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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 14,674 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the easy purchase I’ve made it was quick and simple.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics

    Rated 4 out of 5 stars

    July 2023

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its been really awesome. The controls are smooth, gameplay is crisp, controller feels different from the ps4 but youll get use to it. Its just awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent game; bought as a gift for my partner it performs well and I’ve had no issues. Looking into a second console for my son. It was easy to transfer over data from ps4 to ps5 no issues

    No, I would not recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    ps5 for life

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    insane console. been playing so much ghost of T and wukong. beat spiderman2 and that was amazing too

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have played Spider-Man 2 on the PS5 and I so far really enjoy playing games on the platform. The storage space is decent, but I would like it to be bigger. Other than that, I have enjoyed the PS5 everything it has to offer.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    HAPPY KID

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My nephew is over the moon with the PS5! He's having a blast playing incredible games and experiencing stunning graphics in a whole new way. It's like a gateway to a world of gaming adventures that keeps him entertained and thrilled for hours on end!

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 3 out of 5 stars

    Get the protection plan from Best Buy.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is really slick, even though the form factor is ugly and bulky. The games are great, the system is speedy. Further, only having 1gb storage is out of line in this day and age. BUT make sure you get the Best Buy protection plan. My PS5 died inside of 6 months from purchase. It refuses to turn on at all, no beep, not response, no lights, just unresponsive. I had it plugged through a high end surge protector. A few weeks prior, it started losing its WiFi connection, blaming the network connection, while everything else still worked fine. The day prior, the controller started to refuse connecting to the system unless I unplugged everything and plugged the controller straight into the system to reconnect. The next night it dropped the controller, then the WiFi after a reset, then refused to power on. I have to send it into Sony, but this is obnoxious that it’s not even been six months from making the purchase the protection plan would have had me back up and running in a matter of days, not a month as Sony is telling me to expect. If Sony tried and charges me any repair fees, I will demand a full refund of the defective system, all purchases made on the PSN network including in game purchases, PSN Plus subscriptions, and game subscriptions, with Sony being required to force game companies to help transfer to the Xbox system,

    No, I would not recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best console ever

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gaming graphics are wonderful , I play on it everyday ! I love it . Don’t even need a headset since te controller has speaker and mic it’s awesome .

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    I love my playstation!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to finally get a playstation 5!!! It was easy to set up and get started and I was super impressed with the game play and graphics! Downloading and updating doesn't take very long but probably helps to have fast internet speeds! So far no problems or issues!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Extraordinary

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the PS5 is an outstanding gaming console that delivers top-notch performance, breathtaking visuals, and innovative features. While acquiring one may be challenging, if you manage to get your hands on a PS5, you’re in for an extraordinary gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The 5 in “PS5” Stands for 5 STARS!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going from the PS4 to the PS5 has been a game changer. Worth every penny. Everything runs so much faster and smoother. Everything is designed better even just how the controller fits in my hands! It’s a amazing. Very happy with my purchase!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long lasting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Games runs perfectly and still work without any issues

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Best system ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony out did themselves…..controller enhancements…resolution….just out performs the other systems hands down….glad i bought it. Not to mention i was able to trade my old system through best buy and got almost 200 dollars off….worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great Graphics

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love playing day and night. All the games have great graphics. My favorite is the sports games

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    It's fast and the controllers are amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a nice upgrade. The haptics in the controllers are so fun. Only critique is the storage goes out quick though, I've only had for a month and can only fit like 8 games on it and have had to buy an ssd already just to be able to play more games.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    PS5 Goodness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just started getting back into video games…. it’s fun. I picked up NHL23 and I am really enjoying it. The PS5 is a powerful O.S., watch a lot of you tube on it… It support many app’s too… It’s a great all around system!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Console

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device. Sony really knocked it out of the park on this console, and online pick up with BestBuy is quick and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing console, loved playing Astro. I got to play other games with my friends, it was great!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    This is the future!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design with multi-faceted functions (I love the fact I can use my old PS games with his console). I am looking forward to Cloud Streaming and also being able to access the catalog of Classic Games with my PS + Premium membership.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome-sauce

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total awesomeness. Loading times are lightning fast & such a cool display screen.

    I would recommend this to a friend