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Customer reviews

Rating 4.9 out of 5 stars with 14675 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 14,675 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HAPPY KID

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My nephew is over the moon with the PS5! He's having a blast playing incredible games and experiencing stunning graphics in a whole new way. It's like a gateway to a world of gaming adventures that keeps him entertained and thrilled for hours on end!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly love it! Nice slim white finish. PlayStation always comes thru Best Buy was friendly and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A fan since childhood

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh playstation, how I just can’t escape you. I started playing on ps2 as a child. Me and my mother fell on hard times so we had to pawn it. But you can always rely on cousins having a system haha. I tried switching to Xbox a few times. But there’s nothing like home :)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I would recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product and very entertaining, love it..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the PS4 for years and actually it performed quite well. When the offer came from Best Buy to get PS 5 at a discount as well as additional discount for a trade in it was perfect for me to make the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent console.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a lifelong Xbox user and not really made the switch but added the PS5. It’s a very impressive console, graphics are amazing, menus are intuitive. There are just a few exclusive titles I wanted to play and this console more than makes it worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's fast and the controllers are amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a nice upgrade. The haptics in the controllers are so fun. Only critique is the storage goes out quick though, I've only had for a month and can only fit like 8 games on it and have had to buy an ssd already just to be able to play more games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Must buy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest thing I’ve purchased, I recommend this item for anyone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for Spider-man 2. Zero regrets and 100% worth the buy. I can play my ps4 games just fine on this console, and I can play my ps5 games and marvel at the running capability of the console. 100% recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had every PlayStation since they first came out and the PS5 doesn’t disappoint. Fantastic graphics and great selection of titles to play. I like the subtle improvements to the controls so it still feels familiar. I would recommend the system to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The 5 in “PS5” Stands for 5 STARS!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going from the PS4 to the PS5 has been a game changer. Worth every penny. Everything runs so much faster and smoother. Everything is designed better even just how the controller fits in my hands! It’s a amazing. Very happy with my purchase!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best system ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony out did themselves…..controller enhancements…resolution….just out performs the other systems hands down….glad i bought it. Not to mention i was able to trade my old system through best buy and got almost 200 dollars off….worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most games play at 60 fps which I love. Even if they aren't native ps5 games the fps or resolutions get upscaled. No regrets upgrading from the ps4 slim. Better resolutions, framerates and even just a better experience overall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the graphics, response time and smooth play of the games. I am glad I upgraded from my PS4. And best buy made it easy to obtaining one. Staff was really good and nice on taking my order and ensuring everything was alright during and the end of the process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quatity you would expect from a well known company

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked how easy the set up process was put of the box. I own both next generation consoles (xbox series x). And the ps5 does have better graphics on most games i play on my sony A80j OLED. Which is a perfect pair for this console

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have played Spider-Man 2 on the PS5 and I so far really enjoy playing games on the platform. The storage space is decent, but I would like it to be bigger. Other than that, I have enjoyed the PS5 everything it has to offer.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    This is the future!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design with multi-faceted functions (I love the fact I can use my old PS games with his console). I am looking forward to Cloud Streaming and also being able to access the catalog of Classic Games with my PS + Premium membership.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best console

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my fiance but secretly for me too. I grew up on play station so watching the quality of this console brings me so much joy. We play this almost every night. There isn’t anything I’d change about it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best gaming system all around

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant really say i dislike anything about the ps5 have owned all ps sytems up to this as well as many others all in all it just runs smoother and the controller just fit my hands better without the offset joysticks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Okay electronic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation works great, but lacks some security features, as the Xbox has built in surge protector the PlayStation does not, had both my electronic plugged into surge protector and pkaystation was shot Xbox was not

    No, I would not recommend this to a friend