Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.9 out of 5 stars with 14675 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 14,675 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tired of PC Gaming

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Essentially got frustrated with PC configuration, setup and updating video cards. I’m just a regular player and the PS5 works perfect for me. Simple direction to fun, just plug and play.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Its a PS5 a very good gaming platform.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is PS5 before mid revision IE Before Slim and Pro Versions are released. As a 4k Gaming Console it does very well, it can play your PS4 games easily at 60FPS plus and can handle all PS5 games. With Dolby Atmos HDR Support in Games. As a Media player it might be Lacking. Though it comes with UHD drive Player does not have the same HDR support as the games do. Also Audio output is Limited to HDMI out only. This is one of the top selling game consoles this Gen and possibly over Last gen as well. With future accessories planned it has what it needs to compete.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good upgrade!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system, made for a fun gaming experience. Recently upgraded from ps4, and I must say I'm loving the playstation 5. the controllers are better and as a Fifa player I love how they feel in my hands and how they help facilitate gameplay.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great purchase!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online pickup, in and out in under 10 minutes. Staff was very friendly, made the overall experience very pleasant. Looks great, works great, zero issues. Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Playstation 5 is the Superior Console

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought a pksystation 5 to get an experience of there exclusive such as spiderman , God of War , Last of us. The experience I received from open up the package to setting up i would have to say sony did not fail to impress me

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this console back in Dec. 2022 for my son. He’s absolutely in love with it and even I was impressed with how good the graphics are. I highly recommend it. I like it so much that I’ve almost considered switching from Xbox to PS now lol

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing service

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this PS five online drove up picked it up at curbside service. Of course the consule is amazing. My kid is happy. It was easy. Definitely recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product, Worth the Price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my husband and he loves it! What's great is that PS lasts many years and upgrades come out once every few years so it really is worth the investment. He had a PS4 before, but couldn't play some of the games he wanted to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent game; bought as a gift for my partner it performs well and I’ve had no issues. Looking into a second console for my son. It was easy to transfer over data from ps4 to ps5 no issues

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best consoles!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good console!! Feels good to play on console again after so many years. Last time I owned a console was way back of the times of the PS3 days. I've been playing on PC for awhile and wanted to get back onto console again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Get the protection plan from Best Buy.

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is really slick, even though the form factor is ugly and bulky. The games are great, the system is speedy. Further, only having 1gb storage is out of line in this day and age. BUT make sure you get the Best Buy protection plan. My PS5 died inside of 6 months from purchase. It refuses to turn on at all, no beep, not response, no lights, just unresponsive. I had it plugged through a high end surge protector. A few weeks prior, it started losing its WiFi connection, blaming the network connection, while everything else still worked fine. The day prior, the controller started to refuse connecting to the system unless I unplugged everything and plugged the controller straight into the system to reconnect. The next night it dropped the controller, then the WiFi after a reset, then refused to power on. I have to send it into Sony, but this is obnoxious that it’s not even been six months from making the purchase the protection plan would have had me back up and running in a matter of days, not a month as Sony is telling me to expect. If Sony tried and charges me any repair fees, I will demand a full refund of the defective system, all purchases made on the PSN network including in game purchases, PSN Plus subscriptions, and game subscriptions, with Sony being required to force game companies to help transfer to the Xbox system,

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PS5 is great!

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Playstation 5... what more can you say? Boyfriend needed to upgrade for the new Final Fantasy so we were able to find one a couple months before it came out. Definitely a good system. No issues out of it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PS5

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my PS for over a year now and it works great. I definitely recommend this console

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PS5

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is a powerful console with exclusives that rock. So easy to use and so fun. Could use more storage out of the gate but easy to add more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son loves it!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say anything bad about it. Super easy to set up. Parental controls were not difficult to figure out, unlike the Xbox. I still don’t know how my kid can bypass my password and pins to purchase stuff on MS! Should have gotten this a long time ago!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing console

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing console, I was deciding between this and the xbox series x but i went with the ps5 because they made more differences mkst nottable is the controller with a built in mic p, motion detectors, and adaptive triggers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    it’s worth it

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ps5 easy to setup and haven’t had any problems with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PlayStation

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good product, definitely would get another!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    State of the art system

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much more than just a gaming system, this has become the center of nearly all of my home entertainment. My only complaint is relatively low storage space. I added a 4 TB SSD and there's no reasonable chance I'll fill that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Digital PS5 Awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ease of selecting and downloading games on both platforms PS4 and PS5 is Awesome. I can download classics and newer games to play with every generation of family and friends without having to search the stores to find them.

    I would recommend this to a friend