Customer Ratings & Reviews

Bought excellent condition and suppose to have every part and was missing controller and charger! Contacted support and wanted me to drive out of my way to return and exchange! Waste of time and terrible service!

I bought this PS five for my stepson and I only lasted him not even a month now every time he goes on it his screen turns green and it turns off and never stays on that long and I do not know what else to do anymore because this PS5 five is doing nothing but giving my family a headache

Product wasn’t new it was previously opened and used.yet I paid for a new console.

It was factory defects, didnt work well, over heating

Still waiting for my refund back to my gift card has been 2 months since I returned the item.

For the price I've been pretty let down so far. I was hoping it was a big enough power jump to fix games like Alan Wake 2 and Jedi Survivor. Games like Dragons Dogma 2 also look a lot worse on the Pro, despite the better performance. The only games that look good were games that already looked great on the base PS5. I remember the PS4 Pro being a lot more transformative at the time, and it cost the same price as the base PS4 at launch and it included the disc drive. I honestly can't recommend this console to anybody for the time being.

For a console that’s a few years old and a pro version for $$$$ it’s just a paper weight

The game keep clocking out and restarting the system. Something I know it’s not supposed to do.

Continuous crashes unfortunately compared to the base model

Bought A PS5 Pro from the store, after 20 days it wouldn't turn on. Returned to the store day 21 to swap for a new one. Was told they have a 15 day return policy if you're not a member. Had to pay $50 to be a member to extend to a 60 day return window. Both shembe controllers feel bad. Let trigger is too rigid right trigger feels loose.

Stolen in transit. Best Buy holding refund hostage after approving it 3/31.

The leap in performance with this console is immediately noticeable. While I love the portability of handheld devices, experiencing visually demanding titles like Black Myth: Wukong with the PS5 Pro’s enhanced ray tracing and consistent frame rates on a big screen is absolutely breathtaking. It delivers an incredibly smooth, premium experience that truly elevates modern gaming.

Product quality is fine. However, Best Buy doesn't check to ensure there are the mounting feet included as part of their "excellent" checkup. This has happened on multiple PS5 items.

Love it but not worth the extra cost to get the Pro

Stick with the regular ps5…. Should of saved my money

Console keep crashing with green screen and turning off.

Was excited when I first heard they were coming out with another pro console. But its mostly dissapointing similar to the ps5.

So far the upgrades aren't that amazing. Some of the games definitely look and play better, but nothing new has come out that has blown me away yet.

Not worth the extra money just get the slim PS5 or any one besides this cause it is not worth the extra $300

Even open box excellent isnt tested properly. Previous owners info was still on the system and graphic glitches after 5min. Marks on the casing also. They dont test these at all.