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Customer reviews

Rating 4.9 out of 5 stars with 14675 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 14,675 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied with my PS5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. No faults whatsoever and excellent service upon delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Happy I finally found one!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that I can play all my PS4 games on it and upgrade a couple others. The loading times are incredible and visuals are amazing. With a huge backlog of games available the PS5 is the ultimate entertainment machine

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Playstation 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. Exactly what i expected it to be. No complaints here.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was very happy with his new PS5! Really great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps5 open box

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good I bought open box and was amazing everything was there and worked great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Loving it!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves the quality and the performance of the gaming system!

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Best Console Ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been waiting since before it was announced to get my hands on one and when i finally got to walk into Best Buy and get one, i was in heaven. This system is amazing. Love how fast it is and the graphics are so clear

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    New PS5 Owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so pleased with my PS5, it is much faster than my PS4. The only thing I’d complain about is the storage. I’m going to have to get an external hard drive to store everything.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Good console

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is good, high-quality gaming console that, while it may not have a lot of exclusives, is sleek and a great way to play many modern and older games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Playstation 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent, my son love to play all his games in this console

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Worth it!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing console, moving from ps4 it has completely changed gaming for me. Super smooth UI, insanely fast load times, revolutionary controller that completely captivates.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Loading speed

    Rated 5 out of 5 stars

    Ps5 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really fast and smart console, I love the graphics and game play it has. I like that I can talk to other players in the game with the controller instead of having to connect a mic in

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Overall performance

    Rated 5 out of 5 stars

    Ps5 is an outstanding tech

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ps5 is such a great console with amazing games to play very fast as well. I love my Ps5. Just wanna say thanks the Best Buy staff for taking care of me right away to get this console! ^^

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation 5 for the Win!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to the present next-gen consoles, the PlayStation 5 is definitely the way to go, at least in my opinion. It's quick to set up and get down to the business of playing without much hassle. Something of note is that the expanded memory chips for the PS5 are way cheaper than those for other consoles. So when the opportunity presented itself, I was also able to grab and upgrade the internal memory with relative ease, given the growing need to expand the hard-drive capacity to have more than a few games on the console at any one time. With that, I could transfer over some older games and update them considerable quick. Overall the system is very responsive and meets my gaming needs.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Perfect gift for gamer husband.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a graduation gift for my husband. He has other consoles but this has got to be his favorite one. Graphics , and specifications, down to the look are excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    The best gaming console

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "The PS5 Disc Edition is a gaming powerhouse! Lightning-fast, stunning graphics, and a sleek design make it a must-have for any gamer."

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    PlayStation just keeps getting better.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had every interaction of PlayStation that has ever existed, the 5 is fast, crisp, and looks great too. The controllers are comfortable, stylish, and responsive. No complaints about this system.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    We game, we stream, plenty of memory

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the PS5 with the disc drive. We even purchased Best Buy’s internal memory cards to boost the console to 4TB. Very easy to install. It’s fast!

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Overall performance

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came early and I had no issues with the employee he gave me a bag and had great customer service. The PlayStation 5 is very good it has great games and has features that the ps4 doesn’t.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Gaming made perfect.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure what to say about the PS5 that hasn’t already been reviewed. I will say if you are still playing a PS4, it’s time to upgrade. Everything is so much faster and better!

    I would recommend this to a friend