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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 14,674 reviews
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ps5 and it’s been a few years since I’ve owned this one, but the only two downsides are the storage space and the longevity of the controller. If you play multiple games which involves a lot of movement and button pressing, you may go through multiple controllers, but that’s why they created the pro controller to help with that. The storage capacity literally isn’t that bad, but isn’t the best as well. I maybe have 4 games on my console and the rest deleted to free up space just in case I decided to download one more game in the near future.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best console I've ever had! The performance is top-notch, and the graphics are stunning. Absolutely loving my PS5 experience!

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics, Speed

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it! amazing graphics awesome controller super fast

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Loads quickly. Runs smoothly and looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics

    Rated 5 out of 5 stars

    The best console

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I like about the PS5 is that it provides beautiful vivid graphics. The controller is slick and unique. Whenever I turn on my console, a good blue light turns on and it makes me like more and more this console. The gaming experience is smooth and at the moment it hasn’t lagged nor gotten frozen. I am happy with the purchase of this PlayStation!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Ps5 is working wonders

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new ps5. The graphics are amazing and I load into games much much faster! Sony did awesome on the ps5. I can't wait to see what other technology y'all come up with and see what's good in stores. Man I still can't believe how great the ps5 is! Thanks Best Buy! It really was my best buy here apart from any of the other Sony products I've bought here.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics, Speed

    Rated 5 out of 5 stars

    my ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great graphics and speed, great online play. easy to use controller

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Love my Ps5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thrilled with my PS5 purchase from Best Buy! The cutting-edge graphics, lightning-fast load times, and immersive gaming experience make it worth every penny. Seamless online play and a vast game library add to the excitement. Best Buy's swift delivery and excellent customer service sealed the deal. 5/5 stars!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    It's the Best Console!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs every game I play smoothly. I wanted to buy the ps5 to play the console exclusive games and I was not dissapointed. I would say this console is for anyone looking to play video games with smooth gameplay and performance. Overall Exceeded my expecations on every level. I highly recommend and look forward to continue playing on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation 5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this PlayStation 5 and I am loving it very much. The loading screens are very much faster than the PS4. The gameplay is sharper on the images and all the movement. I have not experienced any lag unless of course my internet connection is messing up. That would not be the fault of the PS5. All things considered this product is wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics

    Rated 5 out of 5 stars

    Sick console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ps5 is a cool and refreshing console; It’s innovation at it’s purest form. The console has a very clean and futuristic look to it that no other console can match. Owning a ps5 makes you feel like luxury with its new control and interface you really feel you got your money’s worth. The games look incredible and run smoothly even big games like COD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 has been amazing. The graphics are super sharp, the games run incredibly smooth, and the fast loading times make a huge difference. The console is quiet, even during long gaming sessions, and the controller feels really comfortable with great vibration and triggers. Everything looks and feels next-level. I’m honestly very happy with it and definitely recommend it to anyone thinking about upgrading.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    The Ultimate Gaming ExperiencE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is hands-down the best console for sports gaming enthusiasts. The graphics are stunning, with realistic visuals that make games like MLB The Show, Madden, and NBA 2K feel incredibly lifelike. The gameplay is smooth, and the fast loading times mean you’re in the action almost instantly. The DualSense controller is a game-changer—its haptic feedback and adaptive triggers make every pitch, tackle, or jump shot feel immersive and precise. If you love sports games, this console is a must-have. It’s worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Love it, tho an add'l internal SSD helps

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic speed and graphics. Very satisfied with the overall performance, though I did purchase an internal hard drive to expand the memory. The factory console hard drive seens a bit small when considering the larger sizes of a lot of the more popular titles.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Beyond expectations.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from the perspective of a PC gamer, sometimes you just want to sit on the couch and enjoy a quick COD lobby run, minecraft session or even the latest AAA title without dragging out your entire rig out into the living room, the PS5 delivers and then some, no compromise to performance mixed in with incredible graphics, I'm absolutely floored. 10/10 console.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Love my ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ps5! I’m new to gaming so to be honest I don’t really know much about the different gaming systems but from the research I did before purchasing, the ps5 is the best for overall gaming experience which is all I’m interested in using mine for. It’s quick, no glitches, smooth playing so far. Can’t wait to get better as I go

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics

    Rated 5 out of 5 stars

    My First PS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is nothing less than amazing! Very easy setup and so far the graphics are amazing and lifelike - similar to watching a movie. The controller is light, easy to hold and very responsive. This is the first gaming station that I have had since I was in my teens and I am thoroughly enjoying learning how to use it as well as watching others play.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    It's a great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge upgrade from PS4. Graphics and load times are noticably better. Now when I picked it up, the box had a hole in it which scared me as I thought it messed up the console but the packaging is sturdy which protects it from everything. Overall very satisfied with the system and would recommend getting the digital version if you only have digital games.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Can't Go Wrong With A PS5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console with power! Upgrading some of my PS4 games to their PS5 counterparts has been an exciting experience to see their graphical and performance improvements. Cyberpunk 2077 now runs like mint! And FINAL FANTASY VII Remake is gorgeous again. You can't go wrong getting a PS5 if you're itching for one.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    PS5 is amazing!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this console for months now and I love this! I have even bought the PSVR2 set that goes with this. I highly recommend if you are a PS gamer, to go with the PS5. Beautiful graphics and so fast. I use a capture card on my PC to stream from this console! Love it.

    I would recommend this to a friend