Customer Ratings & Reviews

All my games are on disc and I can't find the disk drive for this thing anywhere. Best buy doesn't have it and I'm one of those fancy pro members I'm supposed to get that stuff lol. In all honesty if I can't find one in the next couple of days I'm just going to return the thing I. haven't even opened it yet. FYI for anybody who has their games on disks.

The average user won't be able to tell the difference from the ps5, performance wise.

The play station is excellent but the star is because they blocked my card from the store and I could not buy with it and they do not give me an exact reason why they blocked it.

Best console but very little next gen games only. Adaptive triggers worst thing ever. Feels like buttons are stuck or need WD-40.

Overheating and very pricey. I think I was expecting more for less!

Have to step down the resolution and put it on its side in order to keep it running. Should have purchased an XBox

no different from the Slim version, only the price is twice as much ( They cheated people out of money.

Only bought for gta6 and no it’s not even coming out

Bought excellent condition and suppose to have every part and was missing controller and charger! Contacted support and wanted me to drive out of my way to return and exchange! Waste of time and terrible service!

I need back the produt because I need change another product

I bought this PS five for my stepson and I only lasted him not even a month now every time he goes on it his screen turns green and it turns off and never stays on that long and I do not know what else to do anymore because this PS5 five is doing nothing but giving my family a headache

Product wasn’t new it was previously opened and used.yet I paid for a new console.

For the price I've been pretty let down so far. I was hoping it was a big enough power jump to fix games like Alan Wake 2 and Jedi Survivor. Games like Dragons Dogma 2 also look a lot worse on the Pro, despite the better performance. The only games that look good were games that already looked great on the base PS5. I remember the PS4 Pro being a lot more transformative at the time, and it cost the same price as the base PS4 at launch and it included the disc drive. I honestly can't recommend this console to anybody for the time being.

It was factory defects, didnt work well, over heating

For a console that’s a few years old and a pro version for $$$$ it’s just a paper weight

Still waiting for my refund back to my gift card has been 2 months since I returned the item.

Bought A PS5 Pro from the store, after 20 days it wouldn't turn on. Returned to the store day 21 to swap for a new one. Was told they have a 15 day return policy if you're not a member. Had to pay $50 to be a member to extend to a 60 day return window. Both shembe controllers feel bad. Let trigger is too rigid right trigger feels loose.

The game keep clocking out and restarting the system. Something I know it’s not supposed to do.

Product quality is fine. However, Best Buy doesn't check to ensure there are the mounting feet included as part of their "excellent" checkup. This has happened on multiple PS5 items.

Continuous crashes unfortunately compared to the base model