Customer Ratings & Reviews

This console marks the 9th generation of consoles and I have to say I am quite pleased with the jump in performance over the playstation 4. The ultra-fast SSD presents as a treat when it comes to using the user interface. Playstation 4 games have never played better, and the new technology inside of the DualSense adds another element of emersion while playing video games. This is an impressive piece of hardware for its price. However, I must say the analog sticks of my controller started to drift after only 2 weeks of use. Considering how Sony is currently facing a lawsuit for this, I am displeased to still come across this issue. Another issue I wish they would address is retrieving data from the playstation cloud without playstation plus. If I can own playstation plus on a single account and share online benefits with multiple accounts on the system, I would like to be able to access my cloud storage on those other accounts as well.

I love the new system and would recommend it to anyone. I have had everything playstation made and am happy to have this one too. The controller is fantastic as you have surely read in reviews elsewhere, the operating system is seamless, and the games are slowly but surely coming out. My only complaints are 1) a lack of backwards compatibility and 2) a lack of expandable storage at the time of writing this.

It's awesome. Super fast load times, great graphics, controller is amazing. Highly recommend.

Plays amazing! Runs efficiently and great. Very happy with the purchase.

Yes their are not a ton of games currently, but extremely excited to finally pick one of these up. Super quick to load games. Look awesome on my Sony 4k and the dualsense is beyond impressive with the haptic feedback and adaptive triggers makes it a game changer. 2022 has quite a few exclusives rolling out and can’t wait to see the full potential of this awesome console!

This is the first time that I have pre-ordered my PS. I skipped the PS4 pro and have had the ps4 for about 6 years. Going from the PS4 to 5, the load time is ridiculous and downloading speed is really fast!!! The heptic feedback is something else. It immerses you in the game. To me, the controller makes this next gen! I can not wait until I get a next gen TV with 2.1 HDMI to get the max out of my PS5. I have no regrets!!

Great performance and quality from Sony as usual! I recently purchased the digital edition for the kids!

I finally got lucky enough to find and purchase the elusive PS5. Aside from it being the size of a studio apartment, I’m having a lot of fun playing PlayStation exclusives e.g. Spider-Man (Miles Morales), Demon Souls, and Godfall. If you can find one, I’d recommend buying it.

Runs well and quite best release so far. only real down side is price and its huge!

I love my ps5. The haptic feed back on the controller is insane for the game it comes with “Astros playroom”. The ps4 claimed it was 60 fps but the Ps5 feels like it’s actually 60fps instead of 30. It’s buttery smooth and the graphics are great. I never mess with the HDR tho cuz it always makes my screen look bad so I turn that off. User interface is dope and the console itself is silent besides when it’s reading disks

Extraordinarily happy with Best Buy's release process. Was able to quickly and easily make it through queue (back in January) without having to spam "Add to Cart" or "Checkout" overly aggressively. Kudos to a user-friendly process. System itself has been exceptional, especially when compared with the 500-GB launch PS4 I had been using. PS4 games (e.g. Ghosts of Tsushima, which has has been patched/optimized for next-gen) were massively improved. My experience with "true" PS5 games has been limited, but 2k21 and a few others have shown potential. Also, don't sleep on the preinstalled Astrobot. Final thoughts: the system itself has been relatively quiet, the cooling fans have kicked on a few times, but are not very noticable. The white aesthetic isn't particularly appealing, but you'll get used to it after seeing this MASSIVE object in your entertainment center enough times. The "copying" of games/updates is slightly improved from PS4, but is still frustratingly slow. The internal SSD is way too small, for now it's best to have at least a 2+TB (I'd recommend 4+TB) external HDD to store games, then transfer those you're looking to play to internal PS5 SSD (PS5 games can now be stored on external HDD, but can only be played on internal SSD). Controller is a huge improvement over Dualshock 4 (still a shame there's an idiotic "Share" button). User interface could use some tweaking ("Game Hub" isn't organized very well), but response of menus is vastly superior to PS4.

I'm very happy. Graphics are amazing! I use my ps5 almost every day. Mainly play COD

Great load times and amazing controller. Very clean graphics and can’t wait for more games.

Great ps5 lovely graphic amazing speed and love the controller

Well worth the upgrade. Sony did really good with this one.

Great product works like new after 2 years never had any problems

Love this system, easy to use and super fast. Compared to the ps4 this is sooo much better

Got this for Christmas for my 18-year-old it was truly a surprise for him the graphic is amazing it was worth the hassle on the internet trying to cop this. Not to mention the controller is out of this world. Best Buy has always been my number one store to purchase my electronics from and will always be my number one store to purchase electronic. 10 stars for best buy always coming through for my electronic needs.

There was plenty of hype surrounding the release and it hasn't disappointed. While it takes up a serious amount of room (pictures don't usually do it justice, it's huge), it runs at a whisper compared to my old PS4. Gameplay is smooth and the controller is familiar, yet feels like an improvement over the last. Just be sure that your viewing device is capable of displaying what this machine is capable of.

Works great. I love it. Lot could have more storage but otherwise great!