Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 14,674 reviews
  • Rated 5 out of 5 stars

    PS5 No Regret Purchase

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch as Sony always delivers A+ quality, craftsmanship and gameplay over the past years. Regret switching to Xbox series X for 2 years as it was literally a downgrade in gameplay and overall console functions.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    PS5 review

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console! Only thing that could be improved on is the memory space and being able to play game on my storage devices that are already downloaded on them. In addition, you have to re-download the game on the console instead of playing it on the storage device like on Xbox. Also the console feels too bulky and the triggers are jammed too much unlike the PS4. The PS4 controller was slimmer and much easier to press the trigger buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    happy customer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, the quality of the games is amazing. We are very pleased with this purchase. I accidentally bought the digital edition and had to exchange the console. The best buy store made the exchange very quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Playstation 5 !!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This my transition from a Xbox system to a Playstation system. This game console is a must for every gamer . Got the Gran Turismo 7 game and this beat Forza in every aspect. Got your Playstation 5 today?

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I hooked it up to my 5.1 AV system and my 4k tv. Movies on it are great, i played some ps4 discs on it. You may want to get some grips for the thumb sticks, i couldn't stand the stock thumb sticks.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 4 out of 5 stars

    Ps5

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth loading times and graphics. Overall storage could be better for larger games. Controller performance has been almost seamless

    I would recommend this to a friend
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    Its Playstation

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the gaming computers and other consoles that are available, the PS5 still has my heart and I have been having the out most fun playing all the sony exclusives and third party games on this console!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HeeyOoh

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well enoyed to a point that i forgot about this review

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome system! With a caveat.

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had PlayStations my entire life. Nothing is better than this. However, my only complaint, is that mine has a hard time playing my blue ray dvd’s.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pa5

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good console, love playing it everyday something I use to get stuff off my mind

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps5

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. 100% recommended. I bought a brand new one though.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beautiful graphics!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics look like a whole new upgrade compared to the PS4, and it runs so smoothly. The controller also feels really nice, especially when the stick has a little bit of force pushing back against you like when you use a bow in Horizon.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 4 out of 5 stars

    PS5

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I love the graphics, the load time is very fast, wish the storage capacity was bigger so I can store more games.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed

    Rated 5 out of 5 stars

    Best Playstation Yet

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best console ever! I finally was able to get rid of my PS4 Pro after so many years. The UI is amazing, loading speed is amazing. I feel I was able to find my love for gaming again after getting this console.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Graphics

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love playing day and night. All the games have great graphics. My favorite is the sports games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    In stock before they were readily available!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the PS5 great console and best buy had them in stock when no one else did

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PlayStation at its best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what you'd expect from Sony PlayStation: excellence. If you can afford it but are on the fence trying to justify the cost, jump off that fence and dive in. I'm a 69 year old woman who absolutely loves playing video games; this console is the best.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Buy!

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing console, loved playing Astro. I got to play other games with my friends, it was great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent product

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I were looking for something to use to have fun, and we heard about PS5 and we went to the store and we could found it, we are so happy, the product was really good it works really great and it was a good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so good so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so good so far so good so far so good so far

    I would recommend this to a friend