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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14674 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 14,674 reviews
  • Pros mentioned:
    Speed
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Upgrade time!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from PS4 and it was time. I know the PS5 has been out for a while. Its definitely faster and gane play if way better. The only downside is the storage capacity. Sony should have just made it a full Terabyte.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good upgrade from PS4 Pro

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded in my very loud PS4 Pro for the PS5. Best Buy had a deal where they were offering more money than I could get locally or selling it online. The biggest benefit I’ve liked about the PS5 is how quiet it is while still running games at a higher fidelity or higher frame rate. I finished Immortals Fenyx Rising on the PS5 and with 60fps, it was a much preferred way of playing than at 30fps. Combat and the whole game was just so much more fluid and reactive. The load times, even for most old games, are VASTLY improved. Fast travel in Immortals or Hogwarts Legacy is about 1-3 seconds vs up to a minute or more on the PS4 Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Great console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent console, worth the price for sure. Can play many titles including ps4 games.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Best Playstation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get one never look back. The graphics are so sweet on 4k tv is the best. I had ps4 I thought it was good but wow. It is a big unit biggest ps in size. Going to need room for it on a tv console or cabinet.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics

    Rated 5 out of 5 stars

    Amazing console to own

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly one of the best consoles to own. I like both xbox and PlayStation but i will say PlayStation out did themselves this time. Great graphics, smooth motion, dual sense controller is unique and great exclusives.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Finally!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally after all this time. Works perfectly and looks good. Plays well and boosts most ps4 games. Couldnt be happier minis the need for more storage, but is easily remedied with an m2 ssd stick.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Best System Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best and smoothest system I have ever used! Definitely worth the investment as a gamer! The graphics on this system are absolutely amazing! Game play is smooth, so glad I spent the money on this!

    I would recommend this to a friend
  • Pros mentioned:
    Console, Performance

    Rated 5 out of 5 stars

    An Incredible Gaming Experience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently picked up the PlayStation 5 from Best Buy, and it's been a game-changer. The performance is mind-blowing. The game library is impressive, and the DualSense controller adds a new level of immersion.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I were looking for something to use to have fun, and we heard about PS5 and we went to the store and we could found it, we are so happy, the product was really good it works really great and it was a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    PS5 for the WIN!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Console thus far! Got this for my fiancé after his XBox kept giving him random issues. I’ve owned my PS5 for a while so he obliged. He’s loving the graphics and performance a lot better!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were waiting to buy it for a while but it was 100% worth it. The graphics are great, the load time is wonderful & it just works a whole lot better than the ps4 or any other console.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Beautiful graphics

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graffics on this gaming system are amazing. I love how easy it is to play. The downside is the amount of storage and the length of time it takes to initially load the games onto the console but to me it is well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One reason why you should buy the Playstation 5 is because it will give you lots of enjoyment. On the Playstation 5 you are able to jump into specific missions, modes, and quests for the game you are playing. All you have to do is press the PS button which can take you to the control center where you can find the missions, quests, and more. If you are able to go to specific missions on your favorite game you are able to get better and get more rewards that you might not find if you played on Xbox or nintendo. For example, if you play madden you can earn more coins and packs so you can upgrade your team. On some other consoles you might miss these extra missions or announcements that can help upgrade your team to its fullest potential.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Ps5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact we can play remote play. Love the controller feeling!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked amazing and i would definitely buy another. Graphics are good for it being a console and there are many things that could possibly suite your interests. you get a lot of items to unbox upon purchase and when you start up a new ps5 you get to see the og startup ONLY ONCE when you first boot it up but it is a nice touch by playstation.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Great Consol

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ps 5. It’s great it’s fast it’s sleek. The controller had issues , but Best Buy took care of it asap plus with insurance can’t go wrong.also the storage is minimal

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed
    Best Buy Employee

    Rated 5 out of 5 stars

    Worth every penny

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video games have been my thing since i was little and man the loading speeds and everything is improved. Worth every penny on it, i’ve had it for two years and played almost everyday and it works smoothly

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worthy of the a wait

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a PS1,2,3 and 4 so it was pretty inevitable that I would get one of these. I waited because of the lack of availability and because there really wasn't a game I just had to play on it. When these became readily available at retail prices I was tempted but the arrival of VR2 made me pull the proverbial trigger right away. Out of the box I thoroughly enjoyed Astro's Playroom and am now playing GT 7, the Star Wars VR game and a couple of PS4 titles (TitanFall II and Diablo III). I am completely happy in general. The PS5 controller does not have great battery life but that might also be the games overusing the internal LEDs plus the (excellent) haptic behavior. It charges quickly at least. I had no problems setting it up or getting it to play the first game.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice addition to the sony line-up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product of the Sony line. First and foremost for me the model i bought had a disk-drive. It has some backward compatibility, placed ps4 into ps5, it copies game to harddrive and will play the ps4 game. my madden 21, etc and up had "free upgrades" to ps5 format, still requires disk of the ps4 game to play but it plays in the upgraded graphics. Not all of them did but thats another story. -love that the controllers have a headset jack, can watch netflix without disturbing others while they sleep and don't need a long cord or bluetooth for it. It has a slot for an upgrade for memory (m2-slot). I haven't to date had any performance issues.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Waited for ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not disappointed waiting till PS5 got back into stock. Same PS but way beter graphics. Just with they would make the games smaller to download and put a way bigger memory like 8TB standard.

    I would recommend this to a friend