Customer Ratings & Reviews

So lucky to get this product at launch and with local store pick up too! What can I say about the PS5 that hasn't already been said? Great machine and I love the controller. The size could be smaller, as I had a hard time finding a place to store it, but other than that, it's a great next-gen console!

Great system. Amazing graphics and good selection of games. 4k gaming never looked this good and 60/120fps never looked so smooth. Invest in a name for more storage as the 825gb is not enough. Some games are over 100gbs. But overall a great system and Sony has done it again.

Totally worth the effort of getting one at retail. I don't need to explain the amazingness of a PS5 to most people; it's a freaking PS5. If you're looking to buy one then, the yes: buy one. Don't sit on the fence. Also, Sony offers some amazing sweeteners for PSPlus members once you set up the console. Just be prepared to fill up that scant 600 GB HD in a couple hours if you already have an extensive gaming library. Hopefully, they unlock the second internal SSD slot soon (it's supposed to be due sometime this year). That said, Best Buy was able to make purchase and pick up entirely lovely. Once I made it through the queue and entered the code texted to me, it was a breeze. I also swear by Best Buy's support plans; they have provided wonderful service in the past. Yes, it was months on Reddit, Twitter, and HotStock to finally get my hands on a PS5, but I have no regrets. If you're still looking, good luck. You will get there and and the win is sweet.

Next gen is here. Pros- Runs pretty quiet. Great visuals. Sound (especially with headsets) and haptic feedback really is as good as they say. Solid library, with more to come. Cons- It friggin huge, plan accordingly. The kickass haptic feedback on the controller murders the battery.

What is there to say that hasnt been said about this? Its fast, graphics are next gen, and the exclusives are well worth the price of entry. Plus all your favorite ps4 games look even better and loading times are practically non existent. If you can find one at retail, take the jump.

I have been very fortunate enough to get my hands on one, and have to say, I love the system. Initially the aesthetics of the system wasn't my thing, but it definitely grew on me. The controller is really hefty and has some really interesting features. Since the systems are hard to get, I can confidently say while the console is really amazing, don't worry too much about missing out on titles too much. Most games are released both on the ps4, and ps5, and there are not many PS5 exclusive titles yet. However, I cannot complain how I can play games at a beautiful 4K resolutions (or at least 1440p etc.), and great frame rate. Alot of PS4 games with backwards compatibility have improved features as well. I really hope more people can experience this awesome console, but honestly since the games are not rolling out yet that are exclusives, no need to worry too much as of now.

Good console, bad release method, still some wrinkles that need to be ironed out for both Digital + Disk versions. Pros: True 4k 120 hz (Even on 4k mode for some games) Super Fast M2 SSD Cons: 800 Gb out the box Not many Launch Exclusives (still a better lineup than xbox's) No 1440p for games (yet)

Good console, bad release method, still some wrinkles that need to be ironed out for both Digital + Disk versions. Pros: True 4k 120 hz (Even on 4k mode for some games) Super Fast M2 SSD Cons: 800 Gb out the box Not many Launch Exclusives (still a better lineup than xbox's) No 1440p for games (yet)

Best gaming system. Excellent graphics. Kids love it.

As a huge PlayStation person I’ve put countless hours into my ps4. I didn’t think the ps5 could top it but it has made everything better. From the menus to the controller, everything is quicker and more enjoyable. The current exclusives are great. Plus it plays ps4 games too and makes them run faster.

Gifted to my little brother. He loves it but my only complaint is there isn’t enough space for how large some games are like COD. But I guess this issue is also faced on disc versions since all games pretty much are saved to the system anyway. Either way, awesome graphics and gameplay

Such a fun system. Graphics are unbelievable, game download times are lightning fast, and load times are fast as well. Well worth the money when they become available. No issues with overheating either. I know some people have mentioned that as a potential issue. Haven't had that issue at all.

My husband has been playing this since Santa dropped it off at home and I couldn’t be any more happy that I am left alone. :) No, the graphics are amazing and the remote is so neat! My five year old plays as well and it’s easy for him to control. It’s fun. We all love it! No issues with it at all.

This is it! Finally the feel of playing a cartridge based system no more loading... This controller has changed the game completely. With its tension activated triggers and the hyperfeedback what a way to immerse you into the game even more. All this and a 4k Blueray player. SONY HAS DONE IT AGAIN!!!

I highly suggest that you get an NVMe SSD to install in the storage bay. At least get 1TB of extra storage as even though it’s a disc version, it extracts/downloads MANY Gigabytes to play a single game. Don’t forget a heatsink for the SSD if considering.

Great upgrade from first day PS4. Good frames, quiet operation and about twice as fast loading/updating time. Only downside right now is that there isn’t any PS5 games to play, so have been playing exclusively PS4 games. No rush to upgrade unless you want 30 more frames in your PS4 games.

This is my first console in a long time, being mostly a PC gamer. I got this because Sony has great first-party exclusive games. Its graphics capability rival current top-end gaming PCs for now, and the SSD is just as promised. Games load nearly instantly. I am eager to finally try Ghost of Tsushima.

What needs to be said?! I have been so impressed so far and am only playing my second AAA title. Miles Morales was a BLAST and AC Valhalla has been a joy so far. The Dualsense controller is a game changer, the UI has been upgraded, and the speed of this beast is amazing. Cannot wait for future games!

Best system out currently. Very satisfied 2 years later

Quick disclaimer: This is the product of the year. The PS5 is all of the hype and then some. It is an absolutely amazing console and is 100% worth the buy. The problem is Best Buy. I’m not going to drive down the ratings by giving one star to the ps5. It is a 5 star product for sure. The problem I have is of the utter ineptitude of Best Buy. It’s not just the fact that they finally got it to me a week late, that’s nothing. It’s the fact that we had to spend 16 hours on the phone dealing with Best Buy trying to find out what the heck (can’t use swear words because Best Buy is soft) was happening. So many agents expedited it and gave me days of when to expect it. The days came and went, nothing. We called corporate and had a case filed and nothing happened from that. Then we come to find out that it had been sitting in the store since Black Friday and hadn’t been prepared. We call the store and we get two people yelling at their kids and listening to rap music. We threaten to call up to their boss and those people actually have the audacity to hand up the phone, after we were on for seven minutes saying hello and asking for their help. Everyday I would wake up angry because I didn’t know if my hard earned money and time would be wasted by the most I’ll prepared and dumbest companies I’ve ever dealt with. Corporate was saying one thing, the store was saying another. Finally we had enough. We called the store one more time: “we have had enough with you guys and your extremely stupid ways. Get you, corporate and me in a 3 way call to figure this out or. Get us the ps5 that has been sitting in your store for a week in the next two days. We hung up and called corporate again. They had to change the pickup date to that day and that was all further they could do. That night it was finally ready. We waited an hour and a half in line to pick it up just to be told there was an error in the system and they had to cancel the order. But at least we were able to buy it again from the front desk. PLEASE DONT BUY THIS FROM BEST BUY AND GIVE THESE INEPT PEOPLE YOUR MONEY.