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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 14,674 reviews
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Happy 13 year old customer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is extremely happy with this PlayStation. He save all his birthday money and some he had for other holidays and he purchased it himself. We were able to find the games he was looking for at the same store. Happy customers!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pleased.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product in itself is Awesome! Easy Set Up and Operation. Everything included, and packaged as if it came straight from Sony! Larger than expected despite knowing the dimensions ahead of time! The shipping process left a lot to be desired, but it eventually arrived and it all worked out.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Amazing service

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this PS five online drove up picked it up at curbside service. Of course the consule is amazing. My kid is happy. It was easy. Definitely recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift for my husband he absolutely loves it and plays it sun up to sun down lol.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS5 has been amazing - worth the upgrade. Unit is a bit large, but still able to fit into storage areas.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great so far

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say about the 5th PlayStation in the series? Lots of good things so far. I've had it only a week, but it's performed and been great. My PlayStation 4 lasted 5 years before the software I've killed itself, hopefully I'll get at least that long out of this.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Best (so far)

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely mind blown by this system! Sony never ceases to amaze! I grew up with PlayStation and they have never failed me! This console has made me enjoy playing video games again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first console purchase in many years and I couldnt be happier. My last was the Xbox, but I always missed the Playstation. I couldnt be happier with my purchase. Make sure to purchase enough memory, it runs out quick.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    SO GOOD SO GOOD SO GOOD SO GOOD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good very good extremely good unbelievably good. Great product employees were very nice and there was no issue at all picking this up from the store. Walked in, said I had an order, showed ID, he gave me my ps5. W ps5 W employees.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing Console

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ps2 was definitely the best and most iconic playstation, the ps5 can come in second place with all of the performance and specs to play every game at its best with all the great exclusives and other games.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Storage

    Rated 4 out of 5 stars

    A great system to own but……..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great graphics and and upgrades from PS4. You need to have a good gaming TV if you want to enjoy those benefits. Horrible storage where you need to spend 200 bucks on a internal drive for more storage.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love a ps5 man greatest release I should have waited for the anniversary one tho but still amazing

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Stress Relief

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I consider myself to be a caring, supportive, and generous person. I say this because I bought this for myself! So glad I did. This is part of my stress relief plan -my plan, (not a doctors plan). Bonus, this helps those of us with arthritis. Seriously keeps the joints moving.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    P5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made a great purchase. Great console. I need them to bring gta 4 to this console.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Better than I expected!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best system I have ever owned! Just wish it came with more storage on release! Especially with games being as big as they are nowadays, you can get 4 maybe 5 popular games until you gave to start lookin into expansion storage.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good console! menus are fast and have nice amenities. backwards compatibility with my ps4 discs is great. controller feels nice. Astro's playroom is the best 3d platformer since mario odyssey. sometimes i struggle to find the right menu

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    ps5 for bg3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a PS5 to play Baldur's Gate 3. Very happy with both, and happy with the purchase of the disk version as i was able to pick up a few games for cheap on ebay. The ps5 is quiet and the controllers are a big improvement over the v4 versions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tired of PC Gaming

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Essentially got frustrated with PC configuration, setup and updating video cards. I’m just a regular player and the PS5 works perfect for me. Simple direction to fun, just plug and play.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Pa5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good console, love playing it everyday something I use to get stuff off my mind

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the PS4 for years and actually it performed quite well. When the offer came from Best Buy to get PS 5 at a discount as well as additional discount for a trade in it was perfect for me to make the purchase.

    I would recommend this to a friend