Customer Ratings & Reviews

I ordered this as an open box item that was supposed to be in excellent condition. It arrived in the original box but was very dirty, even the charging box was disgusting. There was a deep dent on the bottom and the laptop screen had dried gunk on it. After purchasing i realized that the exact same laptop on the samsung website brand new was the same price i bought it as. I took it to the closest store and they agreed that it was unacceptable to be sold in as excellent condition and said that they dont keep these in stock so i could return it and repurchase it online, but it may not be available. They said since it was one dent it they would consider it good condition and offered to take $40 off if i decided to keep it as is. I feel like this wasn't an ideal resolution but reluctantly agreed so i wouldnt have to go through the hassle of returning and repurchasing as they assured me the damage was only cosmetic. The laptop itself is great and everything i hoped it would be. The pen doesnt need to charge and has a magnetic spot on the back of the laptop to attach to. It does say the webcam doesnt support facial recognition unlock but it does have a fingerprint/powerbutton which is nice. I am glad that the store tried to resolve the issue to the best of their ability but the laptop i recieved was not in excellent or even good condition in my opinion. I dont think the charging cord i received was the original one either as it was a slow charging cord and a cheaper one i had from amazon worked better. The website says an excellent condition item is supposed to come with all the original accessories. I would not purchase another open box item grom bestbuy no matter what condition it supposedly is in because the standards are non existent and the condition of the item i received really killed my excitement for the laptop. I would however purchase a samsung laptop like this again.

Best console, everything works, performance is best

My husband was delighted because it was his Christmas present. The service was excellent and they were very punctual with the delivery.

Love it super fast excellent very good graphic highly recommended

Best decision I made by upgrading my ps5 to the ps5 pro and the pre buy and pick up was very safe and easy

The console works amazing and with it having 2tbs integrated and my 2tb ssd i never run outta storage

Regardless of the love and hate, I am enjoying this mid-life system and have no regrets. All positives from me.

Great console, exceeded my expectations, much better than the normal ps5, I highly recommend it

I loss my new ps5 pro and i just bought resident evil for it.. im super excited

Best PlayStation ever! I highly suggest buying one!

Best console to start my gaming streams. Runs so smooth great graphic couldn’t ask for anything better.

Amazing console Even without an OLED tv works perfect! Worth the money. Only for pro gamers for sure! Love it

La mejor consola que he probado en varios años recomendado

The new PlayStation 5 Pro, is a very powerful console. I can play most of my previous games at 120 frames per second with a capable TV or monitor. just make sure the developers of the game you wanna play has been updated for the PS5 Pro.

Everything was fine with my purchase except the fact that the console had scuff marks on it, the controller had oil smudges all over along with crumbs in the holes and cracks.

Well built, looks good. Graphics do appear to be improved. Excited to see games to come on this pro console.

Worth it. Great build quality. Excellent graphics.

works as description graphics are slightly better than the regular ps5 playing on a oled c3 tv

Simply perfect. An excellent purchase I made. I’ve had PlayStation since the PS1. I’m a big fan.

Enhanced graphics, and everything!! I recommend this one for people who wants supreme performance.