Customer Ratings & Reviews

Boy, was this hard to get! The effort was worth it, this was the perfect Christmas gift and has been great. Great product, one of the few times I've really seen a difference between an old and new model.

It’s great. It is best console yet. The dual shock controller is a game changer. You have to play the game Astros playroom that comes with the system to see just how awesome this controller can be.

Hadn’t even tried to buy one over the holidays and this was my first serious attempt. It took until the last minute but I scored my console. They even got it to me two days early can’t complain...

Great system, but sadly this gen of games isn’t much different from the ps4 era.

Sony hit another one out of the park. It has improved upon the PS4 with a great new console and fantastic new controllers. Sony once again shows why its the king of consoles with this fantastic release.

I grew up playing playstation. I buy through all the consoles. I love how fast PS5 is and I love playing the games. The resolution is awesome and the console itself is massive.

LOVE IT....Sony definitely didn’t disappoint on the new PS5 console! It is so worth the wait & the new graphics are amazing! Can’t wait for more games to be released for this system. Total upgrade!

worth it if you can get it. I really appreciate the no load times in ps5 games. Also has a disc so I can play my ps4 games. my external hdd for my ps4 also works with it seamlessly.

I noticed a huge difference since I had PS4 previously. The image is beautiful in 4K and the 60fps is amazing, every movement is so smooth. Big thanks to BestBuy! The order process was very easy and there were no problems at all. No bots either thanks to 2-step verification. I picked it up 2-3 days after placing my order. Employees on the BB chat, as well as the store pickup employees, were so friendly and respectable. Answered all my questions and even helped me to change my store pickup location. I tried ordering PS5 since it came out and the first time I tried BestBuy it worked right away. I am very pleased with the customer service I was provided and will continue purchasing from BestBuy in the future.

Fantastic console, PlayStation has outdone themselves with this one, very fortunate to get one so close to launch. Controller is the best I’ve ever used, and the console is extremely fast, 4K is excellent.

great new console . the new controller is incredible with haptic feedback. When you get this system, give the included astrobot game a fair chance. Really shows off what the controller is capable of

So far excellent console at least spec wise. The downsides Ive noticed are: Communicating with people via the built in mic in the controller is a pain due to a bug that makes game volume very low when doing so. Connecting a 3rd party headset is somewhat tedious depending on the headset. The console itself is extremely bulky for todays standards and isnt always easy to locate due to that size. Good luck acquiring a PS5 before 2022. Otherwise a very good console.

The next level in playstation gaming does not disapoint. Graphics and load time are well improved to call this a next gen console. Would love it if it came in all black like previous consoles though

I mean its a PS5, enough said. This is quite the machine, really puts a lot of computers to shame. I am so happy with the Total Tech membership I was able to secure one of these.

Loving the service Bestbuy gave. Fast and easy pick up, you just sit inside of the car and they would bring it out to you. As for the console, the system really felt quickly compared to the old one.

Got our PS5 slightly more than a year ago and it gets mileage from my daughters as well as myself! Never lacking for games, whether it’s new, digital remakes or upgrades or ported over from our PS4 collection. Looking to try and snag a second unit for my bedroom to replace my aging PS4. Added the Samsung 980 PRO, 2TB SSD to it and now it has that much room to store games. Works fine with my WD made for Playstation external 4TB HD for my PS4 games. We are happily content and with Horozon Forbidden West and GT7 coming out in less than two months plus God of War Ragnarok sometime in the future, my free time is stretched!

Awesome it is the new generation who deals with disc nowadays? The graphics in here are of the upper echelon of gaming i don't know how they will to this in the years to come

Awesome gaming system if you’re able to acquire. Ease of pickup at the local Best Buy after online purchase was amazingly easy. And the system itself 5* hands down best system currently.

AWESOME CHRISTMAS GIFT. OF COURSE ORDER WAS HARD TO GET BUT IT WAS WORTH IT. EVEN THOUGH THE ITEM WAS HARD TO GET IT FELT GOOD GOING THROUGH THE PROCESS OF GETTING THE PS5. PERFECT GIFT FOR MY HUSBAND!

Awesome. Best console I have ever owned, and I either own or have owned every console made including the new Xbox series X. Haptics in the controller are top notch.