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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 14,674 reviews
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    “Grand Dad’s Enjoy PS5 Too”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect gift for me and my grandsons. We can’t wait to enjoy all of the games as we make great memories with our new PS5.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first ever console and it is Beautiful. I load into my games extreme fast. Great graphic quality. Good games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues yet still going strong. Obviously wish it was cheaper lol but.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    PS5 is king?

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why does every game need to be downloaded? Obvious next gen system needed for exclusive game titles. I kind of expected more of a graphical leap from late games from the last generation consoles. Glad the shortage and scalping is over. Uses a lot of power. Seems to inhibit long play sessions due to the new dual sense controllers small battery and the power hungry nature of the controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing.It gets use daily; either gaming, watching a show/movie/youtube, playing music through the soundbar. or really anything. No complaints here.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love just how fast everything loads up. Loading ip games and even ingame load screens take it the time it takes me to blink to load up. Definitely worth the upgrade!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Amazing console

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console and the loading times are significantly faster then ps4 and the graphics are really good

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    PERFECT

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everyone should invest in a ps5. very much worth the money. my only criticism is that the storage isnt enough if you have ps plus.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    PS5 is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean it's a PlayStation 5. What can you really say. It's an awesome system it's fast and I like it. Never bought a bad system from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Awesome Console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impulse bought this console because i badly wanted to play Spiderman 2. No regrets. Awesome console and its been a much needed upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the PS5 it’s a very good console and it runs very smoothly! Overall it is a console I would suggest to someone!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    PS5 delivers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t think it could live up to the hype, but it does! The loading time on it is crazy fast. The graphics are amazing. There was a reason it was so difficult to get. Could not be more pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. Huge upgrade over the PS4. Games look amazing. Upgraded the storage to 2TB, was super easy and now we have tons of storage for games.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an upgrade coming from a PS3 user to a PS5. I waited for this upgrade longer than expected and the wait was worth it!!! Love taking a break after a long day at work

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Best console yet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ps5 has exceeded expectations. Its much bigger than i thought, but not a big deal. The controllers are great as well. The dynamic triggers are next level, and make shooting games much more enjoyable.

    I would recommend this to a friend
  • Cons mentioned:
    Disc drive

    Rated 5 out of 5 stars

    Good. But…

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very powerful gaming system. But….this is my second one to replace one with a bad disc drive after two years. Good like trying to get a repair.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Bestbuy pick up is great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pick up at store option is super convenient for the app and website i hope this feature stays, also the console is amazing i do prefer it over the xbox consoles

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speed of startup to game loading. Smooth graphics. Wish controller battery life was longer but otherwise love the new controller.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Teens dream

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son's 15th birthday and he has loved it so much!!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Lovin' it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a bit to get used to since I've been an xbox gamer forever but I'm loving the feel and gameplay on the playstation 5. So much different than the ps2!

    I would recommend this to a friend