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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 14,674 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Ps5 is a great investment

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been in love with my ps5 and couldn’t complain about it

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Bestbuy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system works great.I enjoy playing often. The design is excellent !! I like ps cards that can be purchased at best buy !! I like the exclusives. Better games !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation 5

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and quiet console. Its a ps5 its exactly what you expect.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Great bang bang for your buck!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I expected. Great graphics, runs great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    FINALLY GOT MY HANDS ON ONE!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited when I finally got my hands on one & I haven’t been disappointed since. Games a little on the expensive side, BUT the performance is EVERYTHING!! Best Buy made the process to get one so easy, it took me less than 10 mins and had one in the cart. I LOVE THIS THING!!!

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    The Wait Is Over!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally found one of these to purchase after a couple of years. Personally I will never use it, but I got it for my home for my grandson to play on. He loves it. It runs and plays all his games great. It was fast and easy to set up for him as well. Great item if your looking for a gaming system.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Ps5 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of my most favorite consoles to ever been released. The other thing that is really cool is it comes with a free pack in digital title called astros playroom one of the best games to show off the new controller the game i would say is a 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game I will say that after having a controller a while it gets stick drift on harsh players

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    playstation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing console. do what i need it to do and never freezes up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great graphics, love the built-in mic in the controller, but I've had 2 controllers go out on me since I bought this. I haven't noticed any games that run slowly everything seems to have great load times.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Graphics

    Rated 5 out of 5 stars

    Yay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got one. Awesome graphics. Easy set up. Love it

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Overheating

    Rated 1 out of 5 stars

    Ps5 is trash

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ps5 is by far the worst laggy console I have ever experienced, Tried the ps premium subscription and games whether streaming or downloaded are very laggy. I have 300mbps internet and it still lags bad. Don't have this problem with xbox series x , The xbox series x cloud gaming and online multiplayer runs circles around the ps5. Games just run better on xbox series x period. Also the ps5 seems to have a bug of losing sound and it overheats. Ps5 Ui is the worst and very difficult to find things. Ps5 is also a magnet for dust and hair and scratches very easily. I much prefer the xbox series x ui as it is much easier and better organized. Quick resume is a game changer. Also exclusives on ps5 are really not that great unless you enjoy sitting there watching like a movie and less time playing an actual game. If I wanted to watch a movie I would put in a dvd. Ps5 exclusives are a 1 and done. Also the haptics and adaptive triggers are honestly annoying and the battery life on the dualsense is a joke. I find the xbox controller way more comfortable and I would rather deal with rechargeable batteries any day. Imo xbox is the way to go. There’s a reason why xbox series x is sold out because people are finally realizing that it’s way better than the ps5, Xbox series x blows the ps5 out of the water. While ps5 consoles are just sitting in stores untouched. Just telling it like it is, Now for the down votes, Lol

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    HeeyOoh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well enoyed to a point that i forgot about this review

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    PS5 overall review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product super cool design and graphics very smooth operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it i mainly use it for movies since it plays 4k

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Gift that keeps on giving

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg! My son loves it and I love it. He received the PS5 as a gift for his 7th birthday . The graphics and games are amazing. We spend time together exploring the store and playing games once his studies are completed . Best Buy Team made this all possible.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    So cool

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In terms of functionality, very fast and elegant, although the console is a little big, but the agility of the operating system makes up for it. The first time I used the controller something incredible

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Unleashing the Future of Gaming: A Remarkable PS5

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 (PS5) is nothing short of a gaming masterpiece that redefines the boundaries of immersive entertainment. From the moment I powered it on, I was captivated by its unparalleled performance, stunning graphics, and the sheer potential it holds for the future of gaming.

    I would recommend this to a friend
  • Cons mentioned:
    Disc drive

    Rated 5 out of 5 stars

    First Ps5

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first ps5 absolutely love it i purchased another non disc version for my living room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation 5 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun and enjoyed using this product. Has been worth every dollar.

    I would recommend this to a friend