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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 14,674 reviews
  • Pros mentioned:
    Speed
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Long term gaming system

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for almost a year now and it's still working great. Much faster speed than even the ps4. Only thing I wish for would be slightly smaller controller sizing options.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics, Speed

    Rated 5 out of 5 stars

    Made the Switch from Xbox.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from XBox One to PS5. I'm glad I made the switch. The PS5 has better graphics and is faster. Still adjusting to the controller differences. The controller seems to be sturdy. I went through countless XBox controllers and thumb buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics

    Rated 5 out of 5 stars

    Play station 5

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional service by best buy team. The PlayStation 5 is a next-gen gaming console that truly delivers an immersive gaming experience. With its powerful hardware, lightning-fast SSD, and stunning graphics capabilities, it sets a new standard for gaming. The DualSense controller offers innovative haptic feedback, enhancing gameplay like never before. The console's sleek design adds a modern touch to any gaming setup. However, limited stock availability and high demand have made it challenging for some gamers to get their hands on one. Overall, the PlayStation 5 is a must-have for any serious gamer looking to take their gaming to the next level.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    PS is Life

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t get enough of this. Works flawlessly and quickly. Just a bit bulky and loud but great

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed
    Cons mentioned:
    Overheating

    Rated 5 out of 5 stars

    Loving our new PS5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this PS5. My son says that it is much better than the PS4. He says it is faster and the graphics are much more realistic. The one thing that is concerning me is that the console gets really hot after about an hour of game play. I am going to look into a fan for it to see if that helps.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Just take my money.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speed and graphics. This system makes everything on my tv look better. The main reason I purchased was to play Spider-Man 1 and 2 and it did not disappoint. I will have to purchase more memory.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Stellar System with Great Exclusives

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really well done system with very noticeable graphics improvements over previous generation. Phenomenal Sony exclusives and very well designed controller. Not a fan of the overall look of the system. It could definitely be shrunk down in the near future hopefully. Love the upgradeable storage for once !

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Best system!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this system! Performance and graphics are amazing. PS exclusive games are always on point. My kids love Spider-Man games on here. Highly impressed with the system. My only complaint is storage. I have the external hard drive but im sure ill need to go purchase the internal drive to expand space.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    New Generation Console that Delivers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was excited to find out my local bestbuy had these in stock again and even more so when I was able to buy one. I bought one without much expectation as I haven't been into gaming in years. So far, I am impressed and very happy with it. The controller is amazing, buttons are sensitive, and yet simple to use despite the advanced features of the new gen. The games load right up with amazing speed. Like when you insert your disc or if it's a download game and you simply go to "resume" or "play" on your PS5 home screen it simply pops right up and into play as if it was a minimized computer tab. The consoles usually share a wide array of titles but so far I did buy one PS exclusive "Ghosts of Tsushima" and it's amazing. The graphics are so good it's like playing a movie and it's in depth with lots to offer. You can also play your blu ray discs, PS4 titles, and run streaming apps like Netflix on this device. Well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Console
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Best Console/gaming Pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far one of the best consoles ever made,I own 2 gaming pc’s and the only reason I bought the PS5 is because GTA 6 will only be available for consoles on the release day SO no way I’m missing out that Lol, on the other hand if you can’t afford a gaming pc and you cannot wait until they release GTA 6 on PC then you should invest in the ps5 and play all the games and upcoming titles! At max Quality and high FPS Still working like a champ, no problemas at all, also the controllers is one of the best experiences ever, so immersive and nobody can’t compete with that. Cons: is the storage, you gonna have to invest on a 2TB SSD since the ps5 only comes with 800gb and games are heavy, so keep that in mind

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Love the console!!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My PlayStation 5 is my ultimate escape. The stunning graphics, lightning-fast load times, and immersive gameplay make every session unforgettable. Whether I’m exploring vast open worlds or battling online with friends, the PS5 delivers. The DualSense controller’s haptic feedback adds another level of realism—I love every moment with it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Overheating

    Rated 5 out of 5 stars

    Finally upgrading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally had the chance to upgrade from a ps4 pro that was struggling with everything. Wish I could have done this sooner, way worth it and just hassle free on speeds, noise and over heating issues the ps4 pro dealt with.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Fast System with An Amazing Controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What else can I really say...It's a PS5. I've been waiting to get one for 2 years and it's finally here. Yes, It's as big as I hoped it wouldn't be but the trade off is, now we are gaming on a futuristic system with futuristic performance. I use it with the stand vertically so yes, there appears to be a small space shuttle on my TV stand but a very nicely designed one. Okay now for the Dual Sense: It is just amazing all around. One way to describe the new L2/R2 buttons is, if you're driving a car on lets say GTA V; the feedback on the triggers resemble the resistance of pushing on a gas pedal or brake pedal. There are a few older games that have been upgraded to use the Dual Sense's enhanced triggers, but it doesn't feel the same as it does for the current-gen games that were created specifically for this technology. Nonetheless, Sony never fails to leave me in awe. If you can finally get one go ahead. You won't regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Next game graphics on ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is a great console. The graphics are insane and the load times are fast. But don't believe the hype of 800GB drive. I only downloaded 3 games and 2 disc games and I only have left like 80GB. I will get a 2GB extended drive. However, it's a good system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Graphics

    Rated 5 out of 5 stars

    PS5 finally on my hands!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is truly outstanding! The graphics are next-level impressive. For those who owned a PS4, some games seamlessly upgrade to their PS5 versions at no extra cost, showcasing a remarkable boost in visual quality. Picking up the PlayStation 5 was a breeze! Now over two years into its life cycle, the PS5 continues to grow in prominence, boasting an ever-expanding lineup of exclusive games and a suite of impressive accessories. Beyond offering 4K gaming, the PS5 showcases advanced haptic feedback, a lightning-fast SSD, and immersive 3D audio. These features collectively shape a gaming experience that truly heralds the era of next-gen — or, more accurately, the current-gen gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Console
    Cons mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    I Love It!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good loading times, slightly bulkier than previous Playstations but definitely worth it. The new controller capabilities are amazing. Storage is pretty small, but installing some more storage looks quick and painless!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Console on the Market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony PlayStation 5 Digital Edition has completely transformed my gaming experience. The sleek white design looks amazing, and the performance is outstanding — games load quickly, graphics are stunning, and gameplay is smooth thanks to the powerful hardware. I love the digital-only format; it’s perfect for me since I mostly download games. The user interface is intuitive, and the controller feels comfortable for long gaming sessions. Overall, this console delivers on every promise and is well worth the investment for any gamer. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics

    Rated 5 out of 5 stars

    PlayStation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "PlayStation is a true gateway to amazing realms of entertainment! An excellent library of games for all ages and tastes, stunning graphics, and captivating gameplay make this gaming device an indispensable companion for those seeking unforgettable adventures. I'm impressed by the variety of exclusive games available only on PlayStation, which deliver unique emotions and immerse you in fantastic worlds. The DualShock controller provides precise control and additional opportunities for interaction with games. PlayStation is not just a gaming console, it's a source of incredible fun and experiences. I recommend it to all gaming enthusiasts and anyone who wants to immerse themselves in the world of entertainment!"

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Graphics, Performance

    Rated 5 out of 5 stars

    Ps5 is fun

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device runs smoothly. I enjoy the quality and there is a lot of content. I feel that it is easier to find certain apps in the ps5. I love the design of the console. It is very sleek and modern.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the PS5. Way faster load times and gorgeous graphics. I do notice that the controller needs to be charged more often than the dual shock on the PS4. But I can live with that.

    I would recommend this to a friend