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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 14,674 reviews
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Amazing Console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! I was super happy that I was able to transfer my old PS4 games over to this system. I am also even able to run from my old PS4 external HDD without making any changes. Gameplay and system performance are amazing

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Storage

    Rated 4 out of 5 stars

    PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I love the graphics, the load time is very fast, wish the storage capacity was bigger so I can store more games.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Playstation Yet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best console ever! I finally was able to get rid of my PS4 Pro after so many years. The UI is amazing, loading speed is amazing. I feel I was able to find my love for gaming again after getting this console.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    In my opinion

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the system for about 2/3 years now and can says it runs pretty smooth and is what it’s said to be

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Def used daily

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his PlayStation!!! So much our other son has his own as well. We’ve had for a couple years now no issues and they get on every day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so good so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so good so far so good so far so good so far

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best console so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift for my boyfriend and all I can say is he absolutely loved it! He owns a ps4 and he emphasized the short loading times, graphics and control features on this new ps5!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation5

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this product so much! By far the best playstation that has came out!

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the console i’ve received was excellent, the only thing i would of wished i knew was that the ps5 slim was coming out the prior month because this storage is horrible on this console.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Ps5 5 stars

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!! I absolutely love my ps5 from Best Buy. They are the best.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2025 and this baby still runs amazing! No lag or anything

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Storage

    Rated 4 out of 5 stars

    Ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth loading times and graphics. Overall storage could be better for larger games. Controller performance has been almost seamless

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Loads of fun

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprised my son with this, and it hooked up easy, downloads fast, and small enough he could put it on his book shelve. Very good product!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Ps5 for the win!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best console you can buy right now!! Play god of war and you will see what I mean!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently was able to buy the PS5 and its so nice. It feels so much smooth and fast. Downloading updates its so much fastser than my ps4. I’m playing all my ps4 games that I have before I purchase any PS5 and most have free upgrades which I enjoy.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system runs great and has an amazing frame rate! It is sturdy with a sleek build and doesn't overheat so far. I do wish it had a bit more storage space but I purchased an internal hard drive and it's perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Play station 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son bought this item after working all summer he knew if he wanted something that I couldn’t afford he had to work for it and so he did so this should him a big lesson in life hard work paids off

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works better than ps4

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no problems with the ps5, 4 months of ownership, one thing you can really notice is that you join lobby’s quicker for me that’s a pro less time in the loading screen , runs smooth

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Super Cool Console.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must say I am loving it so far. I used to own Xbox Series x but once it's coming single campaign games and Sony exclusive Ps5 million times better then Xbox. Awesome console.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Beautiful graphics!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics look like a whole new upgrade compared to the PS4, and it runs so smoothly. The controller also feels really nice, especially when the stick has a little bit of force pushing back against you like when you use a bow in Horizon.

    I would recommend this to a friend