Customer Ratings & Reviews

Super happy with my purchase, first time having a ps5 pro and the experience is good so far

so good！so good！so good！so good！so good！so good！so good！

I ordered this as an open box item that was supposed to be in excellent condition. It arrived in the original box but was very dirty, even the charging box was disgusting. There was a deep dent on the bottom and the laptop screen had dried gunk on it. After purchasing i realized that the exact same laptop on the samsung website brand new was the same price i bought it as. I took it to the closest store and they agreed that it was unacceptable to be sold in as excellent condition and said that they dont keep these in stock so i could return it and repurchase it online, but it may not be available. They said since it was one dent it they would consider it good condition and offered to take $40 off if i decided to keep it as is. I feel like this wasn't an ideal resolution but reluctantly agreed so i wouldnt have to go through the hassle of returning and repurchasing as they assured me the damage was only cosmetic. The laptop itself is great and everything i hoped it would be. The pen doesnt need to charge and has a magnetic spot on the back of the laptop to attach to. It does say the webcam doesnt support facial recognition unlock but it does have a fingerprint/powerbutton which is nice. I am glad that the store tried to resolve the issue to the best of their ability but the laptop i recieved was not in excellent or even good condition in my opinion. I dont think the charging cord i received was the original one either as it was a slow charging cord and a cheaper one i had from amazon worked better. The website says an excellent condition item is supposed to come with all the original accessories. I would not purchase another open box item grom bestbuy no matter what condition it supposedly is in because the standards are non existent and the condition of the item i received really killed my excitement for the laptop. I would however purchase a samsung laptop like this again.

Love this. My kid has lots of fun playing. We signed up for the membership so there are a lot of free games and movies.

Finally got a ps5 pro and it’s been amazing so far. Plays excellent

Its perfect, im very happy to finally get my ps5 and its the pro one!!! Its perfecttt

I loss my new ps5 pro and i just bought resident evil for it.. im super excited

The best was easy and fast and they helped me a lot I always recommend Best Buy, I wanted to give a gift to my husband and what better than a ps5 pro always wanted one

Fantastic console. Definitely worth the upgrade from my base ps5

Excellent product, I loved it. I like that you can spend more time online, in addition to the quality of the graphic resolution

Got the product on time and was happy with the condition. The PS5 pro is definitely a must buy for every game enthusiast with the leap in performance compared to the base PS5.

Great!! Amazing!! Happy!! First buy at best buy, very cool!!!!

The pro is what the PS5 Should’ve been at lunch. I guess it’s better late than never. Sony, where is the disc drive version and where are the PS5 pro plates? Why couldn’t slim plates fit with it; quit being so greedy Sony!

I’ve never had a playstation console since PS2 so the major upgrade was very nice. Specifially bought it to play Monster Hunter Wilds.

The best choice I ever made , the PS5 Pro is really fast with game play and with a amazing 4K picture with Spider-Man 2. It's the best game system to have in your game room.

The best purchase I ever made. I don’t regret buying it.

Definitely worth the upgrade better graphics more colors the games look amazing

Step up from my PS4. Bet bang for buck console, and does all the high end gaming I need for triple A titles.

works nicely ,took a bit to get external hd conected properly tho.

Love My New PlayStation 5 Pro Awesome! Don’t know what I would do without it for sure!