Customer Ratings & Reviews

Great family console, awesome load times. Along with a great game catalog.

Great console and I’m a graphics guy, hence why I purchased this. Only issue is it didn’t came with a physical drive.

Best Buy purchases are always easy. Customer service is great and terms and conditions are clear and obvious

very good and i like it, i love it, i very like ....

Really satisfied with the performance of the console

Bought it refurbished and it’s been amazing, thank you!

Love bestbuy. They always have what I need and have the people to help when needed.

Best purchase I’ve made in a while I love it play everyday if I can

How the PS5 should have been at launch!!!!!!!!!!!!

It’s so much faster than my original ps5! I love playing bloodborne and hollow knight on this!

Graphics are amazing with my LG B4 TV. I also bought the disc drive.

Wow, why did I wait sooooooooooo long to buy this?

Great experience. Love it. Games are Incredible and we enjoy it a lot.

First, I’m not here to tell you how to spend your money. If you’re happy with your Pro, cool. Sony wants you to buy the console on future promises without delivering much of anything up front. I really wanted for this to be awesome, as I preordered it, just to be very let down. I see no value at this time ($833 for a console and disc drive is extremely expensive, with a current 1/5 “wow” factor) and returned it and the disc drive. I do see future potential for it, I’ll consider it again in a couple years. They advertise “Disc Free” on (the damaged) box, as if that’s a benefit. No launch games to say “Hey! Check out what this can do!” is insane. Instead, check out older releases that every PS5 owner has (likely) already played years ago. Umm, why wasn’t Astro Bot included as an enhanced game? Is there a difference having the Pro (on a proper display of course)? Yes, but marginal. Sometimes better (let’s zoom in to see if we can tell most of the time), but lots of games looked and performed worse. PSSR is a mess. Did I mention no disc drive? Yep, worth mentioning again, as it’s a slap in the face being forced to buy an essential disc drive. Fact: over 80% of PS5’s sold before the Pro launch were disc drive models. Sony is alienating its hardcore audience in so many ways. They want to nickel and dime you in every way possible while under-delivering. Over 6 weeks later, things are still a mess. Having owned every single PlayStation console since/around launch, with exception of the PS3 that was purchased a couple years later, this is the most disastrous release ever. PS4 game enhancement is negligible. Nothing too positive to say about this right now, but again, I think once a disc drive model is available, there’s a decent game library, a price drop, and lots of bugs are fixed, it will have some value. I think Sony needs to act quickly on customer concerns and they definitely aren’t - e.g. An update was released a month after launch to aid in console data transfer….that should’ve been day one. That’s enough of my rant. Glad I could get my money back after being robbed.

I did the mistake of upgrading from my OG PS5 to this one. Not only it has not that good of a build quality in comparison to the previous model (overall cheaper) but also sony doesn’t give a dic drive option making you shell out $90 more in order for tou to use discs!!! And all games they sell on their store are more expensive than their Windows counterparts. The only game basically that I can’t play on a PC is GT7, all the other “PS exclusives” are now available in steam! And about the graphics, I’m not impressed, they’re as good on the previous model. The only reason I’m keeping this is to (eventually) play GTA 6 since there will be a delay between releases between console and PC versions. With that budget if you’re a little DIY inclined you can put together a PC that will not be far behind on the visuals and that will save you a lot of money on the games, avoiding Sony’s greed, and might even have fun in the process. If you really want a console might as well get the OG/slim with disc so you’re not stuck with their expensive store, also being able to trade games.

Very good Better fps and graphics for games all around

Some games on the OG PS5 needed performance mode to get 60fps. I play both on PC and PS5, so 30fps is a no go for me. That's no longer the case on the PS5 pro.

It doesn’t come with anything you might expect like a disc drive or a stand, and it is pretty pricey, but it genuinely looks very good on a nice 4K OLED

Pssr not perfect, but runs every game i play better than before. Still not sure it was worth 700 but I'm happy.

Ps5 Console is great smaller and little more enhance graphics