Customer Ratings & Reviews

Great product! I absolutely love this console it works amazing and Best Buy had amazing customer service

After playing through Miles Morales, I must say the PS5 is fantastic. I think I the killer feature in this generation is the absurdly fast load times. They are next to nothing compared to last gen hardware. The other big improvement is the controller. I’ve never been a huge fan of Sony’s layout and design, and preferred Microsoft’s take more. However this time I’m loving how the new controller fits in my hand. If you can snag one of these consoles don’t hesitate.

It's simply the best, fast downloads, easy to use, controller is hype. Love it

Best gaming console I’ve ever owned. Was glad to be able to get me one. BB is one of the few stores that allows non bundles. This one I was able to avoid having to subscribe to TT. The haptic feedback on the controllers gives an immersed feel for the games and actions being carried out during gameplay. So far all the games that I’ve got for the console are amazing stories, graphics, & experience

Bad Crashes in games like Miles Morales UI is worse than the PS4 External storage for PS4 games is very buggy It's big and ugly Limited storage space Good The games look great The controller feels great The PS5 needs a lot of work to live up to the PS4.

Great console, but you definitely need to add more space with an SSD if you really want a lot of games.

Best console of all time. You will not regret it at all.

The PS5 speaks for itself. Can't go wrong using this product, and add the warranty just in case too.

It is a giant pain to get your hands on one of these. There should be a better system of how Best Buy releases them. I’m not terribly impressed with the PS5 versus my PS4. to be honest same thing just new. This system is huge and very heavy. I enjoy the details on the controller though. Is it worth it? Not sure. With the difficulty of getting a PS5, doesn’t seem like it’s too necessary because most people will stick with a ps4.

Awesome next gen console!!! Love the feel of the new controller and fresh new tech in the controller. It’s so immersive to play a game. I hope we get a PlayStation 6 with even more innovation. Unlike Xbox who just recycles the same product oh and I have always owned Xbox for those of u out there. Sonys design and features killed it. Xbox is fitting with there box and old controller invest in PS5!!!

Bought this to move up to the next generation, after owning a PS3 and PS4. So far, all of my PS4 games seem to work just fine with it. The new controller capabilities are pretty neat, though it seems to need charging more often. The HDMI connection works fine (I don't even have 4K yet) through a ZettaGuard 5x1 HDMI switch and my Denon receiver to my TV purchased in 2019. I just wish the PS5 was not quite so big.

It's an excellent machine. It is big, but I was able to fit it in my furniture when I put it horizontally. Do look at the manual to understand how to put the base properly, as it can be a little tricky; and if you lie the machine horizontally make sure that the base is properly adjusted since it doesn't use the screw, if you move the machine it can come. The control is great, although it is a bit heavier than before but I found that comfortable to the grasp.

This is a great step from the ps4. Ray tracing/ 60+fps for $500 is a huge improvement for consoles. I have pc but purchases this for mainly PS exclusives. Goes great with a high refresh rate tv. Not a huge fan of the design but i dont look at the console while playing anyways. Loading time is instant and the new dualsense controller is unlike anything else on the market. If you can find one, its worth the hype

I love my PS5. The new controllers are amazing. Lots of great games available for it.

Great console, very powerful. Control is one of the best ever. Good user interface. The console is very quiet.

Amazing console. Ghost of Tsushima is beautiful. I also have an RTX 3090FE, this is no where near as powerful, and neither is the new Xbox. Don’t be deceived, but understand what this truly is. It is a true generational leap from last gen consoles. It is a wonderful gaming experience. The new controller feels great. The PS5 is huge, but it is not an eyesore. When I want to play an exclusive or game from the couch, it fills that role beautifully.

The UI is not as friendly as the PS4. The controller takes some getting used to especially when it comes to voice chat which now comes through the controller. (Hopefully this will change cause it's barely audible) And finally background themes are gone for advertising. All that being said, it was still worth the wait, price and trouble of getting it. The graphics are amazing. The improvement on load times alone is worth it. Would go through it all again.

PS5 design look great and feel smooth on panels.. controller feel great and amazing.. wow it is faster loading

Massive upgrade from last gen you can immediately tell the difference, definitely worth it

First off, apologies to my fellow journeymen who are searching high and low. Keep trying... Best Buy seemed to be better planned with separated waves, so if you miss it the first go, wait and try again within the same hour or so (and beyond). P.s. use an app that alerts you of stock. Anyways... It's way bigger than I expected haha Be ready to find some a little extra space (bigger than your Ps4s). Transfer from PS4 is smooth and easy - just need to have wifi / lan ready. Had to do some extra research to find a monitor that would allow me to take advantage of the 120fps and the fake 4k 60hz. I hope they come up with the 1440p update so I can take advantage of the 1440p 120hz like the XBox. According to news the Sony dude said they would consider updating if there's enough interest from their customers (so make sure to find ways to let Sony know). Anyways, I opted for the 1440p 120hz monitor (won't say the brand) but let's just say it will be a mid range investment and eventually when our TV needs an upgrade I'll look at the LG CX or perhaps if the Sony X900s keep their promise with their VRR tech jump there. I've played through all my Ps4 games and seeing the difference. There's a little bit of fiddling to do with my new monitor at the 120fps and the different screen settings. Still unsure if it's more adjusting to do or if it's the monitor's capacity. Either way, at 120fps 1080 feels smooth i.e. Destiny 2. Look forward to trying COD and other 120fps games. That is all. I'm still weighing if my monitor (LG 27GN800-b) is worth keeping or changing. It's my first time having a 144hz gaming monitor I don't know how to set it up properly and what to expect so hard to say. Anyone else tried the LG 27GN800-b pair?