth every cent. Plus being a best buy member, I bought it with bb ccard with installment plan with no interest if paid within 12 months. Awesome deal. Thanks BB

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great Performance!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had been using my PS4 for many years and finally upgraded, first thing i noticed was the better graphics and then when testing gameplay and load speed…blew the PS4 out of the water. If you are looking to upgrade, dont hesitate. It’s definitely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Ps5 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had an Xbox 1 S for a few years and have been decently satisfied but with the PS5 it was obvious that it was an automatic upgrade. The graphics, game play, and overall experience was so much more improved than what I had experienced from the ps4 years ago.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent product, this is the best console in the market

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great upgrade from s22

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Such an upgrade from my s22. The feel is totally sleek and intuitive.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Better than a pc IMHO

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had a console since the ps3 and I have to say things have changed quite a bit, super powerful, slick interface online, games look as good as they do on my $3000 gaming pc sometimes better and I kind of wish I had invested in a console instead of pc

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Solid system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best system to date. I was a massive supporter of Xbox until I picked up this beast. If you are looking for something you can pick up and play with virtually zero loading times and extremely smooth gameplay, get the PS5. It’s a solid system and most definitely worth the price tag.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics

    Rated 5 out of 5 stars

    ps5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top Shelf !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Do it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well i haven't purchased a new system since ps2 to this is a completely different arena for me. But I'm loving the graphics, easy interface and sleek system. The selling point for me is it's backwards compatible with ps4 games. The game is durable and withstands my cats taps.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    its amazing, we play it everynight!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a surprise for my fiance for christmas 2022, we both said no gifts, he started a new job and has been working SO hard, and deserves to come home and rewind how he pleases to do so! It was very rewarding being able to do this for him. HE LOVED IT AND WAS IN SHOCK!!

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Console is absolutely incredible. Upgrade!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always love my PS4...but the PS5 is absolutely incredible at what it's capable of doing. If you haven't upgraded yet, if you can afford it it is worth every penny! All the games are different with the controller haptic feed back and trigger pull! 3D Audio Headset is Worth the purchase as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well-Rounded Console.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second PS5. Was lucky and able to secure the launch version back in late 2020. Unfortunately, that one didn't last long, lol (problem with power supply). Decided to get another and so far it has lasted 2 years, until right now in 2024. No issues and everything working great. Always a big fan of the PlayStation. Truly amazing hardware and very innovative with the experience. The DualSense changed the game for gamers, and I can't even say that I miss the PS4 anymore. Great hardware for gamers out there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he PS5 had some pretty high expectations to match following the success of the PS4, but it's safe to say Sony's current-gen console has massively exceeded every standard set by its predecessor. There's a huge amount to talk about when showcasing what makes the console so impressive, including everything that comes alongside the console itself. The DualSense controller is nothing short of a revelation with its haptic feedback and adaptive triggers. It's a phenomenally clever bit of tech that, in itself, is a selling point for the console. Sony has also since released an upgraded version, named the DualSense Edge, which would've been equally as impressive as its counterpart if not for the eye-watering price. With the combination of a fresh UI, rapid SSD-fuelled load times, immersive 3D audio, and incredibly powerful hardware, the PS5 takes some generational strides over the PS4. For these reasons and more, once you've started playing the PS5, it's hard to stop.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Good graphics

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase made. I have never ever had a console before. The Ps5 was my best option. First impressions are amazing. The quality on games are amazing. Everything is so next level which i had never experienced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation 5: A Definitive Gaming Experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is a must-have for any gamer, and I couldn't be happier with my purchase!

    I would recommend this to a friend