Customer Ratings & Reviews

The product never arrived. They lost it, and my little brother was left without his game.

I couldn't register it. When I called the master, I found out too late that they didn't give me the access code that the store gives me.

If you already have a Ps5 keep it. Upgrading to a P55 Pro there is no difference from a regular pS5

Not best buy fault. They were 5 stars amazing. Playstation yhemselves though locked my husband out of his own very old account and wouldnt tell him why or give him a chance to prove he was in fact himself. He had tons of games, movies and things he had purchased over the years, just gone. So now, Playstation has one longstanding loyal customer gone.

It is not worth it, it is very expensive for what it offers, it is better to buy a PC

It makes me feel like a piece of sh>t!!!!!!!!!!!!!!

Best Buy gave me an open box item without informing me. I did curbside pickup so of course I didn’t realize until I got home. 2.5 hours later and customer service says to return it. So inconvenient. Next time I’m choosing a retailer who won’t give me an open box item when I purchase it new.

It wasn’t much better than the last system for price

Best graphics you can get right now for the price . Can’t build a pc at this price for the quality , and Sony is pulling back from selling on pc/ steam. Which is anti consumer , but I guess it moves consoles. I hope the build quality holds . I will say, the graphics are nice. Sony has its own upscaler , PSSR, which allows for games to run at 45-60fps with impressive ray tracing and / or 4K. Nice power boost, and seemingly all games get a boost from the horsepower of this console. Some games get massive boosts. but you will pay $ for this luxury . I also bought the stand , it looks good standing up. I wish it came included but … Sony did some cool stuff with the controller . The haptics (rumble) and the sound effects from the controller add some depth and immersion. For context , I’m playing on a 1440p monitor with hdr , 120hz. I hear using an OLED monitor is a massive boost , so if you have that , cheers . Con? Price . Double con? Paying this price AND paying $10 a month to access online multiplayer. I’ll only be buying single player games through Sony because of this . But , they do have a banger of a library .

I did not buy this item this is fraud the person used my name and email it was not me you never did anything about this so this person took 750 from my account fraud fraud

Dont buy it yet, wait a few more months until they fix the bugs and glitches, i had to return it since it didnt turn on after putting it in reset mode, even unplugging it wouldnt turn on

This is better an improvement over the PS5 slim edition. This one just runs better and I love how it’s just so fast and everything just run smoothly and it’s better than the PS4 definitely

Best purchase ive made console runs smooth is quite and has so much space MUST BUY

I had a problem with the hardware, I had to return

No better than ps5, more expensive, still same issues.

If you own a regular PS5. It’s not worth the upgrade. Save your money.

The PS5 Pro is a beast! The performance upgrade is noticeable, especially in demanding games. Faster load times, smoother frame rates, and enhanced graphics make it totally worth it for serious gamers

Best Buy mailed to wrong address and wrong state. Refuses to take accountability for their own mistake. Dont shop here

Returned ......................................................

They shipped it on release day. Weather caused further delays. Not happy. It should have ARRIVED on release day.