Customer Ratings & Reviews

PS5 Pro is a scam and not worth the money, Pssr upscaling is garbage and actually makes the games look worse. I just returned the pro after 6 weeks. Within those 6 weeks with the PS5 Pro, I had multiple crashes especially on black ops 6 , Dragon Age Veilguard looked really bad on the pro as well. I returned the pro on 4/5/25 and exchanged it for the ps5 slim with Astro Bot included. Got home and set it up & reinstalled Dragon Age Veilguard and played it again, The graphics looked so much better on the ps5 slim. Played black ops 6 without any crashes as well. This so called pssr that Sony is trying to upscale is causing more issues than it’s worth. Please do yourself a favor and don’t spend another $300 for the pro because it honestly isn’t worth it. I took the extra money I saved and put a corsair 2tb ssd in the ps5 slim. I’m very happy with my decision, Hope this helps.

Excellent product.. Top class customer service. 5 star

It is an excellent product, it meets all that said, great experience playing it.

Service and attention were great. Was able to understand difference between the PlayStation 5 Pro series and the regular Play Station.

I don't like the plastic stand that just slides into the grooves of the console.

Yes it's an upgrade, more vibrant graphics but the front usb that i plug in my headsets went dead already. Wasted my time to reset and nothing happened so i return it and order again. Hopefully the replacement will be working fine.

No issues and the system is quick responsive 10/10 recommend for people who can notice the little details

This was a Christmas gift for the books, the reaction in a loved one’s face when the gift was opened is worth every penny

Get purchase... Customer service was fast with great professional service

Its a ps5 i got what i paid for was in stock and easy to obtain

Perfect in every way from the packing to shipping to handling

Didn’t open the box, because I didn’t want this kind

Amazing console! When I went into the store I traded in one of my consoles to pay a little less. Process took like 10 min and it was easy

It's a PS5 with little more power, however, couldn't see practical differences.

Great game system. I bought 2 of them one for my son one for my grandson. Great prices at best buy keep me coming back.

Great, it has everything my son needs to play, he has no trouble connecting at all.

Everything is good with the boys and the girls good job

Great speed and graphics to start. The console is nice looking as well, an added plus.

Was looking for another reason to comeback and do some console gaming and this upgrade sure helped!

This item be described as excellent on Best buy website, but the controller and the console itself are not completely clean