Customer Ratings & Reviews

It was very nice ,fast delivery and wad delivered in a good condition

Great gaming system my kids love it it was a birthday gift

Excellent product highly recommended for a great Christmas gift.

I am writing this review providing feedback solely to Best Buy for the delivery process of the purchase for my Sony PlayStation 5 Pro! I purchased the PlayStation 5 Pro 12/14/24 set the delivery for 12/15/24 to be delivered between like 10:00 and 3:00…….it was never said or confirmed in the delivery set up that someone should be home that my Sony PlayStation 5 Pro would be Left on my Doorstep unboxed as if the PlayStation was taken from the shelf and put on my doorstep for the whole world to see what was purchased! I have never had a purchase (unless it’s a large box like my dog kennel) left on my doorstep unboxed, normally whatever you purchase from a company (especially a big named company like Best Buy) the product is put into a bigger box or like a plastic bubble padded envelope to cover up and protect the purchase for it to be delivered to the buyer! Shame on you Best Buy you didn’t say that someone needed to be home during the delivery window that you would be leaving the unboxed purchase on the doorstep, you should require a signature from a person for purchases you are going to deliver unboxed and it would be more considerate to advise to the buyer that you will be leaving their purchase unboxed at their doorstep for the world to see or for someone to possibly steal! If your going to deliver unboxed products give the buyer the option at least to say “yes” or “no” that the purchase needs to be boxed into a shipping box to disguise what is inside of the box so it’s unknown what was purchased to the outside world and if you are going to leave unboxed purchases with buyers permission at least require a signature or have the buyer give permission to say “yes” or “no” that it’s ok to leave their unboxed purchase on thier doorstep! I paid around $775.00 for the Sony PlayStation 5 Pro and the stand for it that was extra and personally $775.00 is not just pocket change that’s a large purchase at least for a gaming system anyway and I don’t want the worry that someone has the option to see what I purchased and can just steal it right from my doorstep! You hear about these Porch Pirates stealing peoples packages from their porches especially around the holidays, don’t make it easier for them to see what they can steal by delivering unboxed packages most of the world works and can’t be at home all day long to wait for packages to be delivered so please Best Buy do your part in helping with what you can do on your end and at least pay the few extra dollars (your a multi billion dollar company) to buy some boxes to box up your customers purchases before you send them out for delivery!!!!!! This could be a make or break in my choice to buy from you again in the future and you can see my purchase history I make several small and large purchases throughout the year from you guys….. $2000.00 LG washer and dryer set a year ago……. Please consider what I am saying, Kind Regards, Consuela Kennedy

The process to buy was smooth and easy. Thank you.

This will be the console to play GTA6 on. Then PC later.

Superrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr nice

When I made the purchase online for the PS5 Pro with the trade in of my PS5 I had up to 10 days to return the PS5 but when I bring the PS5 to the Best Buy store before 10 days they said I have to repurchase the PS5 Pro to trade it in to get $200 -$300 back. Which is not right!! I’m very disappointed & Not Satisfied with that kind of confusion as it said online trade in accepted

Sick console, received it on the spot, friends loved it

The PS5 Pro takes everything great about the original PS5 and dials it up to eleven. From the moment I powered it on, the performance boost was immediately noticeable. Games load significantly faster, textures look sharper, and the frame rates are buttery smooth — especially on a 4K display with 120Hz support. Titles like Spider-Man 2 and Final Fantasy VII Rebirth look absolutely stunning with enhanced ray tracing and dynamic resolution scaling that feels near-flawless. One of the biggest improvements is how quiet and cool the PS5 Pro runs, even during heavy sessions. The upgraded cooling system really makes a difference, which is perfect for extended gaming marathons. Plus, the 1TB+ SSD ensures I don’t have to constantly uninstall games to make space. DualSense integration remains top-tier, and the Pro’s extra horsepower allows games to take better advantage of haptics and adaptive triggers without any performance trade-offs. The new performance mode options (like 4K/60fps or 1080p/120fps) give gamers real flexibility depending on how they want to play. If you’re serious about console gaming, the PS5 Pro is absolutely worth the upgrade. Sony has delivered a powerhouse that’s future-proof and ready for whatever developers throw at it next. This is how next-gen should feel.

Here’s a solid, well-balanced review you can use or tweak depending on where you’re posting it (Amazon, Best Buy, etc.): ⸻ ⭐⭐⭐⭐⭐ 5/5 – The Best Console Experience Yet The PlayStation 5 is everything I hoped for and more. From the moment I unboxed it, I could tell this was a premium product. The design is bold and futuristic, and while it’s a bit large, it makes a statement and stays cool and quiet even during intense gaming sessions. What really stands out is the DualSense controller – it’s a game-changer. The haptic feedback and adaptive triggers add a whole new layer of immersion I didn’t know I was missing. Games like Spider-Man: Miles Morales and Ratchet & Clank: Rift Apart really show off what the hardware can do. Load times are almost nonexistent thanks to the ultra-fast SSD, and the graphics are stunning – ray tracing, 4K resolution, and smooth frame rates really bring next-gen gaming to life. The UI is clean and fast, and the system feels very responsive overall. Backward compatibility with most PS4 games is a huge plus, and PlayStation Plus brings great value with the free monthly games and access to the PS Plus Collection. If you’re looking for a powerhouse console with incredible exclusive titles, great performance, and an immersive controller experience, the PS5 is every penny!!

I bought this as a Christmas present for my grandson. The packaging arrived damaged. Inner packaging was damaged as well. Unit appears undamaged but it won't be tested until opened for Christmas.

The ps5 pro isnt worth the upgrade if you already have a ps5, unless the specific game that you play has been enhanced to a point that it dramatically increases its playability.

The PS5 Pro doesn't feel like a simple update, but like the natural step for those who really want to squeeze every detail of the new generation. From the first turn on you can see the difference: the system is faster, the interface moves with absolute fluidity and the loading times practically disappear. Performance that is noticeable, not only promised The graphic improvement is real. Games that used to run well, now run perfectly: higher resolution, more stable frames per second and advanced lighting effects that make each scene look closer to a cinematic experience than to a traditional video game. • Support for dynamic 4K and up to 120 FPS on supported titles • Improved ray tracing, which brings reflections, shadows and visual depth with impressive realism • Higher processing power, ideal for future high-performance releases A console designed for demanding players It's not just brute power; it's intelligence. Energy optimization reduces fan noise and the console remains more stable even in long sessions. Everything is designed to offer consistency in performance, without FPS drops or overheating. Superior experience with DualSense Combined with the DualSense, the PS5 Pro not only shows the games, it makes them feel. The console takes full advantage of haptic functions and adaptive triggers, taking immersion to another level. ⸻ The best • Significantly superior graphic power • Fluency in demanding games • Ready for the future of gaming and 8K experiences • Ideal for high refresh rate screens and competitive players To consider • The difference is more noticeable if you already have a 4K TV and games optimized for Pro • Storage consumption remains a key point: SSD expansion is recommended ⸻ Personal conclusion The PS5 Pro is made for those who not only play, but live gaming at the highest level. If you are looking for professional performance, stunning graphics and a future-ready experience, this console is totally worth the investment. It's not just an update; it's your entry into the real new generation.

The ps5 pro is great. My problem is with bust buy. They shipped it in the original packaging. The controller was missing and The seals were broken and bottom of it was taped up all Best Buy would do was give me a 70 dollar credit not even enough to buy a new controller. I couldn’t ship it back because my sons birthday party was that weekend and the nearest Best Buy is over a hour away and I had to work

The PlayStation 5 Pro is easily one of the most jaw-dropping pieces of technology I’ve ever owned. From the moment I set it up, I could feel the leap forward in both power and polish. Sony has taken everything that was already incredible about the PS5 and pushed it into overdrive. The performance boost is noticeable right away—games run smoother, sharper, and with an overall polish that makes the experience feel brand new. Visually, the difference is stunning. Whether it’s the ultra-detailed environments in RPGs or the smooth, buttery frame rates in fast-paced shooters, the PS5 Pro delivers visuals that make you stop and just admire the screen. The ray tracing is next-level, making lighting, shadows, and reflections more lifelike than ever. Combine that with HDR and 4K support, and you have a machine that makes every game feel like it’s leapt off a high-end PC rig and onto your living room screen. But it’s not just about looks—the speed is equally impressive. Load times are nearly nonexistent. You go from menu to gameplay in seconds, which makes the whole experience feel seamless. The SSD has always been a strong point of the PS5, but the Pro makes it feel even snappier. Then there’s the DualSense controller, which has always been a highlight of this generation. Paired with the PS5 Pro’s upgraded power, the haptic feedback and adaptive triggers shine even brighter. Tiny details—like the resistance of a bowstring or the crunch of gravel underfoot—make every game feel more immersive. Another thing I appreciate is how quiet and efficient the console is. Despite all the power under the hood, it runs whisper-quiet and cool, which is a massive upgrade from older consoles that sometimes sounded like jet engines. Overall, the PS5 Pro is a dream machine for gamers who want the best of the best. It’s sleek, powerful, and built to deliver unforgettable experiences. Every session feels like stepping into a new world, and I find myself rediscovering old favorites just to see how much better they look and play. If you’re serious about gaming, the PS5 Pro is pure joy—an investment that pays you back in hours of awe and excitement.

The PS5 Pro is a fantastic upgrade, especially for gamers who crave the best visual and performance experience. The graphics are absolutely stunning, with enhanced ray tracing and sharper visuals thanks to features like PSSR. Games run smoother with higher and more stable frame rates, making the gameplay much more immersive. The increased 2TB storage capacity is a major plus, allowing the download of a large game library without worrying about space. However, the lack of an included disc drive and vertical stand at this price point is a drawback, especially for those with physical game collections. If a high-quality display can take advantage of the Pro's features, it's definitely worth considering, but if you're happy with your current PS5 and don't require the absolute top performance, the standard PS5 is still a great console.

Fast delivery, but package was tore up and ripped .

I recently purchased the PlayStation 5 for my boyfriend, and it turned out to be the perfect gift! From the moment he unboxed it, he was beyond excited, and after seeing it in action, I completely understand why this console is so highly praised. The design is sleek and futuristic, making it a great addition to any gaming setup. But the real magic happens when you turn it on. The ultra-fast SSD means games load almost instantly, and the graphics are absolutely stunning. The realism, smooth gameplay, and ray tracing technology make every game feel next-level. One of the standout features is the DualSense controller. My boyfriend was amazed by the haptic feedback and adaptive triggers, which make every gaming moment feel more immersive. Whether he’s racing, fighting, or exploring open worlds, the controller enhances the experience like never before. The PS5 also has an amazing selection of exclusive games. From God of War: Ragnarök to Spider-Man: Miles Morales, the quality of games is incredible. Plus, backward compatibility allows him to play all his favorite PS4 games with improved graphics and performance. Not only is he thrilled with the PlayStation 5, but I love seeing how much he enjoys it. It’s quiet, fast, and offers an unmatched gaming experience. If you’re looking for the perfect gift for a gamer, the PS5 is 100% worth it!

Internet connection issues. Hardware problem, not worth it.