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Customer reviews

Rating 4.9 out of 5 stars with 14675 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 14,675 reviews
  • Rated 5 out of 5 stars

    PlayStation 5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really was expecting less from it but it caught my eyes and pleased me well, my family loved this item and we all use this now as a family gathering device!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PS5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! Made the absolute perfect gift. It’s a MUST have.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Plays perfectly, though PC has more games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Played Spiderman 2, on OLED, looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    I Love It!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good loading times, slightly bulkier than previous Playstations but definitely worth it. The new controller capabilities are amazing. Storage is pretty small, but installing some more storage looks quick and painless!

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Why PlayStation is the best

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the PlayStation is the best console I had a Xbox series x and the PlayStation is so much better it is faster better graphics a better system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact we can play remote play. Love the controller feeling!!

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Best console so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift for my boyfriend and all I can say is he absolutely loved it! He owns a ps4 and he emphasized the short loading times, graphics and control features on this new ps5!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pa5 solos

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an amazing game absolutely the best console I love it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Oldies but goldies. That still work great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PS5 finally on my hands!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is truly outstanding! The graphics are next-level impressive. For those who owned a PS4, some games seamlessly upgrade to their PS5 versions at no extra cost, showcasing a remarkable boost in visual quality. Picking up the PlayStation 5 was a breeze! Now over two years into its life cycle, the PS5 continues to grow in prominence, boasting an ever-expanding lineup of exclusive games and a suite of impressive accessories. Beyond offering 4K gaming, the PS5 showcases advanced haptic feedback, a lightning-fast SSD, and immersive 3D audio. These features collectively shape a gaming experience that truly heralds the era of next-gen — or, more accurately, the current-gen gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice addition to the sony line-up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product of the Sony line. First and foremost for me the model i bought had a disk-drive. It has some backward compatibility, placed ps4 into ps5, it copies game to harddrive and will play the ps4 game. my madden 21, etc and up had "free upgrades" to ps5 format, still requires disk of the ps4 game to play but it plays in the upgraded graphics. Not all of them did but thats another story. -love that the controllers have a headset jack, can watch netflix without disturbing others while they sleep and don't need a long cord or bluetooth for it. It has a slot for an upgrade for memory (m2-slot). I haven't to date had any performance issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One reason why you should buy the Playstation 5 is because it will give you lots of enjoyment. On the Playstation 5 you are able to jump into specific missions, modes, and quests for the game you are playing. All you have to do is press the PS button which can take you to the control center where you can find the missions, quests, and more. If you are able to go to specific missions on your favorite game you are able to get better and get more rewards that you might not find if you played on Xbox or nintendo. For example, if you play madden you can earn more coins and packs so you can upgrade your team. On some other consoles you might miss these extra missions or announcements that can help upgrade your team to its fullest potential.

    I would recommend this to a friend
  • Cons mentioned:
    Controller battery life

    Rated 5 out of 5 stars

    Worthy of the a wait

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a PS1,2,3 and 4 so it was pretty inevitable that I would get one of these. I waited because of the lack of availability and because there really wasn't a game I just had to play on it. When these became readily available at retail prices I was tempted but the arrival of VR2 made me pull the proverbial trigger right away. Out of the box I thoroughly enjoyed Astro's Playroom and am now playing GT 7, the Star Wars VR game and a couple of PS4 titles (TitanFall II and Diablo III). I am completely happy in general. The PS5 controller does not have great battery life but that might also be the games overusing the internal LEDs plus the (excellent) haptic behavior. It charges quickly at least. I had no problems setting it up or getting it to play the first game.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    SPEEDY,SHARP, ALL SMILES

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ease to purchase it was fantastic. It was ready a few minutes after i placed the order. The console was better than i imagined after unboxing. Speedy processor, super quiet console. It is rather inconveniently large.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    PS5 Rocks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is a lot bigger than the 3 or 4 and it has more connectors also. Once I got used to the Home Screen getting around was a breeze. I haven’t compared them side by side but the games on the PS5 look a lot better with better graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Overall performance

    Rated 5 out of 5 stars

    Fantastic, Just in Time for Final Fantasy XVI

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation 5 manages to balance out performance, power and innovation with fantastic exclusives that define their genres. The system has something for everyone and there is a new notable exclusive coming out every 3-4 months or more. Fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Worth every penny

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video games have been my thing since i was little and man the loading speeds and everything is improved. Worth every penny on it, i’ve had it for two years and played almost everyday and it works smoothly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great next gen console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haptic feedback is so cool. A huge leap forward with Ray tracing. Playing at 60 frames per second has never been more satisfying. It’s a hulk of a console weighing about 16 pounds. It will be interesting to see what the slim version looks like.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Play station

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my ps5 3 years ago and it’s still performing well, I use it everyday wether it’s gaming or entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PlayStation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "PlayStation is a true gateway to amazing realms of entertainment! An excellent library of games for all ages and tastes, stunning graphics, and captivating gameplay make this gaming device an indispensable companion for those seeking unforgettable adventures. I'm impressed by the variety of exclusive games available only on PlayStation, which deliver unique emotions and immerse you in fantastic worlds. The DualShock controller provides precise control and additional opportunities for interaction with games. PlayStation is not just a gaming console, it's a source of incredible fun and experiences. I recommend it to all gaming enthusiasts and anyone who wants to immerse themselves in the world of entertainment!"

    I would recommend this to a friend