Customer Ratings & Reviews

I was charged for 3 Playstation when I only purchased one. Very unhappy

It broke within a few months. We had to take it to a repair shop because geek squad/ Best Buy wouldn’t do anything about it. They said we’d have to go through Sonys warranty process and mail the system to them to inspect. It was just annoying overall but luckily the repair shop that we found had it fixed within 20 minutes.

Horrible games crash regret my purchase. Open box i would imagine it would get tested

I just bought this and the dvd part is not work at all smh

Package was stolen by Roadie delivery driver. BestBuy wouldn’t give me a refund or replace the stolen ps5.

How Much Longer? Ordered P.S. 5 on 11/14/24 and I am still waiting for it to ship. Order is DELAYED and since I ordered it. I saw two other offers I could have gone with since then and YES I AM STILL WAITING

Defective stopped working within 6 months and I didn’t play it much.

I return the item back it was supposed to be a gift but it did not work well with that

Opend it pluged it in it said the ps5 is banned how idk it was brand new i guess it wasn't The worst part was a gift for someone

The PS5 is an outstanding console with impressive performance and a sleek design. The graphics are stunning, and the load times are incredibly fast thanks to the SSD. The DualSense controller adds a new level of immersion with its haptic feedback and adaptive triggers. Overall, it's a fantastic gaming experience.

Turns off randomly, screen goes green then shuts off and says unplugged wrong

What a joke this console is, can't even support bluetooth audio. 2024 and you make it impossible for your console to connect to soundbars, bluetooth speakers and headsets. I bought this console just for CFB and GTA 6 and I already regret it. So bad compared to a PC

1. Brutal Speed ​​Thanks to the SSD The PS5 has a very fast custom SSD that greatly reduces loading times. Android Authority reports that many games load in 3-4 seconds. According to PSU, titles like Astro’s Playroom load almost instantly (“3-5 seconds”), which greatly improves the gaming experience. 2. Powerful Performance and Next-Gen Graphics Thanks to its high-performance CPU and GPU (AMD Zen 2 + RDNA 2), the PS5 handles games in 4K, with the possibility of up to 120 fps in compatible games. It also has ray tracing, which improves lighting, shadows, and reflections to make worlds more realistic. 3. DualSense The DualSense controller is one of the great innovations: haptic feedback (very precise vibrations) plus adaptive triggers that change their resistance depending on what is happening in the game. This combination makes games feel much more immersive: it's not just about seeing, but also feeling different textures, impacts, or actions.

Just got the ps5 now the release ps6. While I been waiting for the ps6

The new PlayStation and just this is are 3rd one hdmi go bad all the time if you buy a ps5 get the warranty it will pay for it self

Broke in 2 months. PlayStation refuses to refund me

Sony Sony Sony. What are yall doing? Within a week of having it the LAN port went out. Can only connect wirelessly. Very very sad.

Very poor customer service ordered on bb website was missing items i called soon i noticed missing i was told after 10 days nothing we can do very poor service buyer beware they lost ne as a cutomer never again poor service after the sale

Never got my PS5… It was delivered and sat outside instead of at my door where I have a ring camera. But since it was delivered Best Buy refused to do anything about it. So out of $500 and my product:-(

Has to replace console 2 times at Hickory NC very un happy with Best Buy i had purchase 2 warranties