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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 14,674 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best decision

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to finally upgrade to the PS5 after having my PS4. I didn't think there would be a big enough difference to make this purchase worth it. I was totally wrong though. SO happy I purchased this and am making the most of my subscription with Playstation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best recent purchase! Highly Recommend!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has exceeded my expectations after the long wait to get one! I'm so happy with the purchase. It was an easy set up and was able to download and set up all my streaming media accounts very easily. Luckily I got it right when God of War Ragnarok came out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation 5 the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was saving for this playstaion my son loves it I been with it already 2 years I have protection on it too very happy with it thank you

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best console I’ve ever used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing console, controller has incredible haptics. Incredibly beautiful graphics on every game. Little to no frame stuttering. Looks great on my desk. Takes almost no setup time.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    PS5!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a major upgrade from the PlayStation 4, the graphics, speed, and processing abilities allow me to seamlessly switch between different applications and download others extremely quickly

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    I wish I bought it sooner.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game changer compared to the Playstation 4 by far. My brother in law played on mine and bought one for himself the next day. The graphics, game play, frames …way better than the 4. Get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Increadible Development

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who grew up with a GameBoy, seeing the progression of video game technology is amazing. The load times is faster then water coming out the faucet. The perfect gift for people who love video games.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Family Fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son had gotten one in 2021. Just recently me he helped me set up an account to play Crew 2. And since my youngest has a ps4, we all 3 can play and we've had much fun wrecking and racing the the streets in-game.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Ps5 guys

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my ps5 shipped to my house and it can right on time and I had no problems with my console when I got it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox is better, but I still love having my ps5. Worth the buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 gift

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my sister she doesn't have one until now.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    WOW best system

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet system easy to step up the controller is amazing best feed back makes games come alive. I have a Xbox series X but Sony in my opinion has better games and controller is much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Ps5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, still have original controller and works beautifully like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and sleek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new PlayStation. It runs a lot faster than the PS4! And I love that I can play my PS4 games on it. It was one of the reasons I decided to buy it since we had a PS4 and a ton of PS4 games.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Finally I got mine!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Early bday gift from the family so happy i got it! my son is happier since he got my 4 and we can play together. no complaints about the console just wish the remotes wouldn't drain so fast.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it, became a “gamer” after purchasing! Solid 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Superb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent been dying to get one for a year now, with the new games releases coming out, since the price was right and where to go i had my decision made!! Plus also got that geek squad warranty

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my graduation gift to myself. Only Best Buy had the PlayStation at store and was ready for pickup within minutes. The service was great and the product is working as expected. Having the best time since then!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zmzmsnnsnsnsksksksksksksksksskskskskskskskskksssmsmsk

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    First experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just recently bought the PS5. I had to take some time to get used to it switching from PS4. I love how new and easy yoh can transition through the entire system. Would recommend 100%.

    I would recommend this to a friend