Customer Ratings & Reviews

I couldn't register it. When I called the master, I found out too late that they didn't give me the access code that the store gives me.

It makes me feel like a piece of sh>t!!!!!!!!!!!!!!

Total waste of money no difference from ps5 And it doesn’t even have disc drive

If you already have a Ps5 keep it. Upgrading to a P55 Pro there is no difference from a regular pS5

Not best buy fault. They were 5 stars amazing. Playstation yhemselves though locked my husband out of his own very old account and wouldnt tell him why or give him a chance to prove he was in fact himself. He had tons of games, movies and things he had purchased over the years, just gone. So now, Playstation has one longstanding loyal customer gone.

It is not worth it, it is very expensive for what it offers, it is better to buy a PC

Best Buy gave me an open box item without informing me. I did curbside pickup so of course I didn’t realize until I got home. 2.5 hours later and customer service says to return it. So inconvenient. Next time I’m choosing a retailer who won’t give me an open box item when I purchase it new.

It wasn’t much better than the last system for price

Best purchase ive made console runs smooth is quite and has so much space MUST BUY

I did not buy this item this is fraud the person used my name and email it was not me you never did anything about this so this person took 750 from my account fraud fraud

Dont buy it yet, wait a few more months until they fix the bugs and glitches, i had to return it since it didnt turn on after putting it in reset mode, even unplugging it wouldnt turn on

If you own a regular PS5. It’s not worth the upgrade. Save your money.

No better than ps5, more expensive, still same issues.

I had a problem with the hardware, I had to return

The PS5 Pro is a beast! The performance upgrade is noticeable, especially in demanding games. Faster load times, smoother frame rates, and enhanced graphics make it totally worth it for serious gamers

Returned ......................................................

Best Buy mailed to wrong address and wrong state. Refuses to take accountability for their own mistake. Dont shop here

My husband & son went in on this purchase wanting to upgrade from the PS4 & what a difference!! It has like zero loading time. It's fast, clear, easy to clean & they love all of the new games available along with the greater storage capacity. Worth the upgrade!

They shipped it on release day. Weather caused further delays. Not happy. It should have ARRIVED on release day.

plays way smoother than the ps5 and looks gorgeous, love the option to change the panels for a customized look still, took my storage options easily and transferred quite fast compared to ps4 to ps5