Customer Ratings & Reviews

I bought the ps5 and plug it in and it won't turn on ,new out of the box ,had to return it after all the hard time i had to get one.

I am not a Totaltech fan, as it is predatatory, but the system is great!

The customer service was excellent, the console I got turned out to be defective I’m still waiting for a replacement in the exchange process.

After a couple of weeks, the right button of the dual sensor controller is very weak. It was good at first, but it is weak now and delayed.

original console bricked after 4 days had to send it in for repair but system overall is fire fasure. jus gotta watch for technical issues.

Good console but you have to buy the protection plan. It has known issues and Sony will not cover them. I’ve never had a console in 20 years fail within 18 months. The cost from Sony is a flare rate of $230 plus your taxes. Absolutely crazy for such a new console.

Love the system but did not come with the extra game like it said it would so we paid more than what we should have just for the system

I would definitely recommend buying the disk version for an extra $100. I had to many titles that needed the disc to work from Ps4

It bricked after a year and a half :( just randomly turned off and that was it

Did have an issue with freezing up and had to do a factory reset. Took to geek squad who was very knowledgeable.

Game and accessories cost too much and the disc version is a much better value.

I think it’s over rated. Need more time to do my research.

Needs to be in stock at the store stop the online only

Wasnt hard to get it but im glad i got an extra controller because when i opened the box it didnt have one in it.

After almost 4 years of owning my PS5, it’s safe for me to say that I am in love with the console and the massive library of games it offers. From games like God of War Ragnarök and Final Fantasy VII: Rebirth to other games like Helldivers 2 and Fortnite each of these games run near flawlessly and look stunning as well. My only gripe is the amount of on board storage after filling setting up the console is too small and an expandable SSD is almost necessary in my opinion.

Every time I boot up the PS5, a new problem occurs. It is clear that the product was released before it was fully tested.

Controller stopped working right at 2 months. Had to buy $70 replacement.

New controller is nice but its just too big and doesn't look all that great, other than that it works as advertised.

Its ok but don't see why its high demanded still can't tell its next gen and its louder than the xbox series xis quiet

The system itself is amazing. Unfortunately, my PS5 controller developed drift shortly after purchase.