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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 14,674 reviews
  • Pros mentioned:
    Console, Graphics

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just snagged the PS5, and it’s a total game-changer. The graphics are insane, and the load times make my old console feel prehistoric. The new controller is wild – it’s like I can feel every move in my hands. Games? Let’s just say, I’m in gaming heaven. Only hitch is getting your hands on one – it’s like a quest in itself.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    PS5 Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment, great console. It’s such an improvement over my Playstation 4. Worth every penny, great visuals, great gameplay. Great console.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Battery life, Storage

    Rated 4 out of 5 stars

    Exactly what you expect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is exactly as advertised. Sleek, fast, and intuiitve. It succeeds on all of its promises and then some. The main issues are also apparent. Short controller battery life. Small storage space for games. Overall, a great way to get into next gen gaming!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Beautiful machine

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been nearly 3 years since purchase and it is still running smooth as butter. Graphics are an absolute brute! It is a daily multi hour play. Looking to buy another soon for our son!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Upgrade!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been great for the few months that Ive had it. Bought it since my ps4 stopped working completely. Ive been wanting to upgrade anyway. I would have not bought one if they didnt have the option of adding more storage without needing a external harddrive. With the games nowadays you need way more storage. Lots of perks and can see a big difference in overall performance.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    A Leap Into the Future of Gaming

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony PlayStation 5 Digital Edition Console is not just a step but a giant leap forward in the gaming world. The first thing that strikes you is its futuristic design, a sleek and elegant white tower that seems to blend the boundaries between technology and art. It's a centerpiece that catches the eye, making a statement in any gaming setup. Powering it up, the speed of the console is immediately noticeable. Games load almost instantaneously, thanks to the ultra-fast SSD. This is a game-changer, significantly reducing wait times and immersing you into your gaming world quicker than ever before. The digital-only aspect is a nod to the future of gaming. While it means you can't use physical discs, the convenience of downloading games directly to the console is undeniable. The PlayStation Store is easy to navigate, and I found myself exploring and purchasing games I might not have considered before. Graphic performance is where the PS5 Digital Edition truly shines. The level of detail in games is astounding, with 4K resolution bringing gaming worlds to life like never before. Coupled with the console's support for high frame rates, the visual fidelity and smoothness are simply unparalleled.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Graphics, Performance

    Rated 5 out of 5 stars

    love my ps5

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love my ps5, works great and games look great. easy to use and has good features

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 5 out of 5 stars

    Open box PS5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the last open box one and it was like it was brand new. Not scratch on it runs smoothly and thankfully doesn’t over heat!

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, came just as expected works perfectly, I bought this with a whole package of goodies such as a headset, controller stand, and PS5 Edge controller

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    PS5 disk version. Satisfied purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, I haven't had any issues with this console. The performance and graphics alone are a huge improvements from my old PS4 Pro. I'm finishing my campaign on Ghost of Tsushima and even though its a PS4 copy, the game looks even better on this console. I recommend upgrading the storage capacity as soon as possible. The games nowadays are bigger than their PS4 counterparts.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Love PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 is a gaming powerhouse, offering stunning 4K visuals, lightning-fast load times, and an innovative DualSense controller that immerses players like never before. With a diverse game library, a user-friendly interface, and future-proofing features, it's a must-have for gaming enthusiasts, delivering an unparalleled next-gen experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Literally what you need for gaming purposes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have my PS5 for a very long time and is totally worth it. I had pcs before and some of them were having a lot of updates, trouble connections or even all of the sudden a very big crash in terms of performance. And im talking brands such as HP Omen, Alienware and Asus. Those can be good at other stuff but if you truly want gaming. Just get the PS5. The only counterpart. The Joysticks control can easily stop working. Be mindful about it (even though you won't) just take the PS5 Pro Control

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    **PS5000**

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2023-2026 still running strong as day 1 in vertical position, don't skimp on disc model. Digital games did horizontal on the PSP GO...meh what could go wrong on a box with no resale equity. Controller must be made of Vibranium or Adamantium LOL cause I could have a short film on my controllers drop life! Keep up the good work Sony!!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Overheating

    Rated 5 out of 5 stars

    Thanks Sony!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good design. Owned it since 4 months and so far no overheating issue I was keep hearing about. Even though after hours of playing games. I put it on its side though, not vertically. Didn't want to take the risk. Graphics are good and connections are good. Control's battery life is really good too. If you enjoyed earlier models, you'll love this one!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Great PS5 !

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 console itself is a game-changer! Thank you, Best Buy, for offering this amazing gaming system. It takes my gaming experience to a whole new level of excitement. The sleek design and powerful performance make it a standout console. Best Buy, you've really outdone yourselves with the PS5. Thank you for enhancing my gaming experience!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with this ps5 at all. I have had it for awhile now and it still works good. Storage is horrible. I can only have 3 games installed without a backup hard drive.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Yes, It's all that

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a late adopter for the PS5 I thought I already knew what to expect. Was I wasn't expecting was the sheer joy of using the dual sense contoller. It truly is a masterpiece of engineering lending itself to the immersion of the game. The included game "Astro Bot" is a visual tour de force that showcases those features and more. While the PS5 does have a beast under its hood, most games can not have ray tracing on, aka "fidelity mode" and run at 4k 60fps, only a locked 4k 30fps. Thankfully many games do have visual options such as "Performance RT" which runs the games with Ray Tracing features on but at a dynamic resolution with variable fps up to 120fps. There is also a "performance mode" which runs the game at 4k, or near 4k with no RT shaders, running the game at a near constant 120fps. I normally use the "performance rt" mode which gives the best of both worlds. Coming from a PC with a 2070 Super GPU, I am very impressed with the the PS5. From the near instant resume play, simplicity of its user interface, and loads of games from its previous consoles, Sony has a grand slam with the PS5. However, it does come with a small storage capacity by today's game standard at only 825GB, but that can be upgraded to fit more games if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics

    Rated 5 out of 5 stars

    Ferrari of Consoles

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why did I wait so long to get this? Compared to my PS4, that sounds like a old bomber plane from WWII when playing Elden Ring, this console is quiet! Even with a 2017 LG 4k TV (60 hz refresh rate), the graphics look so rich and smooth! Backwards compatibility with most PS4 games and higher refresh rate locking has me wanting to replay my old library, but looking at the new titles lineup for PS5 has my heart racing!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Totally a Game-Changer Experience

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is an absolute game-changer. With a powerful hardware and lightning-fast load times make for an incredibly immersive gaming experience. The graphics are stunning, with vibrant colors and lifelike details. The DualSense controller adds a whole new level of immersion with its haptic feedback and adaptive triggers.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gaming console takes the experience to a whole new level. With state-of-the-art technology, stunning visuals, and innovative features, When I power it on, I can feel the power of the PS5. Its lightning-fast load times, breathtaking graphics in 4K and HDR, and seamless gameplay immerse you in a world of endless possibilities.

    I would recommend this to a friend