Customer Ratings & Reviews

The PlayStation 5 redefines what a console can be. It’s not just about 4K gaming it’s the near instant loading, jaw dropping graphics, and the feel of the DualSense controller. Haptic feedback and adaptive triggers add realism to every action, while 3D audio and intuitive interface make gaming smoother than ever. Exclusive titles like God of War Ragnarok and Spider Man 2 push the envelope. Plus, you can still play thousands of PS4 games, often better than ever. Storage may need expansion but the experience is well worth it.

Best console out, love it so much I been playing 2k26 since I got it and I never played 2k before and now I’m addicted to it. Also the features on the console are amazing you can screen share with your party and friends

I recently bought the PS5 from Best Buy, and I couldn’t be happier with my purchase. The console is incredibly fast, super quiet, and the graphics are absolutely stunning. Loading times are almost non-existent, and everything feels smooth and responsive. The DualSense controller really takes the experience to another level with its haptic feedback and adaptive triggers. Games like Demon’s Souls, Spider-Man: Miles Morales, and Ratchet & Clank look and feel amazing on this system. Best Buy made the whole process easy — fast shipping, secure packaging, and great customer service. If you’ve been thinking about upgrading, the PS5 is 100% worth it.

I recently purchased a PlayStation 5, and I must say, it has completely transformed my gaming experience. From the moment I unboxed it, the sleek design and build quality impressed me. The console feels premium and looks fantastic in my entertainment setup. The performance is nothing short of amazing. Loading times are virtually nonexistent, thanks to the ultra-fast SSD. I can jump into games in seconds, which keeps the action flowing and eliminates those frustrating wait times. The graphics are stunning; games look incredibly realistic, with vibrant colors and smooth frame rates. Titles like "Demon's Souls" and "Ratchet & Clank: Rift Apart" showcase the console's capabilities beautifully.

Five years in to the console lifecycle and due to a promotion to trade in my ps4, i jumped in and bought a ps5 slim disc version. The graphics are a boost from the ps4 and the loading time for ps5 times is impressive. I also like that you can add an extra M2 SSD to your console along with extended drives to play ps4 games from. Adding the M2 SSD drive is super easy and there lots of online videos for guidance. I'd recommend using the new hdmi cable that comes with the game as the hdmi port is fickle when using an older hdmi cable that was plugged/unplugged frequently will cause issues with the screen going black randomly. My major complaint is the stock ssd is pitiful at 1TB which 200+GB is used for system storage software. My understanding is that M2 SSDs keep coming down in price but yet the console manages to going up in price. My second complaint is the price. If the ps5 pro wasn't so expensive, I would have considered purchasing it. Thank fully the trade in for my ps4 helped bring down the price. If it wasn't for the trade in offer, I might have waited on the ps6.

I recently purchased a PS5 from Best Buy, and the entire process was seamless! I placed a pickup order online and was able to pick it up the same day from my local store—super convenient. But what really stood out was the excellent customer service. After my purchase, I noticed the price had dropped, and when I contacted customer care, they promptly price-matched it without any hassle. Best Buy truly goes above and beyond to take care of its customers. As for the PS5 itself, it’s an absolute game-changer! The graphics are stunning, and the gaming experience feels incredibly immersive, especially with the fast load times and smooth gameplay. If you’re considering getting a PS5, make sure to grab some of the top games like Spider-Man: Miles Morales, Horizon Forbidden West, or God of War Ragnarök to fully enjoy what this console has to offer. I’m thrilled with my purchase

My dad got one of the original ps5s by some sheer stroke of luck. After playing it on and off for a long while I decided I needed one for myself, and I'm glad I got one!

Wanted to surpise my boyfriend with a gift, so I asked him bunch of questions and was going to buy second hand but this was way better! Nothing beats a brand new game that no one touched but you. Lol the jokes on him I have played more hours than him LOL! Now ill be buying my own controller, got my own game pass and lol PalWorld. Lol that’s all I’ll say! What a turn of events, I dont play any COD or Fortnite. I play like FaeFarm stuff. Excited to share one of his favorite hobbies lol unless he wants to play. At this point ill need to get my own PS5. Thats later down the line. The Switch2 is my most concern thet have more cozy games. The PS5 is definitely my goto outside it. Safe to say I may takeover his Playstation.

Looks great. The game system is amazing and visuals are stunning and with the slim design it makes my setup look alot better

I bought the PS5 for my son for Christmas! He was so shocked, excited, and so amazed! He loves it! It was runs smoothly and the best gift he’s ever received!

Best gift to get for family and makes a very nice piece for living rooms. My brother has been wanting one for a while and I’m very happy to be able to get him one at a great price.

Product was brand new in perfect condition Customer service was great, very helpful. Product sold as described had for a few months now and no issues what so ever

The PS5 is the best video game console. Period. It’s not only more powerful than the Xbox X, but the Dual sense controller has them all beat hands down! This model is great because it has the disc drive. So you can play your games, and still enjoy Ultra 4k movies. And if your lucky enough to have a OLED TV, then you will be blown away by the visuals and VVR with no lag and refresh rates at 60 to 144

I love it !!! Best Christmas present ever!! I purchased it for my home and I can’t stop playing on it!! Love the quality of it

This PlayStation 5 is an amazing console! My son uses it all the time and it works perfectly. The quality is excellent, the graphics are impressive, and everything runs very smoothly. We are extremely happy with this purchase!

I got the one with a physical disc slit, and I never use it. Obviously on me, but just consider that and maybe save some money lol

Better than PlayStation 4 by far. Our 4 no longer powered up so we upgraded. No system fails at all we are not huge addicted gamers but we do enjoy fast action with no video interruptions. We have now owned this awhile and no issues

What a great console. How compact and fast it is is incredible. It has been the best investment I have ever made and even more so the slim because I have the option to buy discs or download from the cloud. Totally worth it and more if you like to play

I was skeptical if its worth the upgrade but my wife gifted me this. I have been playing ps5 quite a few days and its totally worth it. I played gta 5 on ps4 and in ps5 I can see the improvement in the graphics, smoothness. I can see more details than before. I played the avatar game and love the experience. I have to try more ps5 games like mk1. The new controllers are a bang.

This is a replacement for my other ps5 which was over heating. This one is working great, Best Buy replaced it for free with the warranty.