Customer Ratings & Reviews

Note: This console was purchased to replace the same PS5 Pro that BestBuy shipped to me, with no outer shipping box to protect a $900 console. Not only was that console moderately rough-handled in shipping, but it was supposed to be New In Sealed Box. What they sent me was Open Box, and had been completely unpacked and used previously, as indicated by the presence of pre-existing user account data on the console upon my unboxing. I guess we’ll see if my 2nd attempt to purchase this console as it is being represented on BestBuy.com, turns out positive. Pretty sure it isn’t legal to represent previously opened electronics, as New In Sealed Box, to collect full price on previously used items… I’ve been buying TVs, AV Equipment, Computers, Game Consoles, etc. from Best Buy for 24 years. How this experience turns out, will determine whether that continues into the future.

Best 4K gaming experience. Pro enhanced makes all the difference.

Amazing customer service I am disabled with cerebral palsy and I didn’t even have to get out of my uber to return my ps5 pro it had some issues and I got a completely new one no questions asked and by the way i absolutely LOVE MY PS5 PRO I highly RECOMMEND IT if you have the extra money

Got a great deal on an open box excellent condition. The pro is a big step up from the base ps5. Recommend to anyone who appreciates high quality graphics

I’m glad I decided to buy the Pro version over the regular or Slim. The added storage space and power are a welcome addition. I held off on this generation for a long time but it’s nice to be able to jump back in to gaming with PlayStation Plus Premium and have a good library of games.

This system is the best console that has ever come out. It’s not perfect but it tries. Hopefully once PSSR gets better, games will look almost pc good. I enjoy it and have put the pc aside for a couple of games for the convenience of the playstation environment. It’s so seamless and all my friends are in PS5s.

Id say this thing works great it keeps up with my 120hz 4k display and hasnt given any issues whatsoever. Probably the best gaming console out to date.

Best purchase Iv made in a long time! With the scaling in graphics compared to the Original Ps5 the Pro is a masterpiece. Best Buy made it easy to purchase. Highly recommend!

Switched from an Xbox to a PS5 and happy I made the change. Great graphics more single player games. Have to get use to the PS5 menu layout but no complaints so far!

Excelent. The best model for playing. Good storage and god quality.

It runs great. nice speed and graphics’s better than the regular or slim ones. great console overall.

Excellent system for the money I like the graphics and more and more time I use it I fall in love supreme graphic! Overall I like the product it's not too expensive it's just right for the processing

Love my Ps5 Pro ! Love Best Buy products they are always great and their staff are amazing! Continue to be great

Upgraded from ps4 pro to ps5 pro and i can't go back. Its such a big difference

Works flawlessly, can play virutally any game with no freezing whatsover, download speeds are very fast, controller is very nice.

Upgraded my PS5 to this PS5 pro. Games are much smoother and better graphics

In perfect condition, really good graphics and excellent pick up service

Awsome look and faster in my opinion then the regular ps5

The best console just got better. Showing some significant gains in games that receive a pro patch to take advantage of the new power and features. As a reminder, the system does not come with a vertical stand or a disc drive. Those must be purchased separately if you would like them but are not necessary to use the console.

The product works fine. It just irks me how they rank the quality of their Open Box products. I once got an Xbox One controller with claimed excellent condition that was cracked. My PS5 Pro came scuffed up on the black sections and the plastic horizontal stands (as cheap as they may be) were missing. Cleaning off the black section isn't working. Doesn't sound excellent to me.