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Customer reviews

Rating 4.9 out of 5 stars with 14675 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 14,675 reviews
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    PlayStation 5

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best console I’ve ever had. Run quiet, smooth and have had no issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy cried

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my daughter and she was so excited she cried. She set it up instantly and raved about how much better it was compared to the 4.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Easy 5/5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this system is a huge upgrade from the PS4. The imagery is great, it’s fast, and the the UI on the menu somehow feels upgraded too! The controller is another vast improvement they greatly enhanced. It feels nice to hold even after playing hours on a game. My only downside, is that the PS5 runs pretty hot even when I give the console room to breathe. Not a huge gripe which is why I’m still giving it 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Loading speed

    Rated 5 out of 5 stars

    The perfect game console.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want the very best game console. Look no further. This is the cutting edge. The game load speed is awesome. The picture quality is enough to blow you away. The frame rate is truly perfect. This wont disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level, Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With good internet speeds, this runs amazing!! Easy to set up and start playing games. Sleak design and quiet operation.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Controller battery life

    Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product has a few better things than the PS4 like not having to turn it off or put it to sleep since it will automatically go to sleep if you shut off the tv, it just takes a few seconds so don’t give your toddler the tv remote. What can be improved is the lifespan of the PS5 controller since it runs out quicker than the PS4 controller in my experience.Looks very elegant too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Excellent Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot stress how much a appreciate that many of my ps4 games are able to be upgraded to the ps5 version for free or little cost as I have many. The thing is pretty sizable, it barely fit behind my tv. Plays very well but setup is going to take you some time. The storage to start off is enough for me with the few games I am starting off with but I am glad PS5 makes it very easy to increase storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My PS5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good console. I have an xbox 1 as well as Nintendo switch and Oculus but this is on another level when it comes to sounds, feel, and gameplay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A three year ordeal has finally come to an end.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 long years of never being able to get one at retail price, I can finally say that I am now the proud owner of a PS5. I have always been a Playstation fan ever since the original system came out, and I’m glad to continue the tradition today. I cannot wait to set up my PlayStation 5 and experience it for myself.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    It’s worth it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing design, quality and performance. A little big and heavy in my opinion

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    The best gaming console

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 is a gaming powerhouse that redefines the console experience. Boasting cutting-edge hardware, breathtaking graphics, and ultra-fast load times, it delivers an immersive gaming journey. The DualSense controller's haptic feedback and adaptive triggers enhance gameplay, making the PS5 a must-have for enthusiasts seeking next-gen gaming brilliance.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Birthday gift

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it ! We got it for him and it works great! The look it’s really nice too, I love the modern design and the color, he has enjoyed it for years now and it still works great

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Gaming Powerhouse!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony PlayStation 5 disc edition is an absolute game-changer! Its powerful performance, stunning graphics, and an incredible library of games make it a must-have for any gaming enthusiast. The fast load times and DualSense controller's haptic feedback add a new level of immersion to gaming. This console is a true masterpiece, and I couldn't be happier with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox user converting

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I grew up with a PS and PS2. At some point became an Xbox guy. But for years I always wanted to play a lot of the PS exclusive games and never did. I finally broke down and bought a PS5 to play The Last Of Us. They updated their controller to be much more pleasant and an easy transition from Xbox. The graphics are fantastic. The 4k blue-ray player is an awesome inclusion. I love it so much I want to rebuy games for PS just to play them with what I think are superior graphics. The only thing that I wish was better is the home media part of it. With my Xbox I could browse my computer and play movies on my tv over WiFi. I’m tech savvy and can’t figure out an easy way to do this with PS5. I have to put them on a thumb drive and plug into usb port. Not the end of the world, plays back great. But I hate spending the time loading the thumb drive, plugging it back in etc. Takes longer, transferring files.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Loading speed

    Rated 5 out of 5 stars

    PS5 digital

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 (PS5) by Sony is a true emblem of next-generation gaming, promising and delivering a transformative player experience. Right from the sleek, futuristic design to the interactive user interface, the PS5 exudes a modern and streamlined vibe.One of the groundbreaking features is the lightning-fast loading times thanks to its high-speed SSD. OutStanding!!!

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Noise level, Overall performance

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great game system. It is ultra fast, quiet, and looks amazing on my television.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Noise level, Overall performance

    Rated 5 out of 5 stars

    Pa5 Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good graphics, very quiet with quick speed, nice overall. Great system!

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Loading speed, Noise level

    Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great PS4 replacement. No waiting for games to load, quiet, and less heat.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance
    Cons mentioned:
    Controller battery life

    Rated 4 out of 5 stars

    Exactly what you expect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is exactly as advertised. Sleek, fast, and intuiitve. It succeeds on all of its promises and then some. The main issues are also apparent. Short controller battery life. Small storage space for games. Overall, a great way to get into next gen gaming!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PS5 Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment, great console. It’s such an improvement over my Playstation 4. Worth every penny, great visuals, great gameplay. Great console.

    I would recommend this to a friend